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Post subject: Disappointed 2 1/2 month new Standard Stratocaster guitar
Posted: Tue Apr 15, 2014 11:09 am
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I purchased a brand new Squire Fender Standard Stratocaster guitar January 2, 2014 this year. Mid March while playing the middle pick up died, stopped working.
I returned the guitar to the store where I had purchased it. A supposedly reputable Fender Dealer, Mingo Music Sales in Truro, Nova Scotia.
They are not listed by Fender as a distributor, dealer or a repair depot.
After a week and a half and not hearing anything from them, I called and was told that they had ordered a new pick up from the supplier. I asked how long it would be before I get my supposedly new guitar back. They couldn't give me a day or date.
So, I told them that since this is a new guitar only 2 1/2 months old, why don't you just replace it with a new guitar? I was told that they didn't do that and that the guitar would be repaired under warranty.
Well, this may be the last Fender guitar I will ever purchase. 2 1/2 months and my new guitar is now a used guitar that will be repaired.
I am not impressed at all. I sent an email to Fender and have not received a reply as yet.
Disappointed with the guitar and the dealer who I bought it from.
I don't want a repaired guitar, I want the new guitar that I thought I had purchased.
No More Fender guitars for this musician. I need instruments that I can rely and depend on. Not one that is going to break down after 2 1/2 months.


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Post subject: Re: Disappointed 2 1/2 month new Standard Stratocaster guita
Posted: Tue Apr 15, 2014 11:33 am
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Squiers are manufactured to a lower Price Point. That means lesser quality components.

Lesser Quality usually coincides with a higher failure rate.

I would expect to have more issues with a Squier than a genuine Fender.

Also, aren't you barking up the wrong tree? :?

It seems your beef is with your local shop and not FMIC. :roll:

If you bought from a non-authorized dealer (you say Fender doesn't list them), then you don't have a valid Fender Warranty.

Before you go all off on Fender, why don't you try contacting Fender Consumer Relations to see if they'll aid you? :idea:

I have had nothing but Superb service from Fender on a Warranty Issue.

If I were to tell you how far Fender went to make things right, you wouldn't believe me.

cheers!

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Post subject: Re: Disappointed 2 1/2 month new Standard Stratocaster guita
Posted: Tue Apr 15, 2014 11:59 am
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You won't get a replacement guitar for just a single, dead pickup. If the guitar was rendered completely unplayable then you would get a replacement. But yours is just a dead pickup 10 weeks from purchase so you shouldn't get a new guitar. Maybe if it happened the day after you bought it-

It should be repaired but they should be able to tell you how long it would take.

Your issue lies with the store you purchased from, not Fender.

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Post subject: Re: Disappointed 2 1/2 month new Standard Stratocaster guita
Posted: Tue Apr 15, 2014 12:15 pm
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Would you demand a new car, if one tire was faulty..?


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Post subject: Re: Disappointed 2 1/2 month new Standard Stratocaster guita
Posted: Tue Apr 15, 2014 12:21 pm
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So you purchased a squier and expected it to have the same quality as an actual Fender? You bought a $250 Indonesian strat and expected it to be the same as a $500 mexi strat or $1100 US strat? When you buy a squier, you are taking a chance. You could end up with a nice inexpensive guitar or you could end up with some expensive fire wood.
Next time buy a real Fender.


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Post subject: Re: Disappointed 2 1/2 month new Standard Stratocaster guita
Posted: Tue Apr 15, 2014 12:33 pm
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:idea: Thank you all for your input. Helps me to make the decision as to the next guitar I purchase. Apparently Squire is a piece of junk with the name of a quality product company stamped on it. With the name Squire Fender stamped on the guitar I assumed it would be of good quality albeit a lower level model.
Years back when I was much younger I had a Fender Telecaster. Never had a problem with it. Had a Yamaha 12 String, not a problem. I guess everything made in Third World countries is garbage with a high profile name on it.
My thought is that the well known name "Fender" should not be allowed on an inferior quality guitar.


