It is not custom built. It is built as a replacement. It is a genuine replacement neck. I'll send you the pictures of the box and everything. Everything is genuine and original. The neck just isn't the same as my old or any other post 2008 neck it looks exactly the same as my friends 2007 neck. But it has all the authenticity stamps and everything, there is no doubt that it was built at Fender's USA factory.

Looks like I'm having problems explaining it all. When I got the guitar and realized that no technician could set it up because the neck was twisted I sent an email to Fender. It took months for them to contact me back and by the time they did it the 1 year warranty had just expired. That is why the dealer offered to pay for the replacement. I guess I really am just pissing in the wind, I guess I should just sell this to whoever likes it and get another guitar.

We believe that it's genuine Fender, we are just trying to get you to understand that it seems clear that the dealer is the one screwing you, NOT Fender. Why are you not open to the possibility that the dealer effed up? It doesn't matter how reputable that you believe the dealer is, it seems clear to everyone else here that the dealer isn't treating you right. A warranty part is sent back to Fender or destroyed, and the new part is sent back to the dealer, no charge. It appears that the dealer is hiding something, as you indicated originally that it didn't take a year for Fender to get with the dealer about this problem.

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---> "The amp should be SWITCHED OFF AND UNPLUGGED before you do this!" <---

Por favor, disculpe mi español, no se llega a la práctica con mucha frecuencia.

I have no doubt it's real and genuine. I just wonder if that's the only style available as a replacement neck. If it's not you need to get your dealer to get you the right one.

Ok. Here is why I think your story is not making sense to people.

In your first post, you said that you bought the guitar new last year from an authorized Fender dealer. Even though the serial number equates to a 2007/2008 guitar, it is still possible to sell it as "new" if it has been sitting in the dealer's stockroom all this time and has never been sold.

If that is the case, and you are the only/original owner, the basic warranty on the guitar for materials and workmanship is lifetime, NOT one year. If the dealer told you it was one year, they lied to you. A twisted neck would be considered a materials or workmanship issue.

Here is Fender's warranty for guitars:

http://support.fender.com/warranty/FEND ... 1_revC.pdf

Here is the applicable section:

"Fender Musical Instruments Corporation (“FMIC”) warrants this Fender brand instrument to be free from defects in materials and workmanship for as long as it is owned by the original retail purchaser, except that pickups, switches, jacks, controls, all other electronic components, tuning machines, hardware, pickguards, plated surfaces, gig bags, cases and case hardware are warranted for a period of one (1) year from the date of original purchase. This warranty applies only to the original retail purchaser when this instrument is purchased from an Authorized Fender Dealer and is subject to the limitations set forth herein. IMPORTANT: PLEASE RETAIN YOUR ORIGINAL SALES RECEIPT, AS IT IS YOUR PROOF OF PURCHASE VALIDATING THIS LIMITED WARRANTY."

Now, when did you realize that the neck was twisted and could not be fixed? According to this statement: "When I got the guitar and realized that no technician could set it up because the neck was twisted I sent an email to Fender. It took months for them to contact me back and by the time they did it the 1 year warranty had just expired.", it sounds to me like you waited for several months before deciding the neck could not be adjusted. If you had contacted Fender immediatey, your statement "It took months for them to contact me back and by the time they did it the 1 year warranty had just expired" makes no sense. Either you contacted them well after you got the guitar or it took them longer than a few months to get back to you. In any case, contacting Fender first was a mistake. You should have immediately contacted the selling dealer as stated in the warranty:

"Fender has established a network of independent Authorized Fender Service Centers for warranty service. The Fender Dealer from whom you purchased your instrument may also be authorized for warranty service and should be the first point of contact when service of any kind is required for your Fender instrument. To receive warranty service, return the complete instrument to an Authorized Fender Service Center, with your sales receipt as proof of purchase, during the applicable warranty period."

Since it appears that you did not contact anyone immediately (you stated timelines do not match up), it appears that Fender could consider this a non-warranty issue. As stated in teh warranty: "Damage to finishes or cracks, splitting, or warpage of wood due to changes in temperature or humidity, exposure to or contact with sun, fire, moisture, body salts and acids of perspiration, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials, any other chemicals or non-Fender-approved polishes." In other words, Fender could claim that the guitar was improperly used or stored. I have not seen others with similar complaints face that problem, however, as Fender has shown themselves to be fairly flexible in claims such as yours. However, that could be why the dealer offered to pay for the new neck.

