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Post subject: HELP! THe CD that came with my Mustang I does not work!
Posted: Wed Aug 08, 2012 6:10 pm
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Joined: Wed Aug 08, 2012 5:10 pm
Posts: 4
Location: Nepean Ontario Canada
"An I/O error occurred while installing of file. This is normally caused by bad instillation media or a corrupt installation file"
Is the message I get when I try to download the Ableton Live 8.0.9 software on to my computer.

The Amplitube Fender LE will not load on to my computer either.

I contacted Fender. They sent me links to the actual sites for these 2 products but if I want to down load it I have to buy it!
I don't think I should have to pay for this software that came with my amp.


I do not find it very easy to find a way of getting in touch with Fender guys either!
You look under support and contact us and you get a phone number to call that makes you hold for minutes and minutes.
Why is there no direct email or phone number?

I replied back to the email address that sent me the links but I got no response. I don't even know if anybody has read my reply.
I am so frustrated.
Now do I know what to do next.
Do I return the whole amp in hopes that the next one will have a cd that works?

This amp on day one so far has exceeded what I expected from it. Way better than in the store where I first fell in like with it.
So it's so frustrating to bring it home and find out I cannot use it to it's full potential.
Tomorrow is my Birthday and I have to spend it dealing with this frustration...

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Post subject: Re: HELP! THe CD that came with my Mustang I does not work!
Posted: Wed Aug 08, 2012 6:58 pm
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Joined: Wed Aug 08, 2012 5:10 pm
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Location: Nepean Ontario Canada
My wife was just able to upload it onto her computer... So why can't it work on mine???

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Post subject: Re: HELP! THe CD that came with my Mustang I does not work!
Posted: Thu Aug 09, 2012 3:56 am
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Joined: Sun Jun 17, 2012 11:37 am
Posts: 1315
Location: England
The Fender staff that read this forum are very helpful so I'm sure one of them will reply to you suggesting a way forward. But to answer one of your questions:

Quote:
My wife was just able to upload it onto her computer... So why can't it work on mine???

Assuming that the CD/DVD drive on your computer can happily read every other disc you put in it, it sounds like the CD has a marginal problem. Every CD/DVD drive will have slightly different calibration and tolerances. If a particular disc has a problem, it's entirely possible that one drive will be able to read it but not others. This is quite a common occurence, usually with used discs that are scratched but can also happen with new discs. The other alternative of course is that the CD/DVD drive on your computer is faulty - perhaps not seriously, but enough that it has difficulty reading some discs.

If your wife's computer can read the disc, you could always use her computer to burn a new copy of the disc to use on your computer. Or just copy the files off the disc onto your wife's computer, then copy them to your computer (eg via network or USB stick etc), and run the installation programs from those files rather than the original disc.


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Post subject: Re: HELP! THe CD that came with my Mustang I does not work!
Posted: Thu Aug 09, 2012 5:34 am
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Joined: Wed Aug 08, 2012 5:10 pm
Posts: 4
Location: Nepean Ontario Canada
Scott-uk,
Thank you for your totally helpful suggestions! I will try that out. Thank you so much for taking the time to respond. I appreciate it. :D

I hope the staff do read my thread and respond to me my email should be easy for them to get a hold of I had to use it enough times to sign in here :)

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Fender Japanese Squier Stratocaster
Fender Hot Rod Deville
Fender Mustang I


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