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Post subject: Munstang ii v.2 crashed when connected to Fuse 2.7
Posted: Mon Apr 01, 2013 7:08 pm
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Hope someone can help me out here.

I did not see the post about the firmware update not working between my new Mustang II v.2 and the Fuse 2.7 software. So when I downloaded the software and connected the amp, it asked me to update, and it froze.

And it can't be unfrozen.

The amp now just blinks the save like red when on. a reset to factor presets doesn't work.

Fuse 2.7 will recognize the amp, and attempts to update the firmware, leading to another freeze.

The forum post said use fuse 2.6. I installed it, and it won't recognize the amp at all.

I am assuming the firmware is corrupted until it can successfully get new firmware installed.

I'm on a windows 7 machine. Heard it works when on a mac. Don't have a mac.


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Post subject: Re: Munstang ii v.2 crashed when connected to Fuse 2.7
Posted: Wed Apr 03, 2013 7:10 am
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Aspiring Musician
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Joined: Fri Oct 24, 2008 11:55 am
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From the note I read at the top of this forum, you won't be able to update your firmware until they fix FUSE 2.7. Previous versions don't work with your new amp. I'd contact Tech Support to see if they can get you working until then.

Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
480-596-7195


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Post subject: Re: Munstang ii v.2 crashed when connected to Fuse 2.7
Posted: Wed Apr 03, 2013 8:23 am
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thanks. I sent an email to TSL@fender.com for support. Is there a better place to send my request?


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Post subject: Re: Munstang ii v.2 crashed when connected to Fuse 2.7
Posted: Wed Apr 03, 2013 10:44 am
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Aspiring Musician
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Try calling them. It's faster, and worth the cost of a phone call.


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Post subject: Re: Munstang ii v.2 crashed when connected to Fuse 2.7
Posted: Wed Apr 03, 2013 4:31 pm
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Fender reached out to me by email, and sent me the beta of the next Fuse. I will post the results and share the link in case anyone else runs into the problem.

:twisted:


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Post subject: Re: Munstang ii v.2 crashed when connected to Fuse 2.7
Posted: Thu Apr 04, 2013 6:10 am
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Aspiring Musician
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Joined: Sun Jan 16, 2011 9:10 pm
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Did you try a factory reset with your mustang? If not then just hold down the exit button as you power up your amp. I had a problem with the newest firmware version being not compatible with my older version of fuse that is 2.3.0 and i had problems with my effects not working. I saved all my user presets to the media library in fuse before i did the factory reset and now everything works as it should.

I almost forgot to mention that i also had to go back to the earlier firmware version i had for my mustang I to get it back working good again.

Sorry,i just noticed now in your post that you did try the factory reset,when i did my reset i had my usb cable disconnected,maybe you had your usb cable connected to your computer while you were still stuck in the fuse update when you did the reset?

I would try the factory reset again without the usb cable connected to your mustang and see if that makes a difference?


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Post subject: Re: Munstang ii v.2 crashed when connected to Fuse 2.7
Posted: Thu Apr 04, 2013 10:03 am
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Yes the factory reset was a fail. I think fuse 2.7 started to udate the firmware but instead corrupted it.

Still in process with the fix Fender recommended.


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Post subject: Re: Munstang ii v.2 crashed when connected to Fuse 2.7
Posted: Mon Apr 08, 2013 12:41 pm
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Posts: 4396
Hi Mike Menkes,

We will be happy to assist. As we mentioned in our email correspondence, we ask that consumers not redistribute any pre-release versions of the Fender® FUSE™ software that are sent to you directly by email. As always, we will make an announcement for a new build of the Fender FUSE software on the Fender FUSE Community website as well as well as on the Fender Forum. If anyone reading this post is experiencing similar issues, we recommend that you contact us directly. Please contact us if you need further assistance.

Best Regards,

_________________
Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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Post subject: Re: Munstang ii v.2 crashed when connected to Fuse 2.7
Posted: Tue Apr 09, 2013 10:47 am
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No problem. happy to play guinea pig in the meantime...kind of.

:cry:


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Post subject: Re: Munstang ii v.2 crashed when connected to Fuse 2.7
Posted: Mon Apr 15, 2013 7:25 pm
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just letting you all know that the .30 beta version of fuse solved the problem

:mrgreen:


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