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Post subject: New Coke. Pontiac Aztec. Fender Mustang GT.
Posted: Tue Aug 01, 2017 9:46 am
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Sorry to make my first post be something of a rant, but I'm just gobsmacked at the stupidity of Fender regarding the release of the Mustang GT. Why on earth would Fender release the Mustang GT and Tone App when the main selling point of the amp, bluetooth connectivity via smartphone, can't be used by android users?! I can't download presets; I can only access 3 pre-fx when trying to create new signal chains; If I enter the tuner mode on my phone, it doesn't show me the actual tuner, and I can't return to the amp setting either; and customer service is absolutely no help.

I paid $400 for a gimmick that Fender didn't field test before selling, and the only thing that customer service can tell me is that "hopefully" the bugs will be fixed soon. These aren't "bugs." "Bugs" are quirks....what Fender has done has put out a product that it knows CANNOT work as advertised for 1/2 of the consumer base.

Worse, given that the functionality is the same as the Mustang III V2, only using bluetooth vs USB, what they've done is charge consumers an extra $70 ($329 vs. $399) as an advance on the hopes that they will get it to work at some point in the future. However, given that there's no way to use the main technological features of the amp until it's fixed, we paid more money for less of an amp, and have to hope that they fix the problems before the return period to the store is up.

Stupid.


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Post subject: Re: New Coke. Pontiac Aztec. Fender Mustang GT.
Posted: Thu Aug 03, 2017 12:35 pm
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This topic's been touched on quite a bit here already, but: definitely keep an eye on firmware and app release notes. New version of the app was just released an hour ago, as a matter of fact:

https://tone-support.fender.com/hc/en-u ... ease-Notes

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Post subject: Re: New Coke. Pontiac Aztec. Fender Mustang GT.
Posted: Thu Aug 03, 2017 1:26 pm
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I realize it's been the subject of quite a bit of conversation, but clearly a significant number of those who bought this amp are not happy with the fact that it was knowingly sold with limited functionality and with little more than speculative assurances of future improvements. As has already been noted about today's update, it does nothing but serve to prepare for future updates, rather than fixing the problems.

It is unfortunate that the grief for the roll out of the amp is falling on folks like you and customer service reps who have clearly been groomed to repeat the same vapid information about future updates. Fender needs to apologise to it's customers for taking advantage of their brand loyalty. Instead, they are shielding themselves behind those who cannot fix what the bosses broke. It is corporate decision making driven by quarterly statemens rather than customer satisfaction.


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Post subject: Re: New Coke. Pontiac Aztec. Fender Mustang GT.
Posted: Thu Aug 03, 2017 1:58 pm
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jginalbany wrote:
As has already been noted about today's update, it does nothing but serve to prepare for future updates, rather than fixing the problems.


Both a firmware release AND app updates (both for iOS and Android) have been released within the past 24 hours. Naturally, from my seat over here on these forums I can't promise they'll address your specific issues, but ... still good to see that regular updates and enhancements are occurring, yes?

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Post subject: Re: New Coke. Pontiac Aztec. Fender Mustang GT.
Posted: Thu Aug 03, 2017 3:31 pm
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Errr... ummmmm No not really Brad.

All the update enabled was to fix the crap in the original update software !!

I'm sorry, but I bought a GT with high hopes, but it is totally unusable. As a jobbing musician there is no way I would take this out on any sort of gig without worrying about its' "foibles" . The presets were rubbish out of the box and can't be organized or saved properly, as for the "tuner" I really despair. The footswitch is some sort of random selectional functional device that bears no relevance to what you actually want to select, and the "so called" bluetooth connectivity is lamentable and easily bettered by the cheap chinese speaker that I keep in my bathroom. As for Android....need I say more.

Given that I bought a GT100 soon after it was released, I've got to say that it was returned pretty soon afterward as I was so dissapointed ! . And it looks like I was proved right as I couldn't afford to wait for "x" months for Fender to sort out this mess.

I'm just so glad I kept my Mustang iii, which is available for half the price of a new GT and it works !


