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Post subject: Noise Issue on (V2.0) Mustang V Head (V2.0)
Posted: Sat Mar 07, 2015 5:10 pm
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Hello fellow members! I've recently bought a Mustang V Head (V2.0) with a Mustang V 412 4x12 Cabinet (V1.0) for gigging and I have to say that im truly amazed by the tonal capability of the Mustang Series.

But after being super thrilled by this amp, I decided to rise the master volume past 3 to test my tones on gig volumes, and right after that I had an unpleasent surprise! With any preset, any amp model with and without effects, from every configuration posible I got a prominent and unpleasent noise, and hum. And the only way of getting rid of it was by turning the master volume knob down at 3 or lower, I even tried switching from a dimarzio cable, to a fender custom shop, to a fender performance series. I've also switched from an Epiphone Standard Dual Top Vintage Sunburst to a Jackson RR 1.5 to a Behringer Stratocaster, and tested them in my house and a friend's house with the same results. And yet today a friend of mine bought a used (V1.0) Mustang V Head and Cabinet, and he hasn't got any noise issue with his. Im completely shocked by this, and I did a search on the forum and on google and I couldn't find any answer nor fix to my problem! I'm out of ideas and I decided to share this issue on the forum seeking any guidance!

I really appreciate any help anyone can provide! Thanks!


Last edited by Uthmx on Sun Mar 08, 2015 3:53 am, edited 1 time in total.

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Post subject: Re: Noise Issue on (V2.0) Mustang V Head (V2.0)
Posted: Sat Mar 07, 2015 5:48 pm
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Uthmx wrote:
fizz

Ok first of all, don't use that word, it's only going to cloud the issue. :lol:

A few questions:

1. Did you buy it new?
2. If it's not new, is it within warranty (5 years)?
3. What is your location (Country)?

In the meantime, if you have known-working patch cables and speaker cables, try swapping them out. Also, remove all pedals from the signal chain (nothing in the effects loop, and the guitar plugged straight into the front of the amp with a known-working patch cable). Try a different electrical outlet in a different room (or different place if possible).

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Post subject: Re: Noise Issue on (V2.0) Mustang V Head (V2.0)
Posted: Sun Mar 08, 2015 3:51 am
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strings10927 wrote:
Uthmx wrote:
fizz

Ok first of all, don't use that word, it's only going to cloud the issue. :lol:


Why is it? I took your advice and edited my post, although it really makes a hum or fi*z kind of noise. Thanks!

Hello and thanks for the replay!

RE:
1. Yeah! I bought them brand new from a local store.
2. The head and cabinet came with their boxes and warranties, 5 years.
3. My location is Mexico.

I've not used any pedals yet. What im using are: my guitars, head, cabinet, the two black and red 1/4 cables that came in the head's box (Using them to connect the head to the cabinet), four 1/4 cables one DiMarzio EP1700, two Fender Custom Shop, one Fender Performance Series (Swapping them to connect the guitar to the head) (The Fender Custom Shop ones are brand new, the four cables worked perfectly fine on a mixer at a friend's house), the power cord that came in the head's box, nothing else. My signal chain is guitar > head > cabinet. I've tried the main electrical outlet in my room and one in a friend's house, although I've not tried any electrical outlet in my house aside from the main one in my room. Later in the day I'll try a different electrical outlet in my house and post the result. Should I try a different cables to connect the head to the cabinet?

And again, Thank you so much for your attention and help!


Last edited by Uthmx on Sun Mar 08, 2015 4:01 am, edited 1 time in total.

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Post subject: Re: Noise Issue on (V2.0) Mustang V Head (V2.0)
Posted: Sun Mar 08, 2015 10:15 am
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I have chased noise issues on a few digital amps and learned the hard way to reset the factory presets BEFORE tearing into them. To Quote the Fender site,
The Fender® Mustang™ Series, Fender® Bronco™ 40 and Fender® Passport® mini amps feature a Preset Restore function that can be used to restore all Preset data back to factory settings. To access this feature, turn off the amp, then turn the amp back on while holding the Exit button. The amp will briefly light both the Save and Exit buttons. Once they are no longer lit, the restore is complete. Please be sure to back up any data (custom Presets) that you have created prior to performing this operation as all old data will be overwritten with the Restore. Presets can be backed up using the Fender FUSE™ editor and librarian software. In Fender FUSE, go to Main Menu/Utilities/Backup to perform a Preset Backup.

