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Post subject: Hey Fender folks; I need a new treble knob for my SCX2
Posted: Tue Dec 04, 2012 4:24 pm
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Aspiring Musician
Aspiring Musician

Joined: Tue Nov 27, 2012 9:07 pm
Posts: 604
Got the Super Champ X2 amp yesterday and the Treble knob is broken (just the plastic knob, not the potentiometer nor pot shaft). Tried calling Musicians Friend they gave me the Fender Scottsdale number, After holding a little bit, I got through to a very good man, who is going to make sure Fender orders me one and sends it to me. The knob still works it is just loose and slides off the pot shaft very easily.

If it was up to Musicians Friend (if I could not get any help from Fender) I would have to send the whole amp back to MF for an exchange. Somehow the numbers on that don't add up (I am a construction estimator) and other than taking a knob off an exchanged amp, and waiting for a replacement from Fender they would rather ship it both ways for a $1 knob. I don't get it....... I guess it is a sales decision.

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If it sounds good it is good.
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Post subject: Re: Hey Fender folks; I need a new treble knob for my SCX2
Posted: Thu Dec 06, 2012 11:55 am
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Fender Staff
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Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Hi desertbluesman,

We will be happy to assist. It appears as if our Consumer Relations department has taken care of the issue you where seeing. Please keep us posted if you need further assistance. Thanks.

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Post subject: Re: Hey Fender folks; I need a new treble knob for my SCX2
Posted: Thu Dec 06, 2012 12:04 pm
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Aspiring Musician
Aspiring Musician

Joined: Tue Nov 27, 2012 9:07 pm
Posts: 604
So far so good Fender TSL, Once I got on the phone the man was very helpful.

I received the knob 2 days after my call, I was expecting a few weeks to a month before it came.

This is why pro's can rely on Fender to provide professional services/gear.

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dbm
If it sounds good it is good.
http://www.soundclick.com/bands/default ... tent=music


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