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Post subject: FAO Fender: Three bugs in FUSE 2.7.1.48
Posted: Tue Sep 16, 2014 4:09 pm
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Professional Musician
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Location: England
Hi Fender, sorry if this has been reported before, just noticed three issues with the current FUSE version (2.7.1.48), ranging from very irritating to trivial.

- On the EXP-1 settings screen, the heel and toe position percentage sliders are always zero when opening the settings screen, even if these aren't the values saved in the preset. If one then clicks 'OK' to close the screen, the preset is updated with zero values (ie the pedal does nothing and the preset will be permanently silent). One has to remember to re-input the desired values every time this screen is opened, which is a pain.

- On the EXP-1 settings screen (CTRL-E in FUSE), the two options for Pedal Default Mode appear as "Don't Pedal" and "From Preset" - according to the FUSE manual, the first of these should be "From Pedal" - it doesn't seem to affect the operation of the pedal, but is a bit confusing.

- On the Help - About screen, it incorrectly shows the FUSE version as 2.6 (I definitely have 2.7.1.48 installed, according to Windows Control Panel -> Programs and Features)


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Post subject: Re: FAO Fender: Three bugs in FUSE 2.7.1.48
Posted: Mon Sep 22, 2014 5:05 pm
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Joined: Fri Feb 08, 2013 7:58 am
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Location: Prato - Italy
Hi Scott,
it is disappointing that Fender has not yet replied to your bug reports.

In version 2.7.1.40 (that is the file i have stored in a folder last february) there are not any of those bugs.

What advantages or improvements did you find in more recent versions compared to the one i have on my pc installed? (and notebook)

Dimitri


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Post subject: Re: FAO Fender: Three bugs in FUSE 2.7.1.48
Posted: Wed Sep 24, 2014 3:28 pm
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Hi scott-uk,

Thanks for the post. And my apologies for the delay in replying. So, the EXP-1 issues you are encountering are likely due to the pedal not being calibrated. If you have already calibrated the pedal for the specific amp that you are connected to, and have not performed a firmware update since last calibrating the pedal, then we can certainly take a deeper look at what is going on. But please try running through a calibration, and see if the pedal is still causing the same issues.

In regard to Fender® FUSE™ incorrectly reporting the software version number, I am not aware of that occurring previously. Did you previously have version 2.6 installed? If so, you may want to try uninstalling Fender FUSE and re-installing. But before you re-install, make a copy of your Fender folder in Documents. And also, try deleting the Fender folder in Program Files (x86). Then run the re-install. Please let me know how things are looking. Thanks again.

The EXP-1 expression pedal calibration procedure is as follows:

-Press and hold UTIL while powering on, UTIL LED should light up for 1 second.
-Move the expression pedal between the desired heel and toe endpoints to set the range.
-Turn the encoder knob to the next Preset to complete the process.


Best Regards,

Alan

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Post subject: Re: FAO Fender: Three bugs in FUSE 2.7.1.48
Posted: Wed Sep 24, 2014 6:44 pm
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Joined: Wed Apr 11, 2012 7:37 am
Posts: 4099
Location: New York
I'm sure scott-uk has done the calibration already:
scott-uk wrote:
The EXP-1 expression pedal calibration procedure is as follows:

-Press and hold UTIL while powering on, UTIL LED should light up for 1 second.
-Move the expression pedal between the desired heel and toe endpoints to set the range.
-Turn the encoder knob to the next Preset to complete the process.
Posted: Thu Aug 08, 2013 5:48 pm

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Post subject: Re: FAO Fender: Three bugs in FUSE 2.7.1.48
Posted: Thu Sep 25, 2014 8:23 am
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Hi strings10927,

Thanks for your input. And yes, scott-uk is one of our finest Fender® Forum members, and that may well be the case. However, the behavior he is describing sounds very related to pedal calibration, based on my experience. As I had mentioned to him, if there is a different issue that is occurring, we will be happy to investigate and look into it.

Best Regards,

Alan

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Post subject: Re: FAO Fender: Three bugs in FUSE 2.7.1.48
Posted: Thu Sep 25, 2014 10:14 am
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Joined: Sun Jun 17, 2012 11:37 am
Posts: 1315
Location: England
Hi Alan,

Thanks for your replies.

