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Post subject: Re: Fender poor QC (should I exchange this guitar?)
Posted: Sun Jun 08, 2014 5:19 am
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I am returning it, whether it be to the dealer or Fender and hopefully, third time lucky, I will get a replacement without any cracks or paint where it shouldn't be! And in the dealer's defence, had they checked it before they sent it to me they might not have seen the red paint specks. They are small, looks as if someone dotted a red Biro over the white paint and then smudged it with their palm. Maybe the workers at the Fender factory were having a paint fight, who knows? :lol: The reason why it bothers me is because there's an abundance of these red paint specks close to the bottom strap button of the guitar on the front, side and back of the body. If there was just the odd one or two it wouldn't have bothered me, oh yeah and that red smudge I was on about too, not very noticeable but it's there and it shouldn't be there. Also if this was a guitar that cost a couple of hundred quid I probably would have just ignored it, but because of its cost it bothers me, as well as the quality it should live up to.


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Post subject: Re: Fender poor QC (should I exchange this guitar?)
Posted: Mon Jun 09, 2014 1:41 pm
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If your within the UK, and you bought the guitar over the phone/internet/mail order then you are covered by the Distance Selling Regulations.
Summary
•Under the Distance Selling Regulations, you're entitled to key information about the seller, including a geographical address
•Your right to cancel starts the moment you place your order and doesn’t end until seven working days from the day after you receive your goods
If your goods are faulty, or you're sent substitute items that you don't want, the retailer must pay return postage costs.

No matter if they want it back or not, they are required by law not only to take it back, but also to pay the return

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Post subject: Re: Fender poor QC (should I exchange this guitar?)
Posted: Thu Jun 12, 2014 8:22 am
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arth1 wrote:
Strat-1971 wrote:
Why do people pay extra for a MIA guitar over a MIM or MIC?
For their superior quality we are told. If they have quality issues, send them back.


Some of us buy Made In USA because we want to support local workers and economy.


Do a head count on how many Fender employees in the Corona plant are Hispanic (legal or otherwise). And allot of those paychecks are going right back across the border. I, personally, have no problem with that. I just purchased a MIM Fender Standard and love it. The quality and craftsmanship is far superior to many other types of electric guitars on the market today.

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Post subject: Re: Fender poor QC (should I exchange this guitar?)
Posted: Thu Jun 12, 2014 8:29 am
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arth1 wrote:
Strat-1971 wrote:
Why do people pay extra for a MIA guitar over a MIM or MIC?
For their superior quality we are told ...

Some of us buy Made In USA because we want to support local workers and economy.

Okay, but I hope that all people buying MIA who "want to support local workers and economy" are ALSO buying it for their "superior quality".

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Post subject: Re: Fender poor QC (should I exchange this guitar?)
Posted: Sat Jun 21, 2014 11:22 pm
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RobEd172 wrote:
I emailed both the dealer and Fender about this. The dealer replied and said they will get in touch with Fender themselves as they don't want a second guitar being returned to them which I can completely understand, especially when the problem lies on Fender's side. So hopefully Fender will deal with this but they are yet to reply. Talk about being an awkward customer! :roll:


Sorry to hear about the issues.
Your dealer is being a bit of a d**k about it.
After all, they too are responsible for checking out the guitar before they give it to you.
So if they have to end up with another B stock Strat, who's fault is that?
Not yours!

Plus, they don't have to keep the guitar. They can easily return it to Fender and Fender can deal with it. Fender made the guitar, the dealer sold the guitar.
That's 2 steps of lack of quality control before it got to you.
Just cause the dealer doesn't want to deal with the issue, why should you?

If it were me I would take it back to the dealer and have them order me a new one.
And I would ask/tell them to make sure they check it out for perfection before they call me and tell me it's ready to be picked up.
If that is unsatisfactory to the dealer, then I'd gladly take my money elsewhere.


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Post subject: Re: Fender poor QC (should I exchange this guitar?)
Posted: Sat Jun 21, 2014 11:37 pm
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arth1 wrote:
Strat-1971 wrote:
Why do people pay extra for a MIA guitar over a MIM or MIC?
For their superior quality we are told. If they have quality issues, send them back.


Some of us buy Made In USA because we want to support local workers and economy.


These guitars are sold all over the world. I doubt anyone outside the US cares much about supporting your local economy. For the large premium paid over the MIM (which already cost more overseas) it's reasonable to expect a product that is noticeably superior in every way.

I haven't really found that the case. The visual and aural differences to me seem to be on this sort of quality scale:

MIC >>>>>>>> MIM > MIA


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Post subject: Re: Fender poor QC (should I exchange this guitar?)
Posted: Sun Jun 22, 2014 12:03 am
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Drubbing wrote:
arth1 wrote:
Strat-1971 wrote:
Why do people pay extra for a MIA guitar over a MIM or MIC?
For their superior quality we are told. If they have quality issues, send them back.


Some of us buy Made In USA because we want to support local workers and economy.


These guitars are sold all over the world. I doubt anyone outside the US cares much about supporting your local economy. For the large premium paid over the MIM (which already cost more overseas) it's reasonable to expect a product that is noticeably superior in every way.

