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Post subject: Rob Schwarz is a legend!
Posted: Fri Mar 07, 2014 12:56 pm
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A year ago I had a problem with my Strat neck, the dealer got me a replacement but it was for a wrong guitar model. I would've been stuck with that neck had it not been for Rob Schwarz! I talked about this problem on the forums, Rob read my post and arranged for a new, proper neck to be sent to me as fast as possible. That's the neck I'm using today. This post is just a HUGE thank you to Rob Schwarz!


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Post subject: Re: Rob Schwarz is a legend!
Posted: Fri Mar 07, 2014 1:23 pm
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He IS a good guy! :D


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Post subject: Re: Rob Schwarz is a legend!
Posted: Fri Mar 07, 2014 2:45 pm
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;O) aww hey thanks!


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Post subject: Re: Rob Schwarz is a legend!
Posted: Fri Mar 07, 2014 2:50 pm
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hear hear! :mrgreen:

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Post subject: Re: Rob Schwarz is a legend!
Posted: Fri Mar 07, 2014 2:50 pm
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Rob Schwarz-Fender wrote:
;O) aww hey thanks!


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You're much too modest, Rob!

:wink:

Arjay

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Post subject: Re: Rob Schwarz is a legend!
Posted: Fri Mar 07, 2014 3:35 pm
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You are doing your job and you are doing it bloody well sir! You are not just doing it you are living it, and that's something I hope to achieve one day :)


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Post subject: Re: Rob Schwarz is a legend!
Posted: Fri Mar 07, 2014 5:02 pm
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Rob is the best, and the whole service department is top notch in my book. Kudos Rob! 8)

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Post subject: Re: Rob Schwarz is a legend!
Posted: Fri Mar 07, 2014 5:53 pm
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Here, Here! Rob is also a very gracious man...even when correcting one of us for a bad memory!
:mrgreen:
T2

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Post subject: Re: Rob Schwarz is a legend!
Posted: Fri Mar 07, 2014 5:54 pm
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T2Stratman wrote:
Here, Here! Rob is also a very gracious man...


Indeed!

He's put up with a ton of my **&^.

:mrgreen:

Arjay

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Post subject: Re: Rob Schwarz is a legend!
Posted: Fri Mar 07, 2014 6:04 pm
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Retroverbial wrote:
T2Stratman wrote:
Here, Here! Rob is also a very gracious man...

Indeed!....He's put up with a ton of my &%#. :mrgreen:
Arjay

......and you stand at the end of a very long line. :wink:

Thanks, Rob :!: 8)

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Post subject: Re: Rob Schwarz is a legend!
Posted: Fri Mar 07, 2014 9:13 pm
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Rob deserves all the accolades being sent his way !!

But, unless you have had Rob help you personally, you really have NO IDEA what lengths he goes to in correcting an error and satisfying a customer !

This is because rarely can one fully describe in words all the calls, emails, etc. which go into a resolution.

The same can be said for other support people, such as Austin Bingham (Scottsdale) & Eric Soto (Corona)!

Were Fender ever to be awarded the Malcolm Baldrige National Quality Award, you can be certain that it through the efforts of these people !

cheers!

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Post subject: Re: Rob Schwarz is a legend!
Posted: Tue Mar 11, 2014 6:38 am
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Hi Lee Clem here . Just to chime in rob has helped me
on two seperate issues . And he went above and beyond!
One item was a custom shop order and it wasn't Fender's
fault (it was the dealers paperwork error ) But he still handled it
and went the extra mile .

Thanks again Rob

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Post subject: Re: Rob Schwarz is a legend!
Posted: Tue Mar 11, 2014 7:37 am
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Wow! what an amazing man he is ^^

bravo!

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Post subject: Re: Rob Schwarz is a legend!
Posted: Tue Mar 11, 2014 4:01 pm
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Marianeq wrote:
Wow! what an amazing man he is ^^

bravo!


+1...And he has the best Hair in all the customer service world :lol: :lol: :lol:

T2

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Post subject: Re: Rob Schwarz is a legend!
Posted: Wed Mar 12, 2014 1:30 pm
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I agree! Rob never even got upset when I called him Rod! :oops: LOL! Humble guy.... and always helpful when I have asked questions. Hat's off to you Rob! :D

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