Ref problem 1 (heel and toe positions in 'CTRL-E' screen in FUSE are always 0% regardless of what has been saved). Yes, I've done the pedal calibration (thanks strings10927 :)). I did it again today just in case. The problem remains. So doesn't seem to be a calibration issue. Note in particular the pedal does work (if I set the values I want in the CTRL-E screen and save it) - the values do get saved. It's just that next time I open the CTRL-E screen, the UI has the wrong values (not the actual pedal values - at this point the correct pedal values still work, regardless of what the UI says!), and will then save those wrong values if I 'OK' out of that screen rather than 'Cancel'ing.

Ref problem 2 (UI now says "Don't Pedal" rather than "From Pedal" - the latter is what's in the documentation and what I'm sure previous FUSE versions said). You don't comment on that, so I guess that one is a bug? Or if it is a deliberate change in FUSE or amp behaviour, please advise.

Ref problem 3 ('Help About' says version 2.6 when I have 2.7.1.48 installed). Yes, I did (a long time ago) have 2.6 installed. I've had various versions of 2.7 since, culminating now in 2.7.1.48. For every installation, I've done a full de-install / fresh re-install. No upgrade installs. Thinking about it, all the 2.7 versions have claimed to be 2.6, so this isn't new with .1.48. I will try another de-/re-install when I have time, can't do it right now.

If you'd like to take this offline, if you want me to try any other diagnostics, etc, let me know.

Best,
Scott


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Post subject: Re: FAO Fender: Three bugs in FUSE 2.7.1.48
Posted: Thu Sep 25, 2014 3:37 pm
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Joined: Thu Jan 21, 2010 1:12 pm
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Hi Scott,

Thanks very much for your reply. Based on the detailed description you have posted, including the piece about the pedal selection behavior in the Expression Pedal settings window, I would still suggest that there are some Fender® FUSE™-related files that are out of sync with each other. I would recommend that you perform an uninstall/re-install of Fender FUSE as time permits. However, when you do this, be sure to delete the Silverlight OutOfBrowser folders (see link below). Also, be sure to delete the Fender folder from your Program Files (x86) folder.

I believe that you will find after a clean uninstall as described here and a re-install, FUSE will run better and will not display the incorrect information that you are seeing now. Please let me know how it goes.

Best Regards,

Alan

http://support.fender.com/TSL/TSL%20Sup ... Win_OS.pdf

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Post subject: Re: FAO Fender: Three bugs in FUSE 2.7.1.48
Posted: Wed Oct 08, 2014 2:55 am
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Joined: Sun Jun 17, 2012 11:37 am
Posts: 1315
Location: England
Alan,

To close this: a completely fresh install of FUSE 2.7.1.48, on a clean computer that has never had FUSE installed before, does not exhibit the problems listed above. The CTRL-E window seems now to work correctly.

So the cause seems to be a bug in FUSE's (un-)installer, as a full de-install and re-install of FUSE doesn't fix the problems. I hope this bug was in an older version's (un-)installer and has now been fixed so that further upgrades work properly. (It doesn't seem reasonable for the average user to have to manually delete files / folders as part of an upgrade de/re-install process).

A slight irritation is that "Help - About" still only shows the version as 2.7.1. If one wants to know the full, exact version (as there have been multiple releases of 2.7.1, so this matters), one has to find the .EXE and look at "Properties - Details" - not a great inconvenience (although some people wouldn't know to look there), but it would be nicer if "Help - About" included this essential info.


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Post subject: Re: FAO Fender: Three bugs in FUSE 2.7.1.48
Posted: Wed Oct 08, 2014 8:49 am
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Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Hi scott-uk,

Thanks for your detailed follow up here. I am happy to hear that you have Fender® FUSE™ working as expected on your PC. You should not have had to move to a completely different PC however. As I was saying in my previous post, in these cases, deleting the Fender folder from Program Files (x86) and a re-install as described should have resolved the issue. Regardless, I am glad that all is well now.

