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Post subject: mustang floor switches don't work anymore!!
Posted: Wed Sep 11, 2013 1:25 pm
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Hobbyist
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Joined: Tue Nov 27, 2012 5:48 pm
Posts: 7
four days ago the switches of my mustang stopped to work. I don't know what happened. the only two that apparently work are the ones for banks changing but the rest not. can any tell me if have or had the same problem?? or can anyone tell me what to do?? is there any customer service telephone to call or any Technic service in fender to send my unit to be repaired?? by the other hand I own this unit not even a year so maybe it have some warranty active . I will appreciate any response. Thanks!!


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Post subject: Re: mustang floor switches don't work anymore!!
Posted: Wed Sep 11, 2013 3:08 pm
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Professional Musician
Professional Musician

Joined: Sun Jun 17, 2012 11:37 am
Posts: 1315
Location: England
Quote:
I own this unit not even a year so maybe it have some warranty active

Probably yes, depending on the consumer laws in the country where you bought it, the store's own policy, and Fender's warranty in your country. I'd suggest start by approaching the store where you bought it and Fender's customer service in your country and see what they suggest.

Quote:
is there any customer service telephone to call or any Technic service in fender to send my unit to be repaired?

Yes. Fender in USA have a helpline. They post the phone number in all their replies in this forum; search for any post by author "Fender TSL" and you'll find their number and email address. They're very helpful and should be able to put you in touch with a Fender Service Centre in your country, or suggest what you can do.


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Post subject: Re: mustang floor switches don't work anymore!!
Posted: Wed Sep 11, 2013 3:59 pm
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Aspiring Musician
Aspiring Musician

Joined: Tue Jul 17, 2012 5:43 pm
Posts: 532
Location: Here In Oregon
scott-uk wrote:
Quote:
Yes. Fender in USA have a helpline. They post the phone number in all their replies in this forum; search for any post by author "Fender TSL" and you'll find their number and email address. They're very helpful and should be able to put you in touch with a Fender Service Centre in your country, or suggest what you can do.


>>>They're very helpful

+1

Yes, Fender has excellent customer support and they have done me many favors over the years because I am such a darn good tenured *repeat* customer and I ain't talkin bout delay here boys and girls. :D

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http://www.fullspectrumonline.com


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Post subject: Re: mustang floor switches don't work anymore!!
Posted: Wed Sep 11, 2013 4:08 pm
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Hobbyist
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Joined: Sat Dec 08, 2012 4:03 pm
Posts: 31
Yes. Happened to me as well. My MF has been in shop 2x since last Dec 2012.

Try this:

1-Turn off the MF
2-Turn on the MF while holding the "Pedal" button down (left of Expression pedal). This runs a diagnostic. (You can turn off the MF anytime during the diagnostic.)

TSL will want the "info" from the Edit window.


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