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Post subject: Re: New Coke. Pontiac Aztec. Fender Mustang GT.
Posted: Thu Aug 03, 2017 8:16 pm
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So, you can't even put down your phone when playing your electric guitar! Why don't you just have Apple or Samsung wire it directly into your brain? I don't have a cell phone, and I find it real easy to adjust everything on the amp using the screen and top panel controls. It sounds better than any other modeling amp I've ever tried, and I love it. If you're so unhappy with it, instead of constantly complaining, sell it and buy something you like.


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Post subject: Re: New Coke. Pontiac Aztec. Fender Mustang GT.
Posted: Thu Aug 03, 2017 9:44 pm
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DougMen wrote:
So, you can't even put down your phone when playing your electric guitar! Why don't you just have Apple or Samsung wire it directly into your brain? I don't have a cell phone, and I find it real easy to adjust everything on the amp using the screen and top panel controls. It sounds better than any other modeling amp I've ever tried, and I love it. If you're so unhappy with it, instead of constantly complaining, sell it and buy something you like.


Kudos for having the balls to say that ! I feel exactly the same....no cell phone, not idea why the app is even necassary. Bluetooth.....isn't that what music players are for? The speaker they put in my GT100 was chosen as compromise between guitar tone and bluetooth music streaming. I just put a new speaker in it, a real guitar speaker and while the tone was good before it's far better and more guitar like now. In short, when did guitar amps become media entertainment centers? If thats what you want then great, but why buy a GT ? I said it before....fender's mistake wasn't releasing a unfinished product, it was releasing one that tried to be things it is not. A jack of all trades is never a master of any one of them. Should have been a guitar amp, period, like the Mustang V1/2. People expected that stuff to work and i agree with them, if you release it with that stuff it should work. But in the other hand why people buy a guitar amp for all those unnecessary gimmicks is beyond me. This amp could have been a killer modeler right from the beginning and no one would have complained about it not having those non guitar amp features. I never heard a soul complain about the V1/2 not having that stuff.


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Post subject: Re: New Coke. Pontiac Aztec. Fender Mustang GT.
Posted: Thu Aug 03, 2017 11:08 pm
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Tell us what you REALLY think, broker2304. Ha! Kidding aside: certainly not making light of your situation there, and I'm very sorry you had a disappointing experience. It's clear that the GT wasn't for you (I'm assuming that you no longer have yours), and that's a bummer.

The good news is that (and I know this is never the popular statement here, but I'm going to say it again, regardless) - the overwhelming majority of folks don't feel the same way. We have TONS of GT's out in the field at this point; the line is actually quite successful; and the amps consistently get far more positive commentary than negative.

Getting off topic a bit here, but: I'm admittedly biased on this one as to my own ear the GT is superior tonally to previous gen Mustangs (and I've owned - and still own - several different models). As a dyed-in-the-wool high-end tube amp snob, I used prev gen Mustang amps for casual at-home practice here and there but never would have considered one in a live perf or recording situation. My GT, however? I'm finding myself playing the thing all the freakin' time, and consistently have had absolutely no trouble quickly dialing in "my" sound.

To each his own, as they say.

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Post subject: Re: New Coke. Pontiac Aztec. Fender Mustang GT.
Posted: Fri Aug 04, 2017 2:39 am
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Perhaps I went off on a bit of an over the top rant there !

I was just really frustrated by my GT Brad. When I bought my iii(v2) it exceeded my expectations, not perfect (and I realise nothing is) but a really REALLY good piece of kit at a great price.

I expected the same when I got the GT but it was just........underwhelming really, and in a lot of respects, actually a backward step. The posters above belittle my feelings about the bluetooth and app but these were important features for ME, maybe not them, which is fair enough, but we all buy the same things sometimes but for different reasons and I felt I didn't get what I'd paid for. With the iii(v2) I felt that Fender had under promised but over delivered but with the GT it was the other way round so it had to go back I'm afraid.

I genuinely hope Fender get it sorted, but anyway, I've said my bit so I'll shut up now on the subject !


