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Post subject: Mustang 2 (v.1) Firmware Update Issue
Posted: Fri Jun 14, 2013 5:04 am
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Joined: Fri Jun 14, 2013 4:53 am
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Hi There,

I tried updating the firmware on my Mustang 2 (v.1) with Fender® FUSE™ Version 2.7.0 but each time the firmware update hung after 30 minutes.

I tried the bundled option as well as the manual update option using the latest Mustang1_1.10.upd firmware file.

I then followed the instructions @ viewtopic.php?f=27&t=84454 (Firmware Update Issue with Fender® FUSE™ Version 2.7.0) but the issue persisted.

I even performed a system restore on my Win 7 system to push it back to a clean state (pre-2.7.0 install) before installing FenderFUSE_FULL_2.6.1.45 recommended by viewtopic.php?f=27&t=84454.

My amp is now stuck in "firmware update" mode & is essentially useless. I've tried multiple power cycles (with the usb cable disconnected), performing a factory reset (exit button held down while powering on the amp), but cannot knock the amp out of "firmware update" mode.

Fuse states that after a failed firmware update that the amp "may become temporarily non-operational", but my amp has been out of action for a few days now.

See a screen capture of the dialog @ http://tinypic.com/r/2uy59j6/5

Does anybody know how to knock the amp out of "firmware update" mode? Any help would be greatly appreciated.


Thanks,

Tom


Last edited by tomfowler on Fri Jun 14, 2013 7:07 am, edited 1 time in total.

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Post subject: Re: Mustang 2 (v.1) Firmware Update Issue
Posted: Fri Jun 14, 2013 5:43 am
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Joined: Sun Jun 17, 2012 11:37 am
Posts: 1315
Location: England
Suggest you contact Fender directly, it sounds like you've already tried everything the forum could suggest. The Fender support people are usually very good at giving 1-1 help to sort out people's problems.


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Post subject: Re: Mustang 2 (v.1) Firmware Update Issue
Posted: Fri Jun 14, 2013 7:17 am
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scott-uk wrote:
Suggest you contact Fender directly, it sounds like you've already tried everything the forum could suggest. The Fender support people are usually very good at giving 1-1 help to sort out people's problems.



Thanks scott-uk. I did some digging around and finally came up with a solution. Please see below:

• My problem boiled down to the fact even though 2 of the USB 2.0 ports on my PC picked up my Mustang II V1 through the FUSE graphical interface, the firmware updater wasn’t seeing the amp.
• I could see this when using the standalone “Fender Firmware Updater” that is installed as part of FUSE’s Windows software installation.
• The “Fender Firmware Updater” can be found at C:\Program Files\Fender\Fender FUSE>FirmwareUpdater.exe
• For faulty USB 2.0 ports (by Fender’s standards) the FUSE gui will happily detect the amp and start a firmware update, which will then hang.
• The “Fender Firmware Updater” can detect these “faulty” ports and will report “No Amp Connected – please connect an Amplifier in Boot mode”
• So, for me it was a matter of connecting to different USB 2.0 ports on my machine until the “Fender Firmware Updater” detected my amp as “Mustang I/II”.
• From there I browsed to a firmware file that had been downloaded from the Fender site and updated the firmware
• I hope that this helps others who find themselves in similar pickles.

I've uploaded a quick .pdf document of what I ran through @ https://my.syncplicity.com/share/vdzwhl ... ware_issue


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Post subject: Re: Mustang 2 (v.1) Firmware Update Issue
Posted: Fri Jun 14, 2013 3:43 pm
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Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Hi tomfowler,

Thanks for posting this information. We will follow up with additional information next week, after we get a chance to review this. Please let us know if we can assist further.

_________________
Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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