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Post subject: Re: Refretting gone wrong?
Posted: Fri Mar 16, 2018 1:48 am
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pagorek wrote:
Actually, the tech was recommended to my by a friend who had the frets polished and guitar setup by the same guy. Moreover, the tech has a legitimate website and was the only guy in my town who maintained electric guitars. I heard no bad opinions about him. It is just a pure disappointment...


He may be good for many job *on guitar not for a refret wich need skill, knowledge and tools.
A honest worker must take a job he can't do.

*Most job on guitar are very easy to do for anybody. Proof , I do :lol:


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Post subject: Re: Refretting gone wrong?
Posted: Fri Mar 16, 2018 5:24 am
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pagorek wrote:
was the only guy in my town who maintained electric guitars.
This is often a big problem. Lack of competition is not a good thing.
This person may very well be skilled at setups, polishing, and other general work, which would give him a good reputation.
A project like a re-fret is entirely different and requires some skill and practice. It's not rocket science, but it's also something that is easy to mess up (as you can see).

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Post subject: Re: Refretting gone wrong?
Posted: Fri Mar 16, 2018 5:37 am
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Yep, tomorrow I am going to a qualified and recommended luthier who is working in a town nearby. I want him to assess the work and damages already done to my Strat. Then I will consider any action against the unskilled tech guy. The thing is, I am extremely sad about damages done to the fingerboard.


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Post subject: Re: Refretting gone wrong?
Posted: Fri Mar 16, 2018 3:52 pm
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"I am extremely sad about the damages to the fretboard."

The good news is that's actually all repairable.

The bad news is that you either demand that the tech who caused the damage fix it for free, or pay someone else to do it. And that might require another refret.

Chips are common during a refret. An experienced thorough tech glues as many of the chipped-out pieces back in as possible. For pieces that fly off and get lost, he refills with a mix of sawdust and glue. With a X-Acto knife he can recreate the pores, and a little stain can match the grain colors.

But for best results that's done after pulling the old frets and before installing the new frets.
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I realize that having the stock neck on the body has both intrinsic value and monetary value.

But is this an amazing feeling neck? Or amazing sounding?

You can buy genuine Fender necks from Fender for less than you probably paid for the refret.

You might consider demanding that the tech buy you a new neck. Or refund your money and buy the neck yourself.

If you can't install it and fine-tune the nut slots yourself, take it to the other tech.


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Post subject: Re: Refretting gone wrong?
Posted: Sat Mar 17, 2018 1:10 am
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Rosewood fretboard has some nasty chips from old fret jobs.

Dan Erlewine uses three methods to fix fretboard chips, including some serious surgery for the worst cases: grafting in new rosewood!

http://www.stewmac.com/How-To/Online_Re ... _Tele.html


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Post subject: Re: Refretting gone wrong?
Posted: Sat Mar 17, 2018 4:00 am
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Hi guys, it is me again. I have seen the proper luthier in another town. He has promised me to refret the guitar and fix the esthetics. The money he asked for it, I would call 'honest'. Moreover, the frets were not installed nor levelled properly by the tech guy. It was the main drawback, apart from chips and all that stuff. Now I suppose I should ask the first guy for a refund...


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Post subject: Re: Refretting gone wrong?
Posted: Sat Mar 17, 2018 4:21 am
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pagorek wrote:
Now I suppose I should ask the first guy for a refund...



Sure I will.


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Post subject: Re: Refretting gone wrong?
Posted: Sat Mar 17, 2018 6:22 am
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strayedstrater wrote:
You might consider demanding that the tech buy you a new neck. Or refund your money and buy the neck yourself.

pagorek wrote:
Now I suppose I should ask the first guy for a refund...

That's what I'd do. Worst re-fretting I've ever seen in my half a century on this planet. If we suck that bad at our jobs, we are held responsible in one form or another, why should this so-called "Luthier" be any different? And if he's a 'decent' human being, he can look at that mess again and not argue with you for a nano-second and make it right.


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Post subject: Re: Refretting gone wrong?
Posted: Sat Mar 17, 2018 9:54 am
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White Dog wrote:
strayedstrater wrote:
You might consider demanding that the tech buy you a new neck. Or refund your money and buy the neck yourself.

pagorek wrote:
Now I suppose I should ask the first guy for a refund...

That's what I'd do. Worst re-fretting I've ever seen in my half a century on this planet. If we suck that bad at our jobs, we are held responsible in one form or another, why should this so-called "Luthier" be any different? And if he's a 'decent' human being, he can look at that mess again and not argue with you for a nano-second and make it right.

+1
Heck yeah. Don't ask, demand a refund.

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Post subject: Re: Refretting gone wrong?
Posted: Sat Mar 17, 2018 10:12 am
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He has promised to give me 75% of my money back. My local law allows me to ask only for a partial refund when part of the job was done correctly. And in fact, he has installed new pots and pickups in order. I am waiting for the actual payment and I will declare victory.


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Post subject: Re: Refretting gone wrong?
Posted: Sun Mar 18, 2018 6:27 am
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pagorek wrote:
My local law allows me to ask only for a partial refund when part of the job was done correctly.
Congrats on your "victory". But what kind of law is that, and what all does it apply to? What happens if someone smashes into your car and completely destroys a whole quarter panel...and a shop fixes the wheel and tells you "Sorry about your quarter panel, but we got your wheel turning again...pay the lady up front"?


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Post subject: Re: Refretting gone wrong?
Posted: Sun Mar 18, 2018 7:11 am
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White Dog wrote:
pagorek wrote:
My local law allows me to ask only for a partial refund when part of the job was done correctly.
Congrats on your "victory". But what kind of law is that, and what all does it apply to?



Yes, and what is the country with this law ?


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Post subject: Re: Refretting gone wrong?
Posted: Sun Mar 18, 2018 7:58 am
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As I read the refund post, the tech replaced the pots and pickups at the same time as the refret. And apparently didn't screw up that part of the job.

So it's fair and reasonable that he should be paid for that part of the work.

Techs have different ways of billing jobs. Flat rate, per hour, benchfee + per hour. And we don't know how much he charges for refrets -- some techs charge a lot more than others.

So, if he did pots, pickups, and the refret, without more details about what he charged for each job we can't know if a 75% refund is actually a full refund of the refret.
--------------------
The tech could have said "You didn't notice anything wrong when you picked it up. I don't know what abuse you subjected it to when you got home, but it was perfect when I did it. I'm not refunding a penny of your money."

And then you'd have to sue him to try and get your money back. And hope the other luthier would be willing to show up in court and testify as an expert witness. And hope that the judge who knows nothing about guitars believes the expert witness instead of the tech who did the refret.

So all in all, an immediate 75% refund isn't bad.


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Post subject: Re: Refretting gone wrong?
Posted: Sun Mar 18, 2018 8:06 am
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Well, that is kind of an offtopic, and the way I put the legal part into words was oversimplified. Remember English is my second language. I am a lawyer and I am working in a court of law. Belive me that I have seen dozens of cases like my own and this was the simpliest, honest and law-abiding solution in my country. There are cases where you might have been eligible for a full refund or even damages exceeding the previous payment. But this is guitar forum, not a foreign law faculty, right?


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Post subject: Re: Refretting gone wrong?
Posted: Sun Mar 18, 2018 8:13 am
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pagorek wrote:
Remember English is my second language.


It look you are not living in North America


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