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Post subject: Fender Fuse gets stuck "starting up"
Posted: Tue Jan 07, 2014 9:53 am
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I am working with Fender Fuse trying to do firmware updates to my amps (Mustang 1, Mustang 1 v2, and Mustang 2). My computer is an iMac running snow leopard 10.6.8. I have downloaded Fender Fuse from the Fender Website. When I launch Fender Fuse things go great for about 15 seconds. I have a normal start screen, all controls work, if I turn on the amp it recognizes it right away (problem persists whether I connect the amp or not). 15 seconds after starting, the screen goes to the transparent black, the light in the bottom left corner flashes green and red and says starting up. This never stops. I have uninstalled the program and reinstalled the program many times. Same Issues. Haven't seen anyone else with the exact same problem so I'm here for help!

Thanks ya'll


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Post subject: Re: Fender Fuse gets stuck "starting up"
Posted: Tue Jan 07, 2014 10:16 am
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Aspiring Musician
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Howdy, set IE as your default browser. That'll solve the issue. Ran into the same thing (running an alternative browser)... for whatever reason Fuse likes IE.
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Post subject: Re: Fender Fuse gets stuck "starting up"
Posted: Wed Jan 08, 2014 3:16 pm
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Dear dscott_rock,

Thanks for your inquiry. I'm sorry to hear you're having issues with Fender® FUSE™. Not sure if the IE suggestion worked but please find enclosed the link to the document used for troubleshooting.Please copy and paste link into your address bar Please review and Let us know if you need information.

http://support.fender.com/TSL/TSL%20Sup ... s_V3.2.pdf


Best Regards,

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Post subject: Re: Fender Fuse gets stuck "starting up"
Posted: Tue Jan 14, 2014 6:33 am
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Hi there,

the link above shows a "404 - Not Found" error, where can I find the file?

Best regards,
Norbert


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Post subject: Re: Fender Fuse gets stuck "starting up"
Posted: Tue Jan 14, 2014 7:10 am
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NorbertWitt wrote:
the link above shows a "404 - Not Found" error, where can I find the file?

It appears the file has been moved or renamed on the server, that link used to work - no longer does.

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Post subject: Re: Fender Fuse gets stuck "starting up"
Posted: Tue Jan 14, 2014 7:55 am
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Yes...mysteriously, the link has no file attached, you cannot browse there through the menus either...someone at TSL please launch a website maintenance ticket.

As for the original problem...

Your post begins with a plan to update the firmware on your Amps...have you also loaded the associated version of FUSE on your computer? Just asking...sometimes they are loaded as a bundle to the compuer than transferred to the Amp, othertimes you can do it in two steps. If the firmware is newer than the software, it may not work...though...you say this happens even without any of your amps connected?

Can you revert to an older version of FUSE software and firmware and recover the system and have it successfully connect to the amps and work normally?

(I know...a serious retreat...but sometimes the updates aren't needed unless you need a specific feature or bug fix.)


Cheers.

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Post subject: Re: Fender Fuse gets stuck "starting up"
Posted: Tue Jan 14, 2014 10:04 am
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Hi all,

the correct link seems to be this:
http://support.fender.com/TSL/TSL%20Support%20PDFs/Fender%20FUSE_troubleshooting%20steps_V3.2.pdf

Best regards,
Norbert


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