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Post subject: Re: Disappointed 2 1/2 month new Standard Stratocaster guita
Posted: Tue Apr 15, 2014 1:50 pm
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There are a number of extent issues in play here -- first and foremost being that you bought this instrument from a dealer who is NOT an authorized Fender dealer and (apparently) disreputable as well. FMIC can hardly be held culpable for your predicament, however onerous and aggravating though it may be. The Squier line is what it is......entry-level guitars built offshore to the lowest price point possible. Problems are to be expected but Fender provides recourse by offering a generous warranty to customers who purchase these Squiers from a legitimate source.

You may not like it but those are the facts.

Arjay

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Post subject: Re: Disappointed 2 1/2 month new Standard Stratocaster guita
Posted: Tue Apr 15, 2014 2:18 pm
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Blertles wrote:
You won't get a replacement guitar for just a single, dead pickup. If the guitar was rendered completely unplayable then you would get a replacement. But yours is just a dead pickup 10 weeks from purchase so you shouldn't get a new guitar. Maybe if it happened the day after you bought it-

It should be repaired but they should be able to tell you how long it would take.

Your issue lies with the store you purchased from, not Fender.


I got a replacement Squier guitar because of a dead pickup almost one year after the purchse. Albeit after they would not send the tech, at an Authorized Fender dealer, the replacement pickup because he was not yet Fender certified.
I guess I had extenuating circumstances.

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Post subject: Re: Disappointed 2 1/2 month new Standard Stratocaster guita
Posted: Tue Apr 15, 2014 2:42 pm
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Info on the stores web site: Yet they are not listed on the Fender web site as a distributor or repair depot. The store was started by Bob Mingo. when he passed away his son David took over the business who is the Fender-certified Tech. This store has/had a good reputation for selling quality instruments. I guess the quality of the merchandise has diminished. The Squire Fender Stratocaster I bought was on sale. I paid $366.85 for it which was the sale price. A sale on an inferior product. Not impressed either with the guitar or the service. Guess I will travel a 100 miles and find a reputable an registered Fender Dealer. I could have purchased a more expensive guitar but since this one was on sale I bought it instead. It has been many years since I owned an electric guitar. I had given up playing for many years. I guess before I purchase the next one I will do some more research. Another costly lesson in not trusting the reputation of a business that has been taken over by someone else.
Mingo Music Sales GUITARS AND ACCESSORIES
GUITARS AND ACCESSORIES
We have a "Fender-certified Acoustic and Electric Guitar Technician" on staff
Guitars by:
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· Custom graphics available from LEBLANC DESIGNS


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Post subject: Re: Disappointed 2 1/2 month new Standard Stratocaster guita
Posted: Tue Apr 15, 2014 3:16 pm
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I'm not sure if your beef is that:
You are not getting a new guitar because one part became defective over two months after the sale.
OR
You really think that by spending about $360 for a new guitar it should never have a defective part because Fender puts their name on it.

Which ever it is, I think you're expecting a lot and will probably be disappointed fairly often.

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Post subject: Re: Disappointed 2 1/2 month new Standard Stratocaster guita
Posted: Tue Apr 15, 2014 3:43 pm
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Hi, sorry you had a bad experience, but that's just one guitar. Don't apply that experience to an entire country of origin.

I've owned instruments made in China, Indonesia, Korea, Japan, Canada, Mexico and the good ole USA, and all have been/are currently fantastic musical instruments. That's because I chose them carefully and I wasn't trying to lowball the price. In the future I will be happy buy imported instruments since I personally believe they are usually of excellent quality. In the few cases I purchased the "lowest cost" axe, I was not worried if I've had to replace a few parts since I know that's part of the deal.

If I had purchased that Strat, and the middle pickup went bad, I would have bought the replacement and fixed it myself since that's a great learning experience (and a very enjoyable one). That's why I sometimes mess with perfectly working guitars to try to improve them... especially the "cheapest" ones.

For example I didn't like the neck pickup on my brand new Standard Tele so I replaced it with a humbucker, that was a $35 project that resulted in a noticeable improvement (IMO).

Anyway, hope it works out for the best for you.


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Post subject: Re: Disappointed 2 1/2 month new Standard Stratocaster guita
Posted: Tue Apr 15, 2014 8:50 pm
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That's quite a LOT of attitude from a purchaser of a Squier guitar.