It seems odd that the dealer would go through all this to screw you over. It also seems odd that Fender wopuld charge the dealer for a new neck unless they are denying the warranty claim. It is also odd that the neck does not meet the specs of your old neck. Something does not add up or someone screwed up big time.

In any case, it is what it is. Your have a good guitar with a brand new neck. So what do you do? Well, you have several options:

1. Keep the guitar as is and enjoy it.
2. Sell the guitar as is. This could be a problem since the provenance of your guitar does not track and a buyer may be hesitate for that reason.
3. Go back to the dealer, not Fender, as the dealer is the one who needs to make this right or at least provide a sensible explanation of what they did (they haven't done so in my opinion) and demand that they do something.

Good luck.

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Bill

Hi there vlastablackmore and all,

A few comments:

I'm uncertain about who was written to at Fender and who responded after months?
I kinda run the Customer Service area here in Arizona and we try to keep responses to emails and letters to within 48 hours of receipt. Phone response in the consumer area is under 3 minutes on average. So taking months to respond doesnt sound correct to me.

Though warranties differ from country to country, and our warranties are specific to the U.S., we DO honor and administer the warranties and the spirit of the warranties as written. A twisted or warped neck would normally fall under the Limited Lifetime Warranty and we would cover it. If there were obvious consumer neglect we may question it.....but that would be pretty rare on a twisted neck.

But let's cut to the chase. If its incorrect, let's get the right one for you, yes?
I can't really see a scenario where we would go backwards on specs on a replacement. However we do try to match the specs of the original as closely as possible.

Lastly, there are times for certain things.....mainly things that are not currently being produced (production is the key word here), or a limited edited and such where a neck may take 90 days....but on an American Standard, I can't see why that would be much of a problem to obtain. At any rate, howzabout we just get it right if its wrong? Feel free to PM me with additional info if you like. All the best,
rob

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rob Schwarz
Director,Fender Customer Service
Proudly serving Fender Customers
for over 30 years

Call me crazy, but that sure sounds like great customer service...

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"Epitaph on a blues musician’s tombstone: “I didn’t wake up this morning”" Davy Knowles


facebook.com/313DBC

Rob channels the spirit of Leo Fender.

According to the OPs previous posts, it appears that he bought the guitar in early Dec, 2010, describing it as "the latest model". At that time he asked about a "gap" between neck and body, questioned whether the body was "original" and about the guitar having "no sustain", but no mention of warped neck. There was no delay in answering questions on any previous threads....

_________________
---> "The amp should be SWITCHED OFF AND UNPLUGGED before you do this!" <---

Por favor, disculpe mi español, no se llega a la práctica con mucha frecuencia.

Well, now that Rob has stuck his head in, the best thing to do is stop speculating and let Rob deal directly with the OP on resolving the issue.

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Bill

Now, Now, no reason to resort to Violins. (sorry....couldn't help myself)

I'm assuming you're being sarcastic. If so...nice job.
If not...whoa...tough room.

cheers,
rob

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rob Schwarz
Director,Fender Customer Service
Proudly serving Fender Customers
for over 30 years

Now.... You can't beat that customer service with a stick!! It's all in your hands now OP... thanks to Rob!!

......but I DO have holes all over from eleven foot poles....... (thx btw guys)


Violin, Honestly haven't heard any issues with the Pawn Shop Mustangs, but yeh if its noisy, grounding or shielding may be the deal. I'll check through some reports and see if I see anything.

Cheers......weekend sounds goooood huh?

;O)
rob

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rob Schwarz
Director,Fender Customer Service
Proudly serving Fender Customers
for over 30 years

Well looks like Rob is taking charge of this one...very nice indeed. I just am shaking my head with this whole thing, seems a few people have inquired in this thread about who the actual dealer is, and the only answer we get is a very reputable dealer? Why the mystery? Thats the part that is making this whole thing stink for me.

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"Where would rock and roll be without feedback?"

This is a post I wouldn't have ordinarily read simply because I know FMIC stands behind their products, period and I cannot fathom them sending someone a "wrong neck". So, I decided to skim through it solely because I wondered how such a subject could drag out for four pages and counting.

Well, there is a lot of puzzling and frankly, questionable content for sure. Throw in the tangent of condemning an entire line/model of guitar for "static" and I can easily see how/why this thread is perpetuating.

We shall see what we shall see. Popcorn, anyone?

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You dig?