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Post subject: My last Fender purchase
Posted: Mon Nov 27, 2017 1:12 pm
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I bought a James Burton Signature Telecaster a few years ago. It's not working properly so I took it to a Fender authorized repairman to get it fixed. Turns out that the middle pickup has gone bad and needs to be replaced. My tech contacted Fender to get a replacement. He was told by Fender that they only sell these proprietary pickups to people who's guitars are under warranty. He told my tech to get a lace silver and put that in as a replacement. The pickup does not look the same as the others although it sounds okay. This is no way to treat a loyal customer Fender! I was about to purchase one of your reissue Princetons, but thought better of the purchase because ,like the guitar, if it breaks after warranty period, I'll probably have to use parts other than Fender authorized. I'm done! No more Fender products for me! I can't handle the customer "dis-service". In the future, I'll buy my guitars and gear from a company that stands behind what they make.


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Fender Play Winter Sale 2020
Post subject: Re: My last Fender purchase
Posted: Mon Nov 27, 2017 4:25 pm
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Location: Chorley, Lancs, UK
nohjnostuh wrote:
they only sell these proprietary pickups to people who's guitars are under warranty. He told my tech to get a lace silver and put that in as a replacement. The pickup does not look the same as the others although it sounds okay.


That really does suck. I can't blame you for not wanting to buy any more Fender gear.

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Steve


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Post subject: Re: My last Fender purchase
Posted: Mon Nov 27, 2017 7:00 pm
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Location: Just East of Event Horizon
sjlen wrote:
nohjnostuh wrote:
they only sell these proprietary pickups to people who's guitars are under warranty. He told my tech to get a lace silver and put that in as a replacement. The pickup does not look the same as the others although it sounds okay.

That really does suck. I can't blame you for not wanting to buy any more Fender gear.

I would write an pleasant, old fashioned letter to the following person, explaining your problem, asking if there is anything that could be done for you to obtain the correct pickup for your guitar?
Offer to purchase the pickup.
Provide your email address for reply.
My bet is that someone will get in touch with you to resolve your problem.
Good Luck.

Andrew P. Mooney, Chief Executive Officer
Fender Musical Instruments Corporation
8860 E Chaparral Road, Suite 100
Scottsdale, AZ 85250-2610


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Post subject: Re: My last Fender purchase
Posted: Mon Nov 27, 2017 7:05 pm
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What about going here and buying the color you want?

http://www.lacemusic.com/Lace_Shop/categories.php


:D


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Post subject: Re: My last Fender purchase
Posted: Mon Nov 27, 2017 9:10 pm
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jimmy_james wrote:
What about going here and buying the color you want?
http://www.lacemusic.com/Lace_Shop/categories.php :D

As was noted, the James Burton Signature Telecaster has proprietary pickups. particularly the color, that apparently are not available from Lace.


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Post subject: Re: My last Fender purchase
Posted: Mon Nov 27, 2017 9:15 pm
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Sorry I thought they were black on the JB.
Blue in the neck silver in the mid and red in the bridge.
Oh I see blade proprietary style since 2006 ...
As a matter of interest what color are they? :D


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