Good Luck


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Post subject: Re: Noise Issue on (V2.0) Mustang V Head (V2.0)
Posted: Sun Mar 08, 2015 7:07 pm
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TimsAudio wrote:
I have chased noise issues on a few digital amps and learned the hard way to reset the factory presets BEFORE tearing into them. To Quote the Fender site,
The Fender® Mustang™ Series, Fender® Bronco™ 40 and Fender® Passport® mini amps feature a Preset Restore function that can be used to restore all Preset data back to factory settings. To access this feature, turn off the amp, then turn the amp back on while holding the Exit button. The amp will briefly light both the Save and Exit buttons. Once they are no longer lit, the restore is complete. Please be sure to back up any data (custom Presets) that you have created prior to performing this operation as all old data will be overwritten with the Restore. Presets can be backed up using the Fender FUSE™ editor and librarian software. In Fender FUSE, go to Main Menu/Utilities/Backup to perform a Preset Backup.

Good Luck


Hello and thanks for the replay!

Today I tried two different electrical outlets in my house with the same results. Then I tried what TimsAudio suggested and I did a factory reset on the Mustang V Head with no change whatsoever. Here are some recordings of the feedback noise I got with four diferent presets after doing the factory reset.

CARE WITH HEADPHONES! The volume is quite loud!
Quote:


Im leaving right now with my (V2.0) Head to a friend's house who bought a (V1.0) Head and Cabinet who told me he hasn't got any noise issues with his, to test mine with his cables and cabinet. I'll post any further results on this. Thanks!


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Post subject: Re: Noise Issue on (V2.0) Mustang V Head (V2.0)
Posted: Sun Mar 08, 2015 9:18 pm
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Well, that does sound like input hum. The noisy thumps could be a bad connection or solder joint
I take it that this is with nothing plugged in?
Do the higher gain settings give more hum?
If so, I would look closely at the input jack. Check the soldering. Tighten the jack nut.
The signal probably goes into the AtoD converter immediately after the input, so there's not much besides the jack to pick up the AC hum.
Has the jack seen any accidents that might have damaged it?

The only other thing I can think of is the Master control itself. Try pulling up lightly on the knob. The shaft should only have minimal end play, a few thousanths of an inch. If it pulls out more than the other controls, it may be damaged.


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Post subject: Re: Noise Issue on (V2.0) Mustang V Head (V2.0)
Posted: Mon Mar 09, 2015 1:33 am
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If the amp's new and under warranty, probably best not to tinker with it too much. Your suggestion to compare your amp to your friend's known-working setup is best. Substitute your head and cab separately into his rig (eg your head with his guitar, cables, mains power, cab, etc): as soon as the noise appears, you've found the culprit. Then straight back to the retailer for a replacement.


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Post subject: Re: Noise Issue on (V2.0) Mustang V Head (V2.0)
Posted: Mon Mar 09, 2015 2:06 am
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Hello and thanks everyone for being so helpful!

scott-uk wrote:
If the amp's new and under warranty, probably best not to tinker with it too much. Your suggestion to compare your amp to your friend's known-working setup is best. Substitute your head and cab separately into his rig (eg your head with his guitar, cables, mains power, cab, etc): as soon as the noise appears, you've found the culprit. Then straight back to the retailer for a replacement.


I've came back from my friend's house and I did exactly what scott-uk suggested. I did a substitution of my head with his, using all of his cables, guitar and cabinet and I found that mine was still getting feedback noise while his don't.

TimsAudio wrote:
Well, that does sound like input hum. The noisy thumps could be a bad connection or solder joint
I take it that this is with nothing plugged in?
Do the higher gain settings give more hum?
If so, I would look closely at the input jack. Check the soldering. Tighten the jack nut.
The signal probably goes into the AtoD converter immediately after the input, so there's not much besides the jack to pick up the AC hum.
Has the jack seen any accidents that might have damaged it?

The only other thing I can think of is the Master control itself. Try pulling up lightly on the knob. The shaft should only have minimal end play, a few thousanths of an inch. If it pulls out more than the other controls, it may be damaged.