I haven't really found that the case. The visual and aural differences to me seem to be on this sort of quality scale:

MIC >>>>>>>> MIM > MIA


That is one of the reason I build my own guitars. I can hand select each part, finish the bodies to my taste, and assemble it like I give a _____ [insert word of choice]

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Post subject: Re: Fender poor QC (should I exchange this guitar?)
Posted: Sun Jun 22, 2014 10:45 am
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Well, after 3 guitars I decided to get a refund. First one had a crack in the finish just by the bridge. Second one had red paint under the finish. Third one also had similar cracks just next to the bridge, this time on both sides by the corners of the bridge and more noticeable. It's strange how I had the same problem on two different guitars, pretty disappointed really especially of thus supposed high quality american guitars live up to. I'm looking at a Mexican CS 50s strat now, perhaps the one with the nitro finish :D


Last edited by RobEd172 on Sun Jun 22, 2014 11:24 am, edited 1 time in total.

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Post subject: Re: Fender poor QC (should I exchange this guitar?)
Posted: Sun Jun 22, 2014 11:13 am
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RobEd172 wrote:
Well, after 3 guitars I decided to get a refund. First one had a crack in the finish just by the bridge. Second one had red paint under the finish. Third one also had similar cracks just next to the bridge, this time on both sides by the corners of the bridge and more noticeable. It's strange how I had the same problem on two different guitars, pretty disappointed really especially of thus supposed high quality american guitars live up to. I'm looking at a Mexican CS 50s strat now, perhaps the one wig he nitro finish :D


Those MIM 50s are really excellent guitars. Now I can't guarantee there won't be any cracks or finish blems but with some minor upgrades and setup those guitars are equal to or surpass a USA standard....at least in my humble opinion and some other pro musicians I know.

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Post subject: Re: Fender poor QC (should I exchange this guitar?)
Posted: Sun Jun 22, 2014 11:27 am
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ebaysux wrote:
RobEd172 wrote:
Well, after 3 guitars I decided to get a refund. First one had a crack in the finish just by the bridge. Second one had red paint under the finish. Third one also had similar cracks just next to the bridge, this time on both sides by the corners of the bridge and more noticeable. It's strange how I had the same problem on two different guitars, pretty disappointed really especially of thus supposed high quality american guitars live up to. I'm looking at a Mexican CS 50s strat now, perhaps the one wig he nitro finish :D


Those MIM 50s are really excellent guitars. Now I can't guarantee there won't be any cracks or finish blems but with some minor upgrades and setup those guitars are equal to or surpass a USA standard....at least in my humble opinion and some other pro musicians I know.


The only possible downside is the different neck shape, I need to try it to see what it's like, but I might even prefer it to a modern C shape. Small dents and scratches I can deal with, no biggie, but cracks and unwanted paint are just a no-no.


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Post subject: Re: Fender poor QC (should I exchange this guitar?)
Posted: Sun Jun 22, 2014 11:36 am
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Agree...neck shape can make all the difference in how a guitar feels. Some love the vintage style "baesball bats" and some prefer a thinner neck. Also some don't like the feel of poly so end up sanding it down. I forgot if the MIM 50s use nitro or poly on the necks but my bet is poly....however some are "satin" which is claimed to help.

The thing is at least for me I find with enough play time I can get used to almost any neck size and profile...but then when I go back to the other one it feels funny.

I love a fat neck with almost a flat radius...I order 12" radius to use for some of my keepers. Other players I know can't stand it and prefer an old school 7.5 or 9.

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Post subject: Re: Fender poor QC (should I exchange this guitar?)
Posted: Mon Jun 23, 2014 8:24 am
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I have a new MIM Fender Deluxe Lone Star HSS Stratocaster and it is great! And the S1 Switch is really nice to switch between humbucker to single coil too! Thinking about a Fender Modern Player Stratocaster HSH - Crimson Red Transparent Walnut to put a new neck and tuners and loaded American pickguard on. Walnut is Walnut.

Maybe i'll call it an Americanese Strat!

Anyone want a Chinese neck and hardware with loaded HSH pickguard? Ho Ho Ho!

Always had good QC over the years and was told that Americans go Mexico for a second shift to work at the plant there!!!


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Post subject: Re: Fender poor QC (should I exchange this guitar?)
Posted: Mon Jun 23, 2014 7:38 pm
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Did you not inspect it before you left the store with it. Def take it back and go over the replacement before you leave the store with it.


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Post subject: Re: Fender poor QC (should I exchange this guitar?)
Posted: Mon Jun 23, 2014 8:20 pm
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RobEd172 wrote:
Well, after 3 guitars I decided to get a refund. First one had a crack in the finish just by the bridge. Second one had red paint under the finish. Third one also had similar cracks just next to the bridge, this time on both sides by the corners of the bridge and more noticeable. It's strange how I had the same problem on two different guitars, pretty disappointed really especially of thus supposed high quality american guitars live up to. I'm looking at a Mexican CS 50s strat now, perhaps the one with the nitro finish :D

Three out of three bad is too much to be coincidental. That doesn't just hint at bad QA/QC, it pretty much tells us that Fender has a problem.

For the third one, a Fender QC or PR manager should have gone over it personally, no matter the extra the cost, because it's still cheaper than the bad reputation of giving a customer three bad ones in a row. It used to be that one satisfied customer would tell two others, but one dissatisfied customer would tell ten. These days, one dissatisfied customer will tell ten thousand others.


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Post subject: Re: Fender poor QC (should I exchange this guitar?)
Posted: Mon Jun 23, 2014 9:20 pm
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It sounds like Fender is rushing too many out the factory doors.

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