It is currently Mon Mar 16, 2020 4:16 pm

All times are UTC - 7 hours



Post new topic Reply to topic  [ 17 posts ]  Go to page Previous  1, 2
Go to page Previous  1, 2
Author Message
Post subject: Re: FAO Fender: Three bugs in FUSE 2.7.1.48
Posted: Tue Nov 04, 2014 3:32 am
Offline
Professional Musician
Professional Musician

Joined: Sun Jun 17, 2012 11:37 am
Posts: 1315
Location: England
Hi Alan,

Quote:
I would like to check with you and scott-uk to confirm that you both tired an uninstall with a removal of the Fender folder in Program Files (x86). This is a step that should not be necessary in most instances, but may be needed on occasion.

...

Scott, perhaps you can email some specific reproduction steps in regard to how you experienced the issue on your PC. Then we will be happy to follow the steps and try to reproduce the exact behavior here on a 'like' PC.

I think the previous posts cover my situation, but I'll happily summarise here.

I have upgraded through a few versions of FUSE over the last two/three years. I'm afraid I can't remember the exact sequence of version numbers. For each upgrade, I have done a full un-install of the existing version, followed by a full install of the new version. At no point did I ever delete any Fender or Silverlight folders, because I wasn't aware that was a necessary step in the FUSE upgrade/re-install process (and it shouldn't need to be a manual step). As a result of that, I ended up in the situation in the first post in this topic, with FUSE 2.7.1.48 exhibiting some strange behaviours.

I note that Alan asked me to try a further uninstall/reinstall cycle, including deleting the folders. However, as it turns out I moved to a different PC for other reasons before having a chance to do that. I confirm that a completely fresh install of 2.7.1.48 doesn't exhibit the strange behaviour. I'm afraid I can't comment on whether deleting the folders as part of the upgrade process would have helped; whereas I would happily do that to help Fender and the forum community, I no longer have access to the previous system to try it.


Top
Profile
Fender Play Winter Sale 2020
Post subject: Re: FAO Fender: Three bugs in FUSE 2.7.1.48
Posted: Tue Nov 04, 2014 8:34 am
Offline
Fender Staff
User avatar

Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Hi scott-uk,

Thanks for your follow up post and detailed information. I appreciate you taking the time to further detail your experience and steps. And I agree that it should not normally be necessary to remove folders or try new User accounts, etc. however, with computers, as I'm sure you know, issues can occur that sometimes require additional or unusual steps to resolve.

Please let me know how things are going on your new PC, and if I may assist with anything there. Thanks for your continued participation Scott.

Best Regards,

Alan

_________________
Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


Top
Profile
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 17 posts ]  Go to page Previous  1, 2
Go to page Previous  1, 2

All times are UTC - 7 hours

Fender Play Winter Sale 2020

Who is online

Users browsing this forum: No registered users and 2 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to: