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Post subject: Fender® FUSE™ Troubleshooting Support Documents
Posted: Wed Jul 17, 2013 6:22 pm
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If you are using Fender® FUSE™ and are experiencing issues with installing or using the software, please see the troubleshooting support links listed below. These are typically the most common issues that Fender FUSE users encounter. If you go though the troubleshooting steps that are related to the issue you are experiencing and are not able to resolve the issue with this support information, please contact the Fender Technology Support Lab directly for additional assistance.

Best Regards,

Fender FUSE Loading Issues (software not launching/hanging) Windows & Mac OS X:
http://support.fender.com/TSL/TSL%20Sup ... Mac_V2.pdf

Fender FUSE "No Amplifier Connected" (no connection to Fender FUSE on Windows & Mac OS X)
http://support.fender.com/TSL/TSL%20Sup ... ng_Win.pdf (Win)

http://support.fender.com/TSL/TSL%20Sup ... ng_Mac.pdf (Mac)

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Post subject: Re: Fender® FUSE™ Troubleshooting Support Documents
Posted: Tue Jan 14, 2014 8:49 am
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Hi there,

the first link above shows a "404 - Not Found" error, where can I find the file?

Best regards,
Norbert


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Post subject: Re: Fender® FUSE™ Troubleshooting Support Documents
Posted: Tue Jan 14, 2014 9:07 am
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Hi NorbertWitt,

We apologize for this error. The link URL has been corrected. You should find it working as expected now. Please contact us if you encounter any additional issues.

Best Regards,

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Post subject: Re: Fender® FUSE™ Troubleshooting Support Documents
Posted: Tue Jan 14, 2014 10:01 am
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Hi Fender TSL,

thanks to your quick response, but the link above still doesn't work. Meanwhile I found a working link at this topic: Board index » Fender Guitar & Bass Amplifiers » Fender FUSE™ Software (2010 - Current) >> Fender® FUSE™ Troubleshooting Support Documents

There is somewhere one additional link to that file in this forum which is also incorrect, but I don't remember where.

For all other readers:

The correct link seems to be this:
http://support.fender.com/TSL/TSL%20Support%20PDFs/Fender%20FUSE_troubleshooting%20steps_V3.2.pdf

Best regards,
Norbert


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Post subject: Re: Fender® FUSE™ Troubleshooting Support Documents
Posted: Wed Mar 05, 2014 9:19 pm
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Hi, I've had this problem before with my mustang II v.2

I just picked up the Mustang Floor and started using Fuse, already installed, to do a firmware update on the Floor.

The process freezes leaving the Floor inoperable.

Its Windows 7 and Fuse 2.7.0

Look forward to your reply


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Post subject: Re: Fender® FUSE™ Troubleshooting Support Documents
Posted: Tue Aug 19, 2014 9:32 pm
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fender, are you guys aware of a glitch in the 57 twin model that causes a burst of what sounds like white noise every so often? I posted about this noise i was getting not realizing if it was due to a particular model, but someone replied saying his 57 twin model does it. Tonite i played thru a number of models and it happened again, on the 57 twin only. So i think theres a problem in the software for that model. Have you been aware of this, and if not can you look into it?


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Post subject: Re: Fender® FUSE™ Troubleshooting Support Documents
Posted: Wed Aug 20, 2014 8:41 am
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Hi oczad,

Thanks very kindly for reporting this. Can you please email us the specific steps that you go through when this issue can occur? I realize that it will likely not be a steps "1,2,3 = noise" type of scenario. But, if you can let us know the general use and any related details as to when it occurs for you, it would be helpful. Then we will check it our here and try to reproduce here.

Best Regards,

Alan

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Post subject: Re: Fender® FUSE™ Troubleshooting Support Documents
Posted: Wed Aug 20, 2014 12:53 pm
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Theres really nothing to say past what i described. Just when you play the 57 twin model every now and then you get a burst of white noise maybe 1 second long. There are no steps or anything to describe other than i usually use it with a stomp, the greenbox or OD.


