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Post subject: Update- Musician's Friend took it back...no problem..
Posted: Wed May 31, 2017 1:52 pm
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the original packaging which I threw out weeks ago. So I'm stuck with this lemon, unless fender can make other arraignments.

NOTICE TO ALL POTENTIAL BUYERS_ DO NOT BUY THIS PRODUCT< IT DOESN"T WORK AS ADVERTISED>


Last edited by djwayne on Mon Jun 12, 2017 6:37 am, edited 1 time in total.

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Post subject: Re: Musician's Friend won't take it back without...
Posted: Wed May 31, 2017 1:59 pm
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Aspiring Musician
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Mine works but if yours doesn't just warranty it. It's simple enough.


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Post subject: Re: Musician's Friend won't take it back without...
Posted: Wed May 31, 2017 2:02 pm
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The Bluetooth keeps dropping out even with the iPod...it's defective software or product. Does not work as advertised. No Android which is advertised. They lied, pure and simple. I want my money back.


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Post subject: Re: Musician's Friend won't take it back without...
Posted: Wed May 31, 2017 2:37 pm
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Aspiring Musician
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It works, because there are as many who say it works for them as don't. But like gaming software it I'd bet my life against a buck fifty that a large portion of them that don't work are due to some configuration on the phone. Personally unless a software is made to work on a hardware device made by the company that created the software I'd never expect it to work on all devices. Same reason gaming software never works for anywhere near 100% of consumers. More like 90% if they're lucky, often closer to 50%. Thats been the nature of all software made to work on many devices of different manufacturers and configurations etc etc from day one. I bought the amp based on what the amp itself is, but even if i wanted the app I would never have bought it based on that because i know how software is. Especially with how buggy wireless is.

But if it bothers you that much why don't you simply call fender and tell them you want a refund because you need the app but the retailer wants the box and all that? All they can do is say no but if you are nice to them and make it known how unhappy you are they may help you out by working with you and the retailer. Worth a try. I've had them go above and beyond for me so they may well help you out. Just don't call them with an attitude because then it will surely not happen.


Last edited by oczad on Wed May 31, 2017 2:39 pm, edited 1 time in total.

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Post subject: Re: Musician's Friend won't take it back without...
Posted: Wed May 31, 2017 2:37 pm
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Joined: Thu Aug 02, 2007 5:13 pm
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Location: Taxachusetts
No trouble with mine!


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Post subject: Re: Musician's Friend won't take it back without...
Posted: Wed May 31, 2017 2:41 pm
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After all the time I put into this lemon, I think I should be allowed to have an attitude. If it worked with my ipod I'd be happy, but it keeps dropping out and won't reconnect. Face it, it's a dog, and they are dragging their feet fixing it.


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Post subject: Re: Musician's Friend won't take it back without...
Posted: Wed May 31, 2017 3:12 pm
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Aspiring Musician
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Regardless of whether or not you deserve to have an attitude, why would you call them with one knowing it's just going to assure you of a "no" answer? You have nothing to lose trying but i get the feeling you have no intention of trying. You just want to voice your anger. I get that, but at least lose the attitude and call them and you might just be glad you did.


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Post subject: Re: Musician's Friend won't take it back without...
Posted: Wed May 31, 2017 6:04 pm
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No I'm not gonna lose the attitude. I'm not the one that messed up. They should be re-calling these amps and fix them. Unless of course they want a faulty product out there. It's on them to make it right, not me. Sorry but I'm not going to go beg fender for my money back. I'll just bad mouth them until they fix it. It's their reputation on the line not mine. They put out a product that doesn't work as advertised and they should recall them. Oh so your amp works good ?? Try using an Android pad with it and you'll see. These amps should have never been released for sale.


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Post subject: Re: Musician's Friend won't take it back without...
Posted: Wed May 31, 2017 7:08 pm
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My sympathy with the problem you're having; however, anecdotally, it doesn't seem to be widespread on iOS devices. Both my 3-plus-year-old iPad Mini Retina and my less-than-two-year-old iPhone 6S connect via BT to the Tone app with no problems, at least once I was able to get the first out-of-the-box firmware update done (my WiFi travails are on a different thread here). I also sympathize with the plight of Android users who have had their amps for as much as a month and have had way less capabilities than advertised, and it would be nice if Fender did something to make up for that failure.

But to my ears, your issue sounds to me like a problem with your specific amp, not a systemic problem with the design / manufacturing. Fender owes you a fix under warranty, no question. But your not keeping track of your retailer's return policy is on you; for significant purchases, I always hang on to the original packaging until I am sure I'm keeping it.


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Post subject: Re: Musician's Friend won't take it back without...
Posted: Wed May 31, 2017 7:24 pm
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baloney...........I shouldn't have to return the item. They need to fix it. it shouldn't have been messed up in the first place. I'm not the bad guy here.


