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Post subject: I cannot register my Fender Deluxe Roadhouse Strat
Posted: Sun Jan 08, 2017 9:16 pm
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Joined: Sun Jan 08, 2017 8:42 pm
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I just bought a Fender Deluxe Roadhouse strat.

I opened the documents that came with the guitar and unfortunately it tells me to visit fender.com/prodreg but everytime I do, it redirects me to the fender homepage and therefore I do not know how to register my guitar.

Has anyone else experienced this issue?


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Post subject: Re: I cannot register my Fender Deluxe Roadhouse Strat
Posted: Thu Jan 12, 2017 10:58 am
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Joined: Fri Feb 05, 2010 4:31 am
Posts: 14049
Location: Province de Québec, Canada
No need to registrer your guitar for warranty its only a marketing survey


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Post subject: Re: I cannot register my Fender Deluxe Roadhouse Strat
Posted: Thu Jan 12, 2017 11:59 am
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Joined: Tue Jul 17, 2007 1:53 am
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I've had constant problems with Fender web pages since the latest ('gravely disappointing and totally disasterous' is how I've described it) update. Front page (the age old bookmark, http://www.fender.com) tries to redirect to shop.fender.com, and eventually the browser admits that the page is unreachable - a couple of times I've had the "too many redirects" announcement.
Same happens if I try via the PRODUCTS-button on upper left this page, or via some tech-talk etc. bookmarks.

The problem goes away for a while if I close all browser windows and then run the network troubleshooter.

Emailed consumerrelations some weeks ago; they forwarded the message to the F-site web wizards; nothing has gotten better. I've no idea how wide spread this problem is - there probably are billiards&zilliards of prospective customers buying Gibsons with both hands 'cause they just couldn't reach Fender pages.

My best bet/advice is to try any other browser than the one you're using now. Or email consumerrelations@fender.com ; they can probably help with registering the guitar although not with the website problems.


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Post subject: Re: I cannot register my Fender Deluxe Roadhouse Strat
Posted: Thu Jan 12, 2017 12:13 pm
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Joined: Wed Mar 31, 2010 12:48 am
Posts: 26417
Location: Tombstone Territory
jmattis wrote:
I've had constant problems with Fender web pages since the latest ('gravely disappointing and totally disasterous' is how I've described it) update. Front page (the age old bookmark, http://www.fender.com) tries to redirect to shop.fender.com, and eventually the browser admits that the page is unreachable - a couple of times I've had the "too many redirects" announcement.
Same happens if I try via the PRODUCTS-button on upper left this page, or via some tech-talk etc. bookmarks.

The problem goes away for a while if I close all browser windows and then run the network troubleshooter.

Emailed consumerrelations some weeks ago; they forwarded the message to the F-site web wizards; nothing has gotten better. I've no idea how wide spread this problem is - there probably are billiards&zilliards of prospective customers buying Gibsons with both hands 'cause they just couldn't reach Fender pages.

My best bet/advice is to try any other browser than the one you're using now. Or email consumerrelations@fender.com ; they can probably help with registering the guitar although not with the website problems.


+1!

I had the same issue when attempting to register my Custom Shop '60 Strat relic. Ultimately I contacted Rob Shwartz (who was still with Fender at the time) and he arranged to get my guitar into the system. Try contacting Fender via the consumer-relations e-mail address as jmattis suggests.

Arjay

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"Here's why reliability is job one: A great sounding amp that breaks down goes from being a favorite piece of gear to a useless piece of crap in less time than it takes to read this sentence." -- BRUCE ZINKY


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Post subject: Re: I cannot register my Fender Deluxe Roadhouse Strat
Posted: Fri Jan 13, 2017 8:54 am
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Joined: Fri Jan 02, 2015 6:57 am
Posts: 2238
Location: UK
You think you have it bad?

Because I live in the UK the site automatically routes me to the UK front end so a lot of the features just return dead ends or take you back to the UK front page. Mod Shop - not a chance and many of the special offer Fender emails just take you in a circle back to the front page so a complete waste of time for all concerned.

I have, by contorted means, manged to register guitars, but haven't yet found a way back to view my list of registered products.

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John

After all this time I should be better.


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