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Post subject: Re: wifi issue
Posted: Sun Jun 02, 2019 2:01 pm
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Aspiring Musician
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No, i mean the question about uploading presets. I see nothing about how to do that at the amp and in the manual it only shows ho to do it with a phone and the tone app. So i am under the assumption that without a phone i'm out of luck, correct?


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Post subject: Re: wifi issue
Posted: Sun Jun 02, 2019 2:32 pm
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Hobbyist
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Joined: Thu Sep 06, 2018 3:00 pm
Posts: 38
Oh, I see. I've not uploaded a preset before, but AFAIK it needs the app. I don't remember seeing an option on the amp to upload, and I still can't access the cloud presets to check (still getting "check internet" error, despite my amp showing as connected to my router, and restarting several times).

You say you don't have a "compatible phone" for the app. Does that mean you don't have a smart phone, or you do have a smart phone but (if Android) Fender won't let you install the app from the Play Store because they marked your phone as incompatible?

(My Android tablet was marked as unsupported and I couldn't update the app to work with v2, until I contacted Fender, and they marked it as supported, and asked me to try it out, and it worked.)


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Post subject: Re: wifi issue
Posted: Sun Jun 02, 2019 2:58 pm
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Aspiring Musician
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I only have a prepaid phone that's for emergencies and tone is not compatible with it.

Have you tried checking for updates just to be sure it's connecting even tho it looks to be? Mine was still saying check internet and i then shut it down and restarted with the data wheel pressed so it would check for updates. It told me there are no new ones as i knew it would but i only did this to make sure it was accessing the web. Then when i turned it back on it now allowed access to cloud presets and no more "check internet". Not sure why but maybe it just has to connect to the network that way first before cloud presets works for some reason.


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Post subject: Re: wifi issue
Posted: Sun Jun 02, 2019 3:16 pm
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Ha! You were right, that seems to have fixed it for me, too. Yeah, I can't see any way of uploading directly from the amp. (You can't even download presets uploaded by other users without the app, only the ones uploaded by Fender.)


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Post subject: Re: wifi issue
Posted: Sun Jun 02, 2019 3:52 pm
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Aspiring Musician
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Joined: Tue Feb 10, 2009 7:53 pm
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Ahhh, great ! I'm glad i could return the favor !


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Post subject: Re: wifi issue
Posted: Sun Jun 02, 2019 5:18 pm
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Professional Musician
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Joined: Thu Aug 07, 2014 3:25 pm
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The cloud site is probably an entirely different website than Fender tone.com
While you may have deleted your password, that doesn't necessarily mean "the cloud" got the message. Its likely the password there is permanently associated with that serial number amp. I wouldn't know how to address that...


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Post subject: Re: wifi issue
Posted: Mon Jun 03, 2019 5:40 am
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Professional Musician
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Joined: Fri Oct 06, 2017 6:46 pm
Posts: 1209
Location: ʞɹo⅄ ʍǝN
oczad wrote:
However, now i'm back at the original issue which is when i go to the "set up amp" page on the tone site, it says to enter the code it shows on my amp under the cloud presets page in the menu. When i go there it just says "check internet".

if this is caused by a password issue .... then "check Internet" is a poor error message.


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Post subject: Re: wifi issue
Posted: Mon Jun 03, 2019 6:52 am
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Aspiring Musician
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Joined: Tue Feb 10, 2009 7:53 pm
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I think it's just a general message meaning it isn't connecting and would probably be the same message no matter what is causing the amp to not be able to connect. There could be many reasons so instead of having a bunch of different messages for every possible reason, they just use that one which covers anything that might be keeping it from connecting. Pretty much like any computer does. They just use a general message that covers many possibilities and leave it to you to narrow it down to the exact reason. What i find poor is fenders lack of important info in their manuals, site, and troubleshooting aids. This incident is a example of that. Fender never even mentions this error message anywhere. Then the instruction on their site on setting up wifi shows the V1 version of the instructions that due to that pic showing the "done" button caused much of my confusion. Had they updated that pic AND mentioned using the save button I would have been far less confused and never even would have needed to post this here except for the original patch uploading issue. And even with that issue i would not have had to post had they mentioned preset uploading cannot be done via the amp, only the tone app.

So really it's fender's lack of proper support that was the cause of this entire fiasco.


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Post subject: Re: wifi issue
Posted: Mon Jun 03, 2019 8:06 am
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Professional Musician
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Joined: Fri Oct 06, 2017 6:46 pm
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Location: ʞɹo⅄ ʍǝN
oczad wrote:
There could be many reasons so instead of having a bunch of different messages for every possible reason, they just use that one which covers anything that might be keeping it from connecting. Pretty much like any computer does.

yeah I'm familiar. I shake my head when I get one of those on the PC too.

How about this. TEMPORARILY change the security settings on your Internet router to "Open" authentication. Turn off all the security. Re-connect the amp and try it again. Does it work now? Don't forget to put it back to WPA2 after the experiment.


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Post subject: Re: wifi issue
Posted: Mon Jun 03, 2019 9:00 am
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Aspiring Musician
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Joined: Tue Feb 10, 2009 7:53 pm
Posts: 972
I'm pretty clueless when it comes to stuff like that so i dunno. When it comes to routers and protocol and network addresses and all that, i'm completely out of the loop. I just do what i'm told and that's how fender should consider their customers and write their guides accordingly. You shouldn't need to be an I.T. guy to be able to use a guitar amp.