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Post subject: Re: Musician's Friend won't take it back without...
Posted: Wed May 31, 2017 9:32 pm
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djwayne wrote:
baloney...........I shouldn't have to return the item. They need to fix it. it shouldn't have been messed up in the first place. I'm not the bad guy here.


Agree - your particular amp seems to have a problem that at least some of us (such as J.LaGrassa and me) are not experiencing; it's under warranty; Fender needs to either fix it in a timely fashion or exchange your amp for one that works.

But nobody's calling you the bad guy here. Yes, it is a pain to get warranty work done. (The bridge pickup on my 6-month-old AmDlx Strat went out; took six weeks to get the replacement part, then nearly another week for the shop to get the job finished; it was all covered by warranty, but I was out the full use of the guitar for nearly two months, and four 80-mile round trips to the Fender-authorized shop - one for the initial diagnosis and drop off; one to pick the guitar up after the shop found out that the pickup was back ordered for up to 90 days and I decided that two-thirds of a pickup set was better than none for that length of time; one to take the guitar back to the shop after the pickup came in; and one more to pick up the repaired guitar. To put that in perspective, at government reimbursement rates, I was out about $150 on mileage during that time!). If there's a systemic HW design or manufacturing problem, Fender will have to do more at some point, but I think that it's working for enough people to make that unlikely. Time will tell, but in the meantime, what have you got to lose by starting a warranty claim with Fender?


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Post subject: Re: Musician's Friend won't take it back without...
Posted: Wed May 31, 2017 10:06 pm
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Aspiring Musician
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Did you uodate the amp's firmware to 1.1.2 ? Because not all the fixes were done to the app. The amp itself has had a number of fixes for a number of things and i believe some were for BT and wifi. If you didn't you really need to before you write it off as defective.

If you havent you need to be near a wifi connection that you have the password for if needed. then go to the menu button on the amp and scroll to wifi and.....well, it's in the manual in case you don't find it intuitive. Once setup you won't need to do that again, and to update firmware just start the amp while holding the data button down for 5 seconds and it will take about 5-8 minutes then ask you to restart the amp.


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Post subject: Re: Musician's Friend won't take it back without...
Posted: Wed May 31, 2017 10:14 pm
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djwayne, I must admit that I've not been able to follow the specific detail on what specific issue you're having. I can certainly tell you're having a frustrating experience and we feel bad about that. Certainly don't mean to add further burden, but ... if at all possible, would you mind dropping me a note to ForumAdmin@fender.com with a little more detail of the issue? What model? What firmware version? What Tone app version? What is the specific issue you're encountering? etc. I'll be happy to put you in more direct touch with folks on this end who can have a deeper look.

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Post subject: Re: Musician's Friend won't take it back without...
Posted: Thu Jun 01, 2017 12:54 am
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For those that want to know. I am using firmware version 1.1.2. I had no problem updating my firmware. I had the Fender Tone app for the iPod installed, deleted it and re-installed the latest version of it. The Tone Version I have is 1.0.3 for iOS. The problem I have is the Bluetooth keeps dropping out after only a few minutes of use. I'm using a brand new 6th generation iPod which was recommended to me by Fender. Then trying to re-connect it becomes impossible until my next session. It's aggravating having to go thru this set up process every time you want to use the amp. I don't believe it's a warranty issue, but a basic design issue. Another problem is when I go to select a preset, it'll change to a different preset on it's own. This has been reported by other people as well. Now as far as the Android version of the Tone app, last time I checked it would not install on my 8" Android tablet, but would install on my 11.5 tablet, however would not work to control the amp. I've spent many many hours trying to get this to work, because I sincerely want it to work as advertised. However it's been extremely frustrating to get it all set up and have the Bluetooth connection drop out for no apparent reason. My tablets are within 5 feet of the amp and distance should not be a problem. I have other Bluetooth devices shut off. But yet this still keeps happening. I have yet to get the Bluetooth to stream music into my amp for any length of time. Just when I think I've got it, it drops out again. It's a very weak connection at best. And no I'm not going to tie it up in the warranty return for weeks, I am not going to pay shipping for a return. This is a design flaw and the amp needs to be re-called at the company's expense. I shouldn't have to pay for shipping for a defective design. I would be happy to exchange it for an upgraded version at my local Fender dealer. But will not pay for shipping it back to Musician's Friend at my expense. Quit trying to put the blame on me. This is a design flaw within the amp and Tone software. It simply is unstable and not ready for sale to the marketplace. There is no way that I could recommend this product to another person after the experiences I've had with it.

If the Tone software has been upgraded since I last used it, well I haven't been notified of that.


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Post subject: Re: Musician's Friend won't take it back without...
Posted: Thu Jun 01, 2017 5:33 am
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The Android version is rated at 1.6 stars and the ios has 2 stars so let's just keep on pretending that there's nothing wrong with the app that it's all on the user.


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