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Post subject: Re: Fender® FUSE™ Troubleshooting Support Documents
Posted: Wed Aug 20, 2014 1:04 pm
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Thanks Alan,

I was the one that had replied to oczad’s thread regarding this. The issue happens at random. For me it was when using this patch which uses the Fuzz box along with the 57 Twin so perhaps the issue occurs when using the amp model with a stomp. I’d be playing a lead and random bursts of white noise would occur.

https://fuse.fender.com/mustangv2/prese ... -...again/

I changed it to the 65 Twin and the issue seemed to go away.

https://fuse.fender.com/mustangv2/prese ... ey-preset/

I’d certainly be curious to see what your team finds.

Also,

I’m using a Mustang II v.2 so this is not specific to the Mustang III.

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Post subject: Re: Fender® FUSE™ Troubleshooting Support Documents
Posted: Wed Aug 20, 2014 1:18 pm
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Hi captainc,

Thanks very kindly for the post and detailed information. We will definitely look at this in detail and work to reproduce it here.

Best Regards,

Alan

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Post subject: Re: Fender® FUSE™ Troubleshooting Support Documents
Posted: Wed Aug 20, 2014 4:02 pm
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Fender TSL wrote:
Hi captainc,

Thanks very kindly for the post and detailed information. We will definitely look at this in detail and work to reproduce it here.

Best Regards,

Alan


Happens to me too using the same 57 model.


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Post subject: Re: Fender® FUSE™ Troubleshooting Support Documents
Posted: Wed Aug 20, 2014 4:57 pm
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Hi Bruno12,

Thanks very much for the information. I will add a note with my information accordingly.

Best Regards,

Alan

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Post subject: Re: Fender® FUSE™ Troubleshooting Support Documents
Posted: Sun Aug 24, 2014 8:54 am
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Hi,
at this point i would suggest to Fender team first to check and fix that issue with the '57 Twin, and then also to take the chance to improve the Sag amount effect in some amp models (some of them are included in V.2, some other was also in V.1) i mentioned and reported in a topic of some month ago... in fact, as some of us already know, particularly in the British Watts model you are not able to use the Sag feature because you can't hear even a subtule difference in dynamics when you switch both from Match to Less and to More...(of course, after to have set the amp in the right condiction pushing the virtual power amp by Master volume at highest levels). Really it gives the impression of a dead or fictitious switch.
There are then some other models , as said in that topic, in which you experience that issue just partially , for example just the Less or viceversa just the More position depending on the amp model... and in these cases the behaviour could make a little more sense reflecting the real thing... even though even just a weaker effect compared to other amp models should always be possible in every model and both switch setting (Less ; More).

thanks in advance
Dimitri


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Post subject: Re: Fender® FUSE™ Troubleshooting Support Documents
Posted: Tue Aug 26, 2014 1:08 pm
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I believe it was in the manual i read thats normal. Some models the sag for whatever reason isn't supposed to do much of anything. So it's apparently not broken, just the way it is. No idea what fender's reason for that is.


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Post subject: Re: Fender® FUSE™ Troubleshooting Support Documents
Posted: Tue Sep 02, 2014 6:51 am
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Hi,
in what amp manual did you read that? it was about a real tube amp?

i can bring again the example of Guitar Rig 5 stand-alone software: you choose a model amp and the sag knob (range: 0.0 to 10.0) is set at a default value based on kind of tone/preset.
let's make the example of the High White model (HiWatt stack):
The sag effect will be more effective in a way, to say, if you choose the clean factory setting, from the default 0.49 going up gradually toward 5.0 (default for crunch) and even more if you go from 5 toward 10.0 ; but it will not produce audible changes in the dynamics it you go from there to 0.0 , because it is already near to the minimum , a very "Less" setting as you would say with the Mustang.
But in every amp model a kind of sag or on the contrary the expansion of dynamics is always possible... is for these reason that seemed to me quite strange that the British Watts on Mustang was the only with the Sag effect virtually defeated in both ways..


By the way... i also just experienced again the random noise on Fender Twin '57 model , that many of us already claimed...
i was running the preset of jedi2b about the clone of Dumble 100 overdrive, so there is the overdrive stomp model enabled.
The noise seemed to me similar to that you could hear one time from the old modem (dial-up connection) when you connected to the provider ... what i heard recently for two times in the same chord strumming , was not trebly like the white noise , it was darker like a brown noise or perhaps a pink noise.. those bursts noise are very close to what you hear in this Pink Floyd song http://youtu.be/WM9I_y72fGk?t=4m3sat the very end (about 4.03-4.05 )...
it seems a very pushed amp in feedback like Jimi Hendrix did...

Dimitri


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