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Post subject: Mustang floor problems
Posted: Sun Sep 09, 2012 1:25 pm
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Hobbyist
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Joined: Fri Jun 15, 2007 11:27 am
Posts: 3
Just (yesterday) bought the Mustang floorboard. Nice looking and sounding but I had some problems already with it, i think it's the software. On the first day i used it, the board ididn't switch properly, the "bank down" knob didn't work, to bank down i had to press the 0 preset button so u can't use the 0 preset an also the 2 preset button didn't work. Turning it on/off didn't work, downgrade the firmware from 1.3 to 1.2 didn't work just waited and after about 15 minutes and lots of switching(don't know if that helped) it turns back to normal. This happened like 4 times, including with rehearsal. Contacted the re seller this evening to return it to fix it or give me another one. I hope this is a one time defect experience, it's not nice when this happens while i'm performing. Maybe someone had the same problem, otherwise this is a one of a kind problem.


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Post subject: Re: Mustang floor problems
Posted: Mon Sep 10, 2012 8:09 am
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Roadie
Roadie

Joined: Sun Mar 06, 2011 7:09 pm
Posts: 253
Location: PA, USA
Don't get it repaired. Just swap it out for a known good unit. You'll love it once you get a good one!

roy169 wrote:
Just (yesterday) bought the Mustang floorboard. Nice looking and sounding but I had some problems already with it, i think it's the software. On the first day i used it, the board ididn't switch properly, the "bank down" knob didn't work, to bank down i had to press the 0 preset button so u can't use the 0 preset an also the 2 preset button didn't work. Turning it on/off didn't work, downgrade the firmware from 1.3 to 1.2 didn't work just waited and after about 15 minutes and lots of switching(don't know if that helped) it turns back to normal. This happened like 4 times, including with rehearsal. Contacted the re seller this evening to return it to fix it or give me another one. I hope this is a one time defect experience, it's not nice when this happens while i'm performing. Maybe someone had the same problem, otherwise this is a one of a kind problem.

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Guitars: Fender A.D.E Strat - Schecter PT with Duncans - Martin OOOC16RGTE
PA Gear: Alesis MultiMix 10 Mixer - Carvin FX2 - EV ZLX12P Powered Speakers
Amps: Fender Mustang III v2 - Alto Kick 12
Effects: Line 6 M13


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Post subject: Re: Mustang floor problems
Posted: Mon Sep 10, 2012 5:30 pm
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Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Hi roy169,

It sounds like you may have gotten a defective unit. I would also recommend an exchange. Please let us know if we can assist further also. Thanks.

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Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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Post subject: Re: Mustang floor problems
Posted: Sat Sep 22, 2012 2:23 pm
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Joined: Fri Jun 15, 2007 11:27 am
Posts: 3
Got the new floorboard today, a bit late but it wasn't in stock, probably because everyone wants one :wink: . Played with it all day and it works and sounds like a charm.

Roy


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Post subject: Re: Mustang floor problems
Posted: Mon Sep 24, 2012 10:40 am
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Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Hi roy169,

That sounds great. We are happy to hear that you are enjoying the unit and that all is working as expected. Please let us know if we can assist further.

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Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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Post subject: Re: Mustang floor problems
Posted: Mon Apr 08, 2013 9:20 pm
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Hobbyist
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Joined: Mon Apr 08, 2013 9:17 pm
Posts: 3
I just purchased a mustang floor and when I opened and turned it on the LCD screen doesnt show any patches.I tried to switch on and off several times but still the problem remain as is. What would be the right way to do to fix this problem?Thanks


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Post subject: Re: Mustang floor problems
Posted: Tue Apr 09, 2013 1:43 am
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Professional Musician
Professional Musician

Joined: Sun Jun 17, 2012 11:37 am
Posts: 1315
Location: England
vinz, you've asked the same question in two topics. I've answered your other post here:
viewtopic.php?f=27&t=85017


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