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Post subject: Problems with connecting Android device to Tone app (GT40)
Posted: Wed Jun 28, 2017 11:46 pm
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I'm using Moto G4 Plus with Android 7.0 and cannot connect to the Tone app. I can bt-connect
to my amp; at least my phone shows that amp is connected but when I start Tone app and go
through the start pages and try to connect, the app does not find the amp.
I know that my connections are ok (wifi/bt) because everything works ok with my iPad Pro.
I have gone through the support pages and this is the one thing I don't understand:
"Android devices running 6.0 and higher require location permissions to be enabled when using bluetooth"
I have given location access to the app.
What am I possibly doing wrong or are there still some known Android-connection-issues?


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Post subject: Re: Problems with connecting Android device to Tone app (GT4
Posted: Thu Jun 29, 2017 11:18 pm
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Same here with my Odys Tablet Sense7 running Android 6.0.1. I also checked the location settings. The App works fine with my GT40 and my daughters Galaxy 6S (Android 7). So I cannot help but at least want to emphasize this show stopping bug.

How could we possible help the developers? Is there any debug log from our devices we could provide?


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Post subject: Re: Problems with connecting Android device to Tone app (GT4
Posted: Sun Jul 02, 2017 9:11 pm
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It's well known at this point in time that the Android version does not function. It's a shame that this still doesn't work but that's just the way it is.

I do believe that fender will make it right and fix the app eventually. But unfortunately at this time, it's not you, it's them.


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Post subject: Re: Problems with connecting Android device to Tone app (GT4
Posted: Sun Jul 02, 2017 11:25 pm
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jackspratski wrote:
It's well known at this point in time that the Android version does not function. It's a shame that this still doesn't work but that's just the way it is.

I do believe that fender will make it right and fix the app eventually. But unfortunately at this time, it's not you, it's them.


Latest update for Tone App yesterday: still no connection. But BlueTooth Streaming seems fine. Strange...


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Post subject: Re: Problems with connecting Android device to Tone app (GT4
Posted: Wed Jul 05, 2017 4:26 am
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Same here still, latest firmware and latest Tone app, still not connecting.
And same thing with my older 2014 Moto G with Android 6.0 - no connection with Tone app.


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Post subject: Re: Problems with connecting Android device to Tone app (GT4
Posted: Thu Jul 06, 2017 6:38 am
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A tip that has helped improved my Bluetooth connectivity under Android 6.

In the Personal section under Settings*, tap Location. Tap the menu (3 vertical dots at top right), tap scanning, turn OFF Bluetooth scanning.

(* To be clear, I'm referring to the Settings app for the device/Android.)

Once I did this, I was able to connect to my amp consistently, and the connection has been much more reliable.


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Post subject: Re: Problems with connecting Android device to Tone app (GT4
Posted: Thu Jul 06, 2017 10:15 pm
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This has no effect on my devices - no connection.

mminyard wrote:
A tip that has helped improved my Bluetooth connectivity under Android 6.

In the Personal section under Settings*, tap Location. Tap the menu (3 vertical dots at top right), tap scanning, turn OFF Bluetooth scanning.

(* To be clear, I'm referring to the Settings app for the device/Android.)

Once I did this, I was able to connect to my amp consistently, and the connection has been much more reliable.


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Post subject: Re: Problems with connecting Android device to Tone app (GT4
Posted: Fri Jul 07, 2017 6:00 am
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Sorry that didn't work for you.

Just as a check, have you tried turning off Bluetooth, then opening Tone, and trying to connect, allowing the Tone app to turn on your phone's Bluetooth?

I also have a Moto G4 running Android 6.0.1. Prior to the most recent firmware update and Tone update, I couldn't get it connect at all. After those updates, I noticed it was trying to connect but failing due to conflicts (?). When I turned off scanning and then also started allowing Tone to turn on Bluetooth, I was able to connect.


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Post subject: Re: Problems with connecting Android device to Tone app (GT4
Posted: Fri Jul 07, 2017 7:00 am
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try facing true north while wearing an aluminum foil hat. Burn some sage and cast out any negative entities. Then try connecting again. If that doesn't work, try lowering your expectations.

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Post subject: Re: Problems with connecting Android device to Tone app (GT4
Posted: Fri Jul 07, 2017 12:30 pm
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strings10927 wrote:
try facing true north while wearing an aluminum foil hat. Burn some sage and cast out any negative entities. Then try connecting again. If that doesn't work, try lowering your expectations.

Or one could try using a lightening rod along with all of the aforementioned.

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Post subject: Re: Problems with connecting Android device to Tone app (GT4
Posted: Sat Jul 08, 2017 9:28 am
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I just bought the GT40 and tried to connect my android phone first via the tone app. The tone app could not find the amp. I did manage to connect my phone via Bluetooth outside of the tone app and associated the passcode which appeared on the amp and phone at the same time. I streamed some music from my phone to the amp so I know it connects. I then open the tone app and it still won't find the amp even though I am actually connected to the amp on my phone? This is crazy!!!!
I tried to connect my android TV to the amp and it finds the amp but will not connect. I hope they can somehow fix the Bluetooth problem with android as the tone app on iOS found the amp in a split second and connected without the need for any passkey.
Come on Fender , fix your android code on the amp. I want to jam along while watching the Foo Fighters at Glastonbury on my television.


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Post subject: Re: Problems with connecting Android device to Tone app (GT4
Posted: Sun Jul 09, 2017 4:52 pm
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I have the same problem with LG G4...Fender Mustang GT 40 does not have Tone connectivity on my device. I had a Marshall CODE and it worked first time.
Is there an outlook from Fender as to when this problem reported by many will be fixed.
I have been waiting since May 4th and now my return option at Guitar Center has expired.
Please help.


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Post subject: Re: Problems with connecting Android device to Tone app (GT4
Posted: Sun Jul 09, 2017 8:14 pm
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Tone doesn't work with my LG G4. Is something being done? I have out waited my GC return window. This is very frustrating. Please help. I don't know what a lightning rod is but am willing to try one if it works, do they sell them at stew mac?


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Post subject: Re: Problems with connecting Android device to Tone app (GT4
Posted: Mon Jul 10, 2017 12:15 pm
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Where can I order a lightening rod. My Tone connection isn't working either. Whens the next firmware update coming and is it going to do something about the connectivity problem?

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Post subject: Re: Problems with connecting Android device to Tone app (GT4
Posted: Mon Jul 10, 2017 11:25 pm
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Leevc5 wrote:
My Tone connection isn't working either. Whens the next firmware update coming and is it going to do something about the connectivity problem?


+1


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