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Post subject: I need some help with my Amp!?!
Posted: Mon Aug 19, 2013 1:59 am
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Joined: Fri Mar 18, 2011 2:51 pm
Posts: 3
Hey guys, so...
I downloaded the newest firmware for my Mustang 1 today and everything worked fine before I installed it. After I downloaded it I put my amp into Firmware Mode (Turning it off and then back on while holding the save button). After that I got a message in Fender Fuse and it said 'If the exit button is lit the installation was successful, if the Save button is lit it wasn't' something like that.. and the Exit button was lit.. so I turned the amp off to go back into the normal mode.. turned it back on and NOTHING. I'm still in Firmware mode and I can't get out. I've tried everything, turning the amp off and on holding the Exit button, doing the same while holding the Save button and even the Tap button.. nothing. Then I unplugged the amp.. still nothing.
What the heck should I do now? :(


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Post subject: Re: I need some help with my Amp!?!
Posted: Mon Aug 19, 2013 11:25 am
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Professional Musician
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Joined: Sun Jun 17, 2012 11:37 am
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Location: England
Quote:
turned it back on and NOTHING. I'm still in Firmware mode

What do you mean by "NOTHING" ? Is the amp silent if you try and play through it? Do any of the controls respond in the normal way? How do you know you're still in firmware mode, what lights are lit on the amp?

Quote:
What the heck should I do now?

Can you connect to the amp with FUSE? What does FUSE say about the status of the amp? If FUSE will talk to your amp, I'd suggest trying the firmware update again. What firmware version are you trying to install on the amp? Also, have you tried doing a "factory restore" on your amp? How to do this is described in your owners manual, I paste it here:

Turn the amplifier OFF. Press and hold the EXIT button while turning the amplifier ON. Continue holding the EXIT button until it is no longer illuminated.


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Post subject: Re: I need some help with my Amp!?!
Posted: Mon Aug 19, 2013 11:31 am
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scott-uk wrote:
Also, have you tried doing a "factory restore" on your amp? How to do this is described in your owners manual, I paste it here:

Turn the amplifier OFF. Press and hold the EXIT button while turning the amplifier ON. Continue holding the EXIT button until it is no longer illuminated.


Also note:

Please be sure to back up any data (custom Presets) that you have created prior to performing this operation as all old data will be overwritten with the Restore.

This would be the last resort, as you'd lose anything you don't already have backed up.

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Post subject: Re: I need some help with my Amp!?!
Posted: Mon Aug 19, 2013 1:19 pm
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Thanks for the fast respons to both of you :D

Well, when I turn the amp on the save button is blinking like crazy, and it doesn't matter what I'm pressing I get nothing, the save button keeps blinking, I tried the resetting.. didn't work, the save button keeps blinking and the exit button didn't lit up or blinked..
I connected the amp to my pc again, and Fuse just says that there's no amp connected. I get the correct preset on Fuse but that's it I can't do anything from there.


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Post subject: Re: I need some help with my Amp!?!
Posted: Mon Aug 19, 2013 1:22 pm
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Cheetah wrote:
I connected the amp to my pc again, and Fuse just says that there's no amp connected. I get the correct preset on Fuse but that's it I can't do anything from there.


I remember something like this before but I forget what the answer was.

Was the amp switched on before you connected it to the computer? If so, try switching the amp off, connect the USB cable and then turn it back on. Any different?

I'll dig for that previous thread...

EDIT:

Here is one thread with a similar problem:

viewtopic.php?f=27&t=84194&p=949273&hilit=blinking#p949273

Response from Fender regarding that issue:

Fender TSL wrote:
It sounds like your amp is stuck in "boot mode". If you are on a PC and Fender FUSE is unresponsive, We recommend accessing the Task Manager by clicking CTRL+ALT+DELETE, and check to see if yo have any Processes running with the title "FUSE" (FUSELauncher or FUSEServer) . If any of these processes are still running, you should select them and click end process. Now you should be able to launch Fender FUSE. We would recommend that you try to perform a firmware update (you might need to try this step more than once), to see if it will help solve the issue you are experiencing. If you are unsuccessful with these steps, we recommend that you temporarily downgrade to the previous version of Fender FUSE (please see link below) and try to update firmware from that build. Please let us know how it goes and if we can assist further.

Fender FUSE 2.6.1.45 Windows:
http://wpc.077D.edgecastcdn.net/00077D/ ... 6.1.45.exe


The other suggestion I see in a couple of different places is to install Fuse on a different computer and connect to the amp using that computer. Don't know if you've got another computer available to try that...

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Post subject: Re: I need some help with my Amp!?!
Posted: Mon Aug 19, 2013 1:47 pm
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Joined: Fri Mar 18, 2011 2:51 pm
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Yeah so stupid me... I googled 'Fender Mustang 1 firmware mode problem' instead of 'Fender Mustang 1 save button blinking' *face palm* yeah I just found that topic myself lol
So my amp works again, I updated my Fuse, it was on 2.7.0 and I needed 2.7.1. I installed it, turned the amp off, connected it to my pc, turned it back on and the update message popped up again, I installed it and it works perfectly fine again.

Thank you soooo much for the support :D


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Post subject: Re: I need some help with my Amp!?!
Posted: Tue Aug 20, 2013 7:06 am
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that's great! :D Now you can get back to the fun part, enjoy!

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Post subject: Re: I need some help with my Amp!?!
Posted: Tue Aug 20, 2013 4:07 pm
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Fender Staff
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Posts: 4396
Hi Cheetah,

It seems that you have gotten some great assistance from other forum members, thanks guys:) We are happy to hear that you are back up and running. Please let us know if we can assist further.

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