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Post subject: Problems with paint Fender American Special Stratocaster
Posted: Mon Jul 21, 2014 4:31 am
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Hi all

In April of 2014 I bought a Fender American Special Stratocaster in Surf Green and yesterday I notice paint issues, when it was new it was in perfect condition? What is wrong with it ? if anyone have the same problem with this model ? whether it is subject to warranty?

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Post subject: Re: Problems with paint Fender American Special Stratocaster
Posted: Mon Jul 21, 2014 4:59 am
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Take it back to where you bought it from.

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Post subject: Re: Problems with paint Fender American Special Stratocaster
Posted: Mon Jul 21, 2014 9:01 am
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I bought it in Guitar Center in Poland


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Post subject: Re: Problems with paint Fender American Special Stratocaster
Posted: Mon Jul 21, 2014 9:21 am
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Perw wrote:
I bought it in Guitar Center in Poland


I take it you're not in Poland now then!

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Post subject: Re: Problems with paint Fender American Special Stratocaster
Posted: Mon Jul 21, 2014 1:03 pm
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Unfortunately, the Fender Warranty does not cover Paint or Finish.

However, if there's an underlying reason that caused the Paint or Finish to fail (such as the Body Wood shifting, etc.), Fender may, at their discretion (and usually upon inspection and corroboration at one of their Service Centers), decide to repair it under Warranty.

If Fender decides to do the repair, expect it to take at least 120 days from the time you surrender the guitar to them.

If you cannot return it to the Retailer, you can try contacting Fender Consumer Affairs who'll direct you to whom you need to contact.

cheers!

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'11 FSR Am. Vtg. Ltd. Ed. CAR '57 Stratocaster (SN# LE02639)
'14 American Deluxe Ash Stratocaster
'12 Telebration Empress Telecaster
'99 Deluxe Nashville Telecaster
'12 FSR Telecaster HH
'10 Heritage H-535
'99 Martin DC-1E
'13 Lanikai Tenor Ukulele


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Post subject: Re: Problems with paint Fender American Special Stratocaster
Posted: Mon Jul 21, 2014 6:21 pm
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Lightnin MN wrote:
Unfortunately, the Fender Warranty does not cover Paint or Finish.

Fender American limited warranties don't. European full warranties are different, and generally covers a lot more because it's required by law. If this guitar was bought in Poland (the country) and not Poland (the city), anything that's not wear and tear caused by the user is almost certainly covered by a 2 year mandatory full warranty.


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Post subject: Re: Problems with paint Fender American Special Stratocaster
Posted: Mon Jul 21, 2014 10:39 pm
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arth1 wrote:
Lightnin MN wrote:
Unfortunately, the Fender Warranty does not cover Paint or Finish.

Fender American limited warranties don't. European full warranties are different, and generally covers a lot more because it's required by law. If this guitar was bought in Poland (the country) and not Poland (the city), anything that's not wear and tear caused by the user is almost certainly covered by a 2 year mandatory full warranty.


Not True... EU Warranties, though often in force for longer periods, can be even more restricted or specific, than USA Warranties.

Also, the Distributor warrants the Fender instruments they import, not FMIC.

Fender's website says this with respect to Warranties outside the US & Canada: "If you are outside of the U.S. or Canada, please check with the Fender Distributor in your country or area, or the Fender Dealer from whom you purchased the product for specific details on the warranty coverage for your instrument."

As an example, see Fender's UK Limited Warranty, specifically item #3. Though the wording is more thorough, the bottom line is that Paint & Finishes are excepted here as well.

Of course all this is conditional upon the OP having purchased the guitar from a Fender Authorized Dealer.

There are many sellers of Fender Guitars who are not Authorized Dealers, in which case, Fender assumes no liability whatever, nor should they - fairly standard business practice.

My personal experience with a Warranty issue is that Fender did not hide behind a lot of 'Legalese' and went waay beyond in resolving an issue to my satisfaction (the extent of which you would not believe). My experience may or may not be typical, I certainly cannot speak for Fender. But I believe such things are reviewed on a case-by-case basis.

cheers!

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'11 FSR Am. Vtg. Ltd. Ed. CAR '57 Stratocaster (SN# LE02639)
'14 American Deluxe Ash Stratocaster
'12 Telebration Empress Telecaster
'99 Deluxe Nashville Telecaster
'12 FSR Telecaster HH
'10 Heritage H-535
'99 Martin DC-1E
'13 Lanikai Tenor Ukulele


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Post subject: Re: Problems with paint Fender American Special Stratocaster
Posted: Tue Jul 22, 2014 12:52 am
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Quote:
Under EU law, if a product you buy does not conform to the agreement you made with the seller at the time of purchase, you can take it back and have it repaired or replaced.
(EU Basic Principles/Consumer Protection)

So, Perw, take it to the seller for evaluation. If the paint job is found to be defective, the seller is primarily liable to the customer.