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Post subject: Re: New Coke. Pontiac Aztec. Fender Mustang GT.
Posted: Fri Aug 04, 2017 5:53 am
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DougMen wrote:
So, you can't even put down your phone when playing your electric guitar! Why don't you just have Apple or Samsung wire it directly into your brain? I don't have a cell phone, and


Clearly you're confused. I didn't choose to sell an unfinished product for a $70 premium. I didn't choose to have the amps technology rely on the use of my smartphone. I don't want to have to stare at my phone to adjust the amp's features any more than I want to stare at a 2" readout on the amp. If your suggestion is that I should be happy to have purchased a product that doesn't work as advertised and be content to simply wait and hope it gets fixed, then I'll defer to the wisdom of PT Barnum: "A sucker is born every minute."


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Post subject: Re: New Coke. Pontiac Aztec. Fender Mustang GT.
Posted: Fri Aug 04, 2017 10:53 am
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oczad wrote:
The speaker they put in my GT100 was chosen as compromise between guitar tone and bluetooth music streaming. I just put a new speaker in it, a real guitar speaker and while the tone was good before it's far better and more guitar like now.


You may have mentioned this in other posts and I just missed it, but what real guitar speaker did you put in your GT100?

And yes... I agree... they should stick to guitar amps being guitar amps first and foremost. If people want a bluetooth speaker they can buy a bluetooth speaker. Or if Fender thinks it is absolutely necessary to have a bluetooth speaker in there... put a second speaker in the cab that drives the bluetooth audio only! Don't compromise guitar tone by trying to make a guitar amp something it is not.


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Post subject: Re: New Coke. Pontiac Aztec. Fender Mustang GT.
Posted: Fri Aug 04, 2017 11:16 am
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brobar wrote:
Don't compromise guitar tone by trying to make a guitar amp something it is not.


I'm not sure if this is related to your point regarding the speaker, but the first thing I noticed when I got the GT was that it seemed much lighter than the III V2...sure enough, according to the specs, it's 14 lbs lighter.


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Post subject: Re: New Coke. Pontiac Aztec. Fender Mustang GT.
Posted: Fri Aug 04, 2017 12:10 pm
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I mentioned it at the tele forum, and in fact i just PM'd you there !

brobar wrote:
oczad wrote:
The speaker they put in my GT100 was chosen as compromise between guitar tone and bluetooth music streaming. I just put a new speaker in it, a real guitar speaker and while the tone was good before it's far better and more guitar like now.


You may have mentioned this in other posts and I just missed it, but what real guitar speaker did you put in your GT100?

And yes... I agree... they should stick to guitar amps being guitar amps first and foremost. If people want a bluetooth speaker they can buy a bluetooth speaker. Or if Fender thinks it is absolutely necessary to have a bluetooth speaker in there... put a second speaker in the cab that drives the bluetooth audio only! Don't compromise guitar tone by trying to make a guitar amp something it is not.


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Post subject: Re: New Coke. Pontiac Aztec. Fender Mustang GT.
Posted: Sun Aug 06, 2017 1:27 pm
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oczad wrote:
I mentioned it at the tele forum, and in fact i just PM'd you there !


Aahhh... I think I JUST now realized you and fender4life were one in the same. Forgive me. I'm a little slow sometimes. =)


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Post subject: Re: New Coke. Pontiac Aztec. Fender Mustang GT.
Posted: Wed Aug 09, 2017 1:37 am
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oczad wrote:
Bluetooth.....isn't that what music players are for? The speaker they put in my GT100 was chosen as compromise between guitar tone and bluetooth music streaming. I just put a new speaker in it, a real guitar speaker and while the tone was good before it's far better and more guitar like now. In short, when did guitar amps become media entertainment centers? If thats what you want then great, but why buy a GT ?


Well, I got the GT40 and it was advertised as practice amp. Having a playback without guitar on the phone and play it through the GT40 and practise guitar. Or just running my composer software with drums and bass and synth and try out guitar licks. So I am happy that there is a decent monitor sound from the GT40 and that I can stream audio. (My Roland Cube sounded awful with drums or synths going through).

For serious studio or live jobs I got other amps which are made for just that. About 15x of price tag, though.


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