In regard to your other comment here, I understand your frustration. On Windows OS, you can go to Start/Control Panel/Programs to see the exact installed version of Fender FUSE. Please let me know if I can assist further. And thanks, as always for your participation in the Fender Forums.

Cheers,

Alan

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Post subject: Re: FAO Fender: Three bugs in FUSE 2.7.1.48
Posted: Mon Nov 03, 2014 7:54 am
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Joined: Fri Jan 28, 2011 8:55 am
Posts: 120
Location: Dublin, Ireland
Hi Alan and Scott-UK

I've had the same problems with Fuse 2.7.1.48 on XP.
After reading the Scott-UK posts, I think that the issue
is STILL that, a clean uninstall/reinstall on an existing Fuse PC
won't cure the bug. As Scott-UK said, the installation on a
PC that had NEVER had any version of Fuse installed was succesful.
It means that everyone needs another PC, to cure the problem - !!! .
Each time - !!! - Unless a clean uninstall tool comes along. !
I simply went back to Fuse 2.7.0. and the problem was no more.
Updates from here on in will have to be treated with caution.

Regards,

JimDub


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Post subject: Re: FAO Fender: Three bugs in FUSE 2.7.1.48
Posted: Mon Nov 03, 2014 9:03 am
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Hi JimDub,

Thanks for your feedback. So, to be clear, I would like to check with you and scott-uk to confirm that you both tired an uninstall with a removal of the Fender folder in Program Files (x86). This is a step that should not be necessary in most instances, but may be needed on occasion.

And JimDub, I also wanted to clarify that Windows XP no longer meets our minimum system specifications. With all that said, it is always our goal that our Fender® FUSE™ users be able to use the software without issues and hurdles to jump through to the best of our ability.

Scott, perhaps you can email some specific reproduction steps in regard to how you experienced the issue on your PC. Then we will be happy to follow the steps and try to reproduce the exact behavior here on a 'like' PC. Thanks very kindly to you both.

Best Regards,

Alan

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Post subject: Re: FAO Fender: Three bugs in FUSE 2.7.1.48
Posted: Mon Nov 03, 2014 12:39 pm
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Amateur
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Joined: Fri Jan 28, 2011 8:55 am
Posts: 120
Location: Dublin, Ireland
Hi Alan,

Fuse folders in \ProgramFiles were deleted and any other related to Fuse
in \Documents and Settings\AllUsers\Application Data, removed as per
the general "program removal routines" . Microsoft Silverlight was also
uninstalled as a re-installation of Fuse will ask for, and install the latest
Silverlight version.
So it appears 2.7.1.48 has got some " Uninstall Fuse "
issues - at least in my XP which you have pointed out is, not now, a Fuse
compatible Windows version.

Regds

JimDub


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Post subject: Re: FAO Fender: Three bugs in FUSE 2.7.1.48
Posted: Mon Nov 03, 2014 1:50 pm
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Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Hi JimDub,

Thanks very much for the post and additional information. Two additional steps that you may want to try would be to delete the Silverlight OutOfBrowser folders as part of the uninstall process. Also, if you are still not having luck and needing to work on XP, you might want to give an older build of Fender® FUSE™ a try. Please see the links below. And please let me know if I can assist further.

Best Regards,

Alan


http://support.fender.com/TSL/TSL%20Sup ... Win_OS.pdf

viewtopic.php?f=26&t=73607

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Post subject: Re: FAO Fender: Three bugs in FUSE 2.7.1.48
Posted: Mon Nov 03, 2014 2:02 pm
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Amateur
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Joined: Fri Jan 28, 2011 8:55 am
Posts: 120
Location: Dublin, Ireland
Hi Alan,

Thanks for the reply. I have already returned to Fuse 2.7.0.
and it works fine for my needs with the EXP1 - as it did before
Fuse 2.7.1.48 - without any side-effects.

Regards,
JimDub


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Post subject: Re: FAO Fender: Three bugs in FUSE 2.7.1.48
Posted: Mon Nov 03, 2014 3:12 pm
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Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Hi JimDub,

Thanks for the follow up post. And I am glad that version 2.7.0 is working for you. Please let us know if we can assist in any way from our end.

Best Regards,

Alan

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