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Post subject: Re: Problems with paint Fender American Special Stratocaster
Posted: Tue Jul 22, 2014 7:18 am
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Lightnin MN wrote:
As an example, see Fender's UK Limited Warranty, specifically item #3. Though the wording is more thorough, the bottom line is that Paint & Finishes are excepted here as well.

No, they're not. They're excluded if and only if they're due to external causes beyond the manufacturer's control: "Damage to finishes or cracks, splitting, or warpage of wood due to changes in temperature or humidity, exposure to or contact with sun, fire, moisture, body salts and acids of perspiration, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials."
If the problems with the guitar finish is due to poor quality, it is most definitely covered.


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Post subject: Re: Problems with paint Fender American Special Stratocaster
Posted: Tue Jul 22, 2014 11:13 am
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arth1 wrote:
Lightnin MN wrote:
As an example, see Fender's UK Limited Warranty, specifically item #3. Though the wording is more thorough, the bottom line is that Paint & Finishes are excepted here as well.

No, they're not. They're excluded if and only if they're due to external causes beyond the manufacturer's control: "Damage to finishes or cracks, splitting, or warpage of wood due to changes in temperature or humidity, exposure to or contact with sun, fire, moisture, body salts and acids of perspiration, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials."
If the problems with the guitar finish is due to poor quality, it is most definitely covered.


Well... if you check a little further, you'd see that the Burden of Proof lies with the owner, not Fender. :wink:

The guitar owner would have to prove that the issue was not due to any of the excluded causes.

All that aside, I suspect Fender is going to do what it deems necessary (within reason) to satisfy a customer.

Fender annually budgets for Warranty Work and I suspect a year's worth of this budget would make for a nice cozy retirement.

They'd only become more resistant if there were an unusual 'spike' in the number of claims.

After which they'd likely look to their manufacturing processes and make the necessary changes to reduce the number of faulty instruments.

cheers!

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'11 FSR Am. Vtg. Ltd. Ed. CAR '57 Stratocaster (SN# LE02639)
'14 American Deluxe Ash Stratocaster
'12 Telebration Empress Telecaster
'99 Deluxe Nashville Telecaster
'12 FSR Telecaster HH
'10 Heritage H-535
'99 Martin DC-1E
'13 Lanikai Tenor Ukulele


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Post subject: Re: Problems with paint Fender American Special Stratocaster
Posted: Tue Jul 22, 2014 2:04 pm
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No, no, no, no. The Fender US or limited UK warranties have no say in this case.

In the EU, a warranty can not diminish the consumer rights given in the legislation (= warranties can only be used to give something extra on top of those rights). The two years period mentioned above doesn't apply to all cases, but here we are talking about a guitar bought in April...

The consumer's counterpart is the seller; the customer does not have to contact manufacturers overseas, nor wait for the manufacturer's decisions - it's the seller's responsibility to take care of the defect in "reasonable time".
(The seller then might have claims against the manufacturer (/distributor/any other middle man), but that's a whole different story.)
And on top of all that, for the first six months, the burden-of-proof lies on the seller, who has to prove "that the product sold conformed with the contract of sale".

Edit: This (above) is of course just a very superficial glimpse to EU legislation...


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Post subject: Re: Problems with paint Fender American Special Stratocaster
Posted: Tue Jul 22, 2014 6:19 pm
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Lightnin MN wrote:
Well... if you check a little further, you'd see that the Burden of Proof lies with the owner, not Fender. :wink:

No, it doesn't. A manufacturer can claim this until he's blue in the face but it doesn't make it any more true. In the EU, the customer's rights are inalienable, and cannot be waived by a sales contract.

As I lived for most of my life in Europe, I am quite familiar with the laws, and when I moved, I was surprised with how little consumer protection there is here in the US. Yet the average US buyer thinks he gets the best warranties in the world. Not so. Not even nearly so. Fender's 5 year limited warranty only offered to US buyers gives way less coverage than the standard EU minimum warranty, and is more like the post-warranty redress rights Europeans by law have for products meant to last longer than the warranty period. Except that the US limited warranty doesn't survive past first sale.
This is, of course, also one of the reasons why the purchase price is higher in Europe. You pay up front for peace of mind, knowing that anything you buy will have some sort of consumer protection that trumps whatever a manufacturer or store may claim.