I did those recordings with my guitar plugged in and my hand mutting the strings while slowly rising up the master volume knob, I also did a test with no cable plugged in on the input jack of the head, and then just the cable without my guitar and I had the same feedback noise through every step.
Higher gain settings give more hum, while lower gain settings give a kind of fi*z. Not a single part of the head and cabinet had any damage nor accidents.

I'm sorry if this is a dumb question, but do I go to my local store for the warranty or do I need to contact fender's customer service?


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Post subject: Re: Noise Issue on (V2.0) Mustang V Head (V2.0)
Posted: Mon Mar 09, 2015 2:45 am
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Quote:
do I go to my local store for the warranty or do I need to contact fender's customer service?

That will depend on the laws in your country, Fender's policy in your country, the policy of the store you bought it from, whether that store is in fact already a Fender service centre (rather than just a box-shifting retailer), etc.

I would suggest first go back to the store (or phone them), explain the situation, and see what they suggest. If it's a reputable store, and the brand-new amp you just bought from them is faulty out-of-the-box, then you should be able to press them simply to exchange it. That's probably the simplest route.

If they won't or can't, they should be able to point you in the right direction for Fender support. If they don't, then phone or email Fender support in USA (they post frequently in this forum and put their contact details in their signature; look for any post by author "Fender TSL"). From my experience and other reports I've seen in this forum, they're pretty good at helping people out worldwide.

Finally, sorry to hear your amp is faulty, that's a shame, spoils the fun of the new toy. I hope one of the above routes gets you a shiny replacement working amp quickly.


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Post subject: Re: Noise Issue on (V2.0) Mustang V Head (V2.0)
Posted: Mon Mar 09, 2015 6:23 pm
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scott-uk wrote:
Quote:
do I go to my local store for the warranty or do I need to contact fender's customer service?

That will depend on the laws in your country, Fender's policy in your country, the policy of the store you bought it from, whether that store is in fact already a Fender service centre (rather than just a box-shifting retailer), etc.

I would suggest first go back to the store (or phone them), explain the situation, and see what they suggest. If it's a reputable store, and the brand-new amp you just bought from them is faulty out-of-the-box, then you should be able to press them simply to exchange it. That's probably the simplest route.

If they won't or can't, they should be able to point you in the right direction for Fender support. If they don't, then phone or email Fender support in USA (they post frequently in this forum and put their contact details in their signature; look for any post by author "Fender TSL"). From my experience and other reports I've seen in this forum, they're pretty good at helping people out worldwide.

Finally, sorry to hear your amp is faulty, that's a shame, spoils the fun of the new toy. I hope one of the above routes gets you a shiny replacement working amp quickly.


Hello!

I went to my local store with the head and I explained the situation and referred this post to them, they did a test with a little fender speaker and they did told me to come back tomorrow for a comparative test with another Fender Mustang (V2.0) V Head and Cabinet.

I have to say Im infinitely thankful on all of you guys for your awesome help and support! you're making this experience less unpleasant! Thank you all so much!


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Post subject: Re: Noise Issue on (V2.0) Mustang V Head (V2.0)
Posted: Sun Jan 03, 2016 10:05 pm
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Uthmx, what was the final verdict? I just got the v v2 and I get that same thing but I've been under the presumption it is the specific presets. Funny they selected those as the first two if so.

Thanks!


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Post subject: Re: Noise Issue on (V2.0) Mustang V Head (V2.0)
Posted: Mon Jan 04, 2016 11:34 pm
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First go into the advanced amp settings and turn the Noise Gate to Max. See if that helps. They do have a lot of those left open for the presets, which will leave feedback coming through. I often use High or Max, depending on how much I want to be hearing the fretboard and string contact.

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Post subject: Re: Noise Issue on (V2.0) Mustang V Head (V2.0)
Posted: Tue Jan 05, 2016 7:40 am
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you guys do realize the last time the OP posted an update was almost a year ago right?


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Post subject: Re: Noise Issue on (V2.0) Mustang V Head (V2.0)
Posted: Tue Jan 05, 2016 12:43 pm
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Obviously, questions still remain that aren't from the OP. Do you have a problem with people still helping others out on related issues?

MW, please let me know if the Noise Gate helps; I've noticed that my OD pedals tend to add the amount of noise that I need... ;)

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Post subject: Re: Noise Issue on (V2.0) Mustang V Head (V2.0)
Posted: Tue Jan 05, 2016 2:04 pm
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Do you have a problem with people still helping others out on related issues?

no, not at all.


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