Milton555 wrote:
Well, this may be the last Fender guitar I will ever purchase. 2 1/2 months and my new guitar is now a used guitar that will be repaired.


It was a used guitar when you walked out of the store with the guitar.

I would think that being repaired is better than being broken (not working).
No one would ever know it was repaired.

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Post subject: Re: Disappointed 2 1/2 month new Standard Stratocaster guita
Posted: Tue Apr 15, 2014 10:41 pm
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I think we've all dumped on the poor OP enough here... :wink:

The thing I've learned is that you have to actually try the instrument (which supposedly you did), but also look at the Brand's reputation overall.

Squier has made many great instruments, but in general, it's considered lower quality.

I have 2 'cheap' guitars... my Indonesian Fender (not Squier) FSR Custom Telecaster HH, and my Epiphone AJ-200CE.

The Indonesian Telecaster is amazing... waay above it's price point w/ Mahogany and Rosewood + EMG pups - USA Made w/ an excellent reputation.

The Epi Accoustic is what I expect for the price point... all there, but lacking in many ways, sobeit for under $250 - but it hasn't been played in months. :roll:

But, my Go-To gits are USA-made American Vintage, American Deluxe, Telebration, Heritage and Martin... (+ an MIM Tele which was given to me - nonetheless a nice guitar).

Yea... they cost more.

But they feel better, play better, sound better. 8)

I play no less than 5 hours every day... and I don't even gig... yet !!

My time is worth waay more than the cost of a decent instrument !

Consider how many hours you're gonna play it and divide the cost/hrs.

Even a CS Instrument isn't expensive by that metric !

To me at least, it's a False Economy to try and scrimp on the instrument. It's harder to play... and you progress at a slower rate (IMHO).

I realize that everyone (even Warren Buffet) lives within a budget, but if you're dedicated, this guitar thing isn't a casual thing and if you're gonna go there, you have to be prepared to pay the freight.

If not, don't $@!&* at Fender because you were unwilling to make the sacrifice.

Also, consider that you'll get all of 60% of your money back on the back end (at least)... or your heirs will.

With that in mind, it's not hard to justify shelling out for something which will make you a better player faster... and make you feel better in the process w/ a minimum of hassles.

Wherever it goes with your Squier, I hope you have a happy conclusion.

For your next purchase, remember my words and then make up your own mind.

Good Luck !

cheers!

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'11 FSR Am. Vtg. Ltd. Ed. CAR '57 Stratocaster (SN# LE02639)
'14 American Deluxe Ash Stratocaster
'12 Telebration Empress Telecaster
'99 Deluxe Nashville Telecaster
'12 FSR Telecaster HH
'10 Heritage H-535
'99 Martin DC-1E
'13 Lanikai Tenor Ukulele


Last edited by Lightnin MN on Wed Apr 16, 2014 12:42 am, edited 3 times in total.

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Post subject: Re: Disappointed 2 1/2 month new Standard Stratocaster guita
Posted: Tue Apr 15, 2014 11:59 pm
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Milton555 wrote:
I purchased a brand new Squire Fender Standard Stratocaster guitar January 2, 2014 this year. Mid March while playing the middle pick up died, stopped working.
I returned the guitar to the store where I had purchased it. A supposedly reputable Fender Dealer, Mingo Music Sales in Truro, Nova Scotia.
They are not listed by Fender as a distributor, dealer or a repair depot.


Nothing to to with Fender, your contract is with the dealer, they execute the warranty. Given they're not a Fender dealer, they have to fix it themselves.

To expect a new guitar for a simple repair is, frankly, ridiculous. Even if you had a makers warranty, Fender would only be obliged to repair said product, not replace.

I rarely read of electronic issues with Fenders, or Squiers. The cheaper guitars aren't junk, but they are what they are. Stuff can go wrong with any product. You've never bought a branded product before that didn't have an issue?


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Post subject: Re: Disappointed 2 1/2 month new Standard Stratocaster guita
Posted: Wed Apr 16, 2014 1:12 pm
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I would not be worried about a pickup replacement. Assuming that the repair shop does not introduce scratches or dents to the guitar body or neck, there should be no need to contact Fender customer service again.


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