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Post subject: Re: Problems with paint Fender American Special Stratocaster
Posted: Tue Jul 22, 2014 11:46 pm
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arth1 wrote:
Lightnin MN wrote:
Well... if you check a little further, you'd see that the Burden of Proof lies with the owner, not Fender. :wink:

No, it doesn't. A manufacturer can claim this until he's blue in the face but it doesn't make it any more true. In the EU, the customer's rights are inalienable, and cannot be waived by a sales contract.

As I lived for most of my life in Europe, I am quite familiar with the laws, and when I moved, I was surprised with how little consumer protection there is here in the US. Yet the average US buyer thinks he gets the best warranties in the world. Not so. Not even nearly so. Fender's 5 year limited warranty only offered to US buyers gives way less coverage than the standard EU minimum warranty, and is more like the post-warranty redress rights Europeans by law have for products meant to last longer than the warranty period. Except that the US limited warranty doesn't survive past first sale.
This is, of course, also one of the reasons why the purchase price is higher in Europe. You pay up front for peace of mind, knowing that anything you buy will have some sort of consumer protection that trumps whatever a manufacturer or store may claim.


OK... OK...

Don't get your panties wadded... :roll:

As I said, the liability is with the Distributor and/or Dealer (Seller).

I lived in Europe for most of my early years as well... so really I don't need a geography or cultural lesson, but thanks anyway !

I also said that Fender is a standup company which went waaay beyond what any Warranty offered when I had an issue. I have heard others too express great satisfaction when working with Fender to resolve an issue.

This is why I suggested the OP contact Fender Consumer Affairs directly. IMHO, Fender cares more about the end-users of their instruments than any of the Distributors or retailers do.

At least that has been my experience.

cheers!

_________________
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'11 FSR Am. Vtg. Ltd. Ed. CAR '57 Stratocaster (SN# LE02639)
'14 American Deluxe Ash Stratocaster
'12 Telebration Empress Telecaster
'99 Deluxe Nashville Telecaster
'12 FSR Telecaster HH
'10 Heritage H-535
'99 Martin DC-1E
'13 Lanikai Tenor Ukulele


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Post subject: Re: Problems with paint Fender American Special Stratocaster
Posted: Wed Jul 23, 2014 12:58 am
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arth1 wrote:
Lightnin MN wrote:
Well... if you check a little further, you'd see that the Burden of Proof lies with the owner, not Fender. :wink:

No, it doesn't. A manufacturer can claim this until he's blue in the face but it doesn't make it any more true. In the EU, the customer's rights are inalienable, and cannot be waived by a sales contract.

As I lived for most of my life in Europe, I am quite familiar with the laws, and when I moved, I was surprised with how little consumer protection there is here in the US. Yet the average US buyer thinks he gets the best warranties in the world. Not so. Not even nearly so. Fender's 5 year limited warranty only offered to US buyers gives way less coverage than the standard EU minimum warranty, and is more like the post-warranty redress rights Europeans by law have for products meant to last longer than the warranty period. Except that the US limited warranty doesn't survive past first sale.
This is, of course, also one of the reasons why the purchase price is higher in Europe. You pay up front for peace of mind, knowing that anything you buy will have some sort of consumer protection that trumps whatever a manufacturer or store may claim.



Yeah down here the guitar (or let's be more general here) or any product has to comply with Consumer Guarantees legislation.

So anyway, if this was my guitar I would have full redress on the issue and the paint will be covered on the warranty. Even if the guitar was out of warranty (over 12 months old), I would still have redress as paint should not have a flaw like that. Even under moderate and 'fair wear and tear' it would still be covered for a 'reasonable expected lifespan or period'. This would be dealt with by the retailer directly and the distributer or manufacturer would need to take a loss. Extended warranty protection insurances have also been eradicated, even to the point where you can buy a second hand goods online and they would still be covered even from a pawnbroker.


But if the guitar had an anvil dropped on it? Forget it.

This is a very good reason why Fender won't sell internationally on their website. Because adhering to international Consumer protection legislations (like down here for example) would be a headache to deal with considering that it is very different in the USA. Returns policies and warranty and consumer guarantees would create more hassle than what's worth.

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Post subject: Re: Problems with paint Fender American Special Stratocaster
Posted: Thu Jul 24, 2014 2:19 am
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arth1 wrote:
Lightnin MN wrote:
Unfortunately, the Fender Warranty does not cover Paint or Finish.

Fender American limited warranties don't. European full warranties are different, and generally covers a lot more because it's required by law. If this guitar was bought in Poland (the country) and not Poland (the city), anything that's not wear and tear caused by the user is almost certainly covered by a 2 year mandatory full warranty.

I mean the country

When I wrote my topic I also sent similar message to the shop and they answer that They want to see the guitar . Yesterday courier took it back and now I am waiting for answer from the shop

I am curious if anybody have similar problem or I am the lucky guy to be the first one with that kind of problem ???


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