Hi again JohnWhiskey,
If you've sent an email, we haven't received it.
Let me know if there's a problem.
Best,
rob

Hi, Rob.
Yes, I sent an email and so have no idea why you've not recieved it. Maybe there is some trouble with spam filter?(I sent it from gmail account).
So I sent an email(subject: Identifying the guitar(JohnWhiskey) ) again from another account.

Hi JohnWhiskey,
Yeh, I dont know what the problem is....I have my guys looking through the spam filtered stuff too...but not finding the emails.
Let's do this and save ourselves some tears. I have an email account that I use very rarely, and only check on occasions like this.
Send me an email at joefender2001@yahoo.com and I'll make sure to check it and get back with you asap.
Sorry for the hassle.
Best,
rob

Sorry for the hassle? Man, I think it's some star service on display!

Cheers - C

Thanks Ceri!!

Ok JohnWhiskey, my guys did find it in our emails and I'll be answering you directly. Whether you wanna share the info with the nice folks here, I'll leave to you.
Best regards,
rob

Talk about customer service!