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Post subject: fender warrenty
Posted: Fri Jul 06, 2012 4:43 pm
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Hi all, I just wanted to take a moment to say thanks to Fender, I had purchased a new 2005 Am. std. tele in 2007 which had a minor paint blemish, after some time it started to really bother my so i got in contact with Fender and explained the situation, first and foremost the treatment I got was better than excellent, it was always easy to get in contact with them, I always spoke to the same individual who would recognize me right away on the phone and was very personable and sincerely cared, the one thing I remember most is when I was worried Matt said "listen Fender stands by our product 100%" just the way he said it I could tell it was not just a line, I emailed the pictures I was asked for and within 12 hrs I had my response that my warranty claim was approved, Matt sounded as happy telling me as I was hearing it. To make a long story short I sit here today with a brand new 2012 American standard tele that sounds and plays great, the whole experience was the best I have ever had when dealing with any company and I just wanted to mention it here, I absolutely feel Fender went above and beyond what they were obligated to do and I'm glad and proud to own a product from a company that still does that. I want to say a huge thank you to fender and to Matt for being everything a customer care person should be


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Post subject: Re: fender warrenty
Posted: Sat Jul 07, 2012 5:47 am
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Joined: Mon Jun 11, 2012 3:36 pm
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Thats Way Cool! Most of the time poeple ar fast to complain but never to compliment. Good for you my friend! Go Fender!!!!!!!!!!! :D


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