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Post subject: TM Deluxe Line Out ??? What's UP ??
Posted: Fri Jan 10, 2020 7:07 pm
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Love the Deluxe TM so far.....BUT, I can't get a signal out of the line-out......Looks pretty simple, and the manual tells me nothing of any substance......Is this a standard XLR Mic cable output? Seems like a slam dunk, but no signal regardless of what we tried........WHAT are we missing here??? Want line-out to snake, to mixer......but no go.


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Post subject: Re: TM Deluxe Line Out ??? What's UP ??
Posted: Sat Jan 11, 2020 6:42 pm
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There's a big difference between a line out and a mic out.


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Post subject: Re: TM Deluxe Line Out ??? What's UP ??
Posted: Sun Jan 12, 2020 6:24 am
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The output is XLR balanced, or low impedence.....That would be a standard "mic cable" for the connection..... In this instance, unless Fender stipulates a different cable or configuration for your line-IN to your system, it should work with NO "difference". As I said, the manual tells us nothing. Fender Support was contacted over 8 days ago, with no answer. SOMEONE must know if we're missing something here..........


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Post subject: Re: TM Deluxe Line Out ??? What's UP ??
Posted: Sun Jan 12, 2020 6:47 am
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It should be as simple as plugging in a mic cable. There is a volume dial on the back of the amp that controls the output signal. That needs to be turned up. The volume on the front of the amp also needs to be turned up. Hope that made sense.


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Post subject: Re: TM Deluxe Line Out ??? What's UP ??
Posted: Sun Jan 12, 2020 12:22 pm
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Of course that makes sense.....it's common sense......Those are the first things we tried.....Then we checked and double checked the cable....then the snake circuit.....Everything works, but NO signal from the line out.......... I have to wonder why Fender support hasn't responded......Does it usually take more than 8 days to get a response? I'm at wits end with it........We bought it BECAUSE it had the dedicated line out....................


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Post subject: Re: TM Deluxe Line Out ??? What's UP ??
Posted: Sun Jan 12, 2020 1:31 pm
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It shouldn’t take 8 days. Maybe try giving them a call. What you described is exactly what I have used in the past. Amp -> snake -> mixer board -> powered monitors. It should work. The only time I’ve had problems is when the line signal on the back of the amp, or trim on the mixer board was inadvertently turned down.


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Post subject: Re: TM Deluxe Line Out ??? What's UP ??
Posted: Sun Jan 12, 2020 5:01 pm
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One more question for the OP. With the line out, are you using the amp as a stage monitor, or muting the amp? If not using as a monitor, how are you muting the amp? I ask this because not all line outs work the same, and the Tonemaster’s line out is a bit funky, but makes perfect sense once understood.

Some amps line outs are pre tone stack. Others are post tone stacks. Some support both. The Fishman Loudbox series are good examples. The Tone Master adds a twist to these. The Tone Master is post tone stack that includes the volume on the front of the amp. The amp speaker is muted by the standby switch, and not the volume control on the front of the amp. This is different then some other amps like Fishman Loudbox Artist or Performer. The Fishman Loudbox Mini line out is post tone stack, but the speaker cannot be muted. This means, that with the Tonemaster, the soundman is going to be on the business end of any adjustments to volume on the front of the amp when using the line out. However, the changing right hand responsiveness of the amp at different volumes is included in the line out. That’s part of the magic of this amp.


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Post subject: Re: TM Deluxe Line Out ??? What's UP ??
Posted: Sun Jan 12, 2020 5:34 pm
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Makes absolutely no difference how we adjust the volumes....None....There is simply NO signal from the line out regardless of how we adjust it. If I understand it correctly, it should also have continuity of the line out signal whether in "on" or "standby" mode. But again, it makes no difference with this amp.


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Post subject: Re: TM Deluxe Line Out ??? What's UP ??
Posted: Sun Jan 12, 2020 5:54 pm
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You are correct. I have to ask the question even though it may be painfully obvious. The volume on the front of the amp is turned up? Not insulting anyone’s intelligence here, just trying to be thorough in the troubleshooting, and watch the Packers at the same time ;-) Also, others with less experience may find this thread in the future and appreciate the additional details. If the volume on the front of the amp is up, I’m out of options except maybe the IR switch being half way between settings.

Fender has really high quality, however it may be defective. Can you easily return the unit? If your in the Milwaukee area we could meet up, and you could try my amp in your setup. You will love the amp in the line out configuration once you get it working.


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Post subject: Re: TM Deluxe Line Out ??? What's UP ??
Posted: Sun Jan 12, 2020 6:31 pm
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Tonemaster stage muting is done using the stand-by switch, so the XLR/Line out will always be active, dependent upon the volume and level controls.

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Post subject: Re: TM Deluxe Line Out ??? What's UP ??
Posted: Sun Jan 12, 2020 7:45 pm
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Yes, the front volume is up.....but no signal to line out. It appears we may have gotten a bad amp. Anyone else had this problem?


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Post subject: Re: TM Deluxe Line Out ??? What's UP ??
Posted: Wed Jan 15, 2020 6:50 pm
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Well, Fender Customer Support got back to us after 10 days..... They say the dealer has to agree to take it back, OR it has to be sent to a repair center......Brand new amp.....ZERO hours, and bought less than 30 days ago. So far, the dealer is being cooperative about it, agreeing to take it back and send another (more are on back-order).....But I am NOT pleased that Fender wouldn't just replace it if the dealer didn't want it back. Fender states that it IS defective based on the information. Let me ask, would YOU want your brand new amp to have to go to a service center to be "repaired" if it had zero hours use??? I love the sound of the amp, and I own NOTHING but Fenders.....but I'm not impressed with the company right now.


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Post subject: Re: TM Deluxe Line Out ??? What's UP ??
Posted: Wed Jan 15, 2020 8:05 pm
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Methinks we may be learning more about the customer than we are about the service.


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Post subject: Re: TM Deluxe Line Out ??? What's UP ??
Posted: Thu Jan 16, 2020 6:25 am
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Yeah, God forbid we should express an opinion....as we all know, no one does that in these forums.


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Post subject: Re: TM Deluxe Line Out ??? What's UP ??
Posted: Thu Jan 16, 2020 8:58 am
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The 10 day delay for a reply is a valid complaint.

But exchange vs repair isn't. Fender's warranty has always just been a guarantee of repairing defective products. (With the exception of replacement at Fender's discretion if the cost of repairs would exceed the value of the product.)

When I was young, most retailers had "all sales are final" policies. No returns, no exchanges, and if it broke while you were taking it home from the store, you had to take it to a repair shop.

Many warranties still explicitly say you can't return defective goods to the place of purchase, that you have to go through the warranty repair process.

"Big box" stores like Walmart, Best Buy, and Guitar Center introduced the idea of liberal return/exchange policies. Many smaller retailers adopted similar policies to stay competitive. But that's entirely the retailers' prerogative.

The retailer may go above and beyond Fender's warranty and exchange your defective amp. But Fender only promises to fix your amp -- there's nothing in the warranty about giving you the option of replacement.


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