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Post subject: Re: wifi issue
Posted: Mon Jun 03, 2019 12:09 pm
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Professional Musician
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Location: ʞɹo⅄ ʍǝN
I'm not quick to jump to Fender's defense but ....

The one thing they can't count on is your network environment. If a K-12 school district were to buy 5 Mustang amps for their music department, I assure you it would be way more complicated to get these amps to connect and update. The steps to connect would be totally different. Same goes for my house where I have a hardware firewall. It will be different than your network because you most likely don't have that extra layer of network protection.

But, you are right on the money with that statement. You shouldn't need to be an I.T. guy to be able to use a guitar amp. Which leads me to the inevitable conclusion - the technology is there, but it's just not practical.


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Post subject: Re: wifi issue
Posted: Mon Jun 03, 2019 2:58 pm
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Aspiring Musician
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Joined: Tue Feb 10, 2009 7:53 pm
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I agree, and in fact i have said it many times....anything having to do with PC/internet/etc can never be standardized and the poor companies that sell devices like PC's or software or anything related are always going to have a lot of haters who wrongly slam them when theres just no way they can deal with everyone's unique situations. But what is irritating me is the issues i had are not rare, and in fact look at how scoopy in this thread had one of the same issues i had. Yet nothing about it anywhere in any of fender's manuals or online tutorials/troubleshooting. It's one thing to not be able to make a digital amp that will work perfectly for everyone, but then there are the things that u CAN do but don't. And thats where i have issues with the way fender has dealt with the GT issues. Look at the knob acceleration issue thats been talked about here a million times since it's debut, and still they haven;'t fixed it. There are some settings where it;s so bad like delay time, that it takes me as long as 30 seconds to change it to what i want, a tweak that should literally take 2 seconds.

So yes, i agree and cut them a break when it comes to the impossible task of making a product like this that will work the same and be troubleshot the same for all customers. Just ain't gonna happen, which is one reason i feel they made a big mistake making the amp bluetooth "capable". But they have dropped the ball in other areas where they could have done the right thing but didn't for whatever reason. I just know that the money i spent on this amp IMO should be returned to me for all i have been thru due to fender's lack of support in areas they WERE capable of dealing with.
In short, you can't design it so that i'll will work reliably for everyone the same due to it's dependence on digital firmware and software technology, but you CAN give far better support than they have when things do go wrong. Personally i think they are just sick of all the complaints and issues and have given up trying. probably best they move on and stick with guitars and tube amps where they do thier best work.guitars


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Post subject: Re: wifi issue
Posted: Tue Jun 04, 2019 6:46 am
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Professional Musician
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Joined: Fri Oct 06, 2017 6:46 pm
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Location: ʞɹo⅄ ʍǝN
yep you speak the truth. I miss the old-school approach where a company would release a product and then sell and support the hell out of that product. Sony Playstation 2 is a good example. It was a digital product that was designed to last. And it was backwards-compatible with original Playstation games. I called for support once. I didn't even have my receipt but they swapped my broken system for a good one. That's called "standing by your product".

It's funny how the whole bluetooth thing happened. When they released Mustang v1/v2, there was a PC app. And all the users were crying about needing to connect a USB cable and "why isn't it bluetooth". Fender ALMOST got it right. But nobody ever said, make it bluetooth instead.


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Post subject: Re: wifi issue
Posted: Tue Jun 04, 2019 7:21 am
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Aspiring Musician
Aspiring Musician

Joined: Tue Feb 10, 2009 7:53 pm
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IMO the huge following and rep of the old mustang line compared to the GT's dismal reception just goes to show what i have said all along.....the GT should have been designed to sound great with a proper speaker chosen FOR GUITAR tone and none of the wireless and BT stuff. They could save all that fluff for the 40 or another line and make the 100/200 real gigging amps like the MIII was. Just a proper speaker had made mine far more realistic sounding and feeling at stage volume. But it still isn't what it could have been. With the GT's much better modeling it has the potential to kill the katana and other modeling combos and erase the memory of the old mustang line from everyone's memory, but they just did it all wrong IMO. The old mustangs were fenders best selling amps. They may suggest the GT is but why then do i see no GT's at guitar center quite often? And here in L.A. i have 3 GC's within 30 minutes of me and they have plenty of katanas and others but few to no GT's I think some have literally stopped stocking them. Fender should take a long hard look at what the old line was so much more successful. I think the fact the old line had one update during it's run and the GT had about 10 or 15 speaks volumes about priorities.


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Post subject: Re: wifi issue
Posted: Tue Jun 04, 2019 9:47 am
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Professional Musician
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Joined: Fri Oct 06, 2017 6:46 pm
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Location: ʞɹo⅄ ʍǝN
It's been said before, but give us:

1. Better hardware (more robust input/output jacks)
2. Protective corners for higher watt models
3. Real guitar speakers for higher watt models
4. MIDI Footswitch!!!
5. PC app is a must
6. 2 inputs instead of 1
7. Ongoing support for hardware AND software/firmware
8. Bring back the Mustang Floor

Call it: Fender Mustang Pro

Happy customers come back for more. Unhappy customers go check out the competition and maybe never come back.


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