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Post subject: Mustang III & FUSE Device Drivers setup
Posted: Tue Feb 28, 2012 8:36 pm
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Hello community!

I have the Mustang III since July ’11 and I love it. This Amp sounds great and perfectly fits my needs.

Unfortunately from the begin on the Amp wasn’t recognized by the computer and Fuse states “No Amplifier Connected”. I tried on various Windows computers, with different USB-cables and Fuse versions from 2.4.1 to 2.6.0 with the same negative result. There is absolutely no change in the Device Manager when I plug or unplug the Amp via USB to the computer.

But there is an exception to this: when I switch on the Amp to the firmware update mode and plug the Amp to the computer, it is recognized and a firmware update can be performed successfully. Current firmware version is 1.9.

I hope for a solution without the need to get my Mustang III serviced, cos I dunno if strange hands treat him like I do :wink:


Last edited by ruiafonso on Mon Mar 05, 2012 9:55 am, edited 1 time in total.

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Post subject: Re: Mustang III couldn't connect to Fuse
Posted: Tue Feb 28, 2012 10:28 pm
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Posts: 115
First off, not trying to be insulting here either, please don't take it that way.
Did you install the Fender ASIO Driver? IF not, do that first and foremost.
If that does not do the trick, download and install ASIO4ALL. That WILL
work...

If you have other issues, please post back and I will do my best to help you.
Tonight is the first time I have tried to us the USB recording out on my Mustang III.
It is working beautifully. I even tried disabling the Fender Cab sims and replacing
them with REDWIREZ and it is a total success recording... I am really diggin' the
Mustang amp so far....

I also, am NOT experiencing any fizz issues with mine either!

Gary


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Post subject: Re: Mustang III couldn't connect to Fuse
Posted: Wed Feb 29, 2012 11:49 am
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Hi Gary,

thank you for your kind reply. I appreciate any helpful hint :D

Well, in my attempt to get Mustang III connected I have also tried both ASIO drivers before. Now, after your advice, I did it once again. First I installed Fender’s ASIO 2.10F driver and uninstalled it again since it doesn’t solve my issue. Then I installed the latest stable version of ASIO4ALL 2.10 (http://www.asio4all.com) without the options 'ReWuschel' and 'Off-Line Settings' and the result remained the same :(
Any other suggestions?

BTW (and this just a question to get things clear), isn’t ASIO (Audio Streaming Input Output) a driver, that only comes to place for usb recording with additional software, like Ableton and AmpliTube, and sound is streamed to the soundcard? I think, my problem is that the computer doesn’t have the necessary software, e.g. drivers, (or it has, but it is not correct configured) to recognize the Mustang III as a proper usb device and therefore Fuse couldn’t see the Amp. Since I suppose the ASIO driver is not working at a deep layer as a usb driver, but one or more layers above, I believe, an ASIO driver is not needed to run Fuse correctly. – Don’t hesitate to correct me, if I’m wrong.

I've been around here for a while looking for a solution to my issue. There are similar problems, that have been solved with the help of the Fender Guys (phone support). The particular issue has been reported as solved, but unfortunately no one posted the solution.

Gary, what do you mean with “I even tried disabling the Fender Cab sims and replacing
them with REDWIREZ and it is a total success recording”? Are you talking about a mechanical or a software modification?

I am not experiencing any fizz issues with mine either and this is one of the reasons, why I don’t want to have my Mustang III serviced. :wink:

Rui


Last edited by ruiafonso on Fri Mar 02, 2012 8:27 am, edited 2 times in total.

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Post subject: Re: Mustang III couldn't connect to Fuse
Posted: Thu Mar 01, 2012 3:45 pm
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Posts: 4396
Hey Rui,

The ASIO driver won't help with Fender FUSE connectivity. What OS are you using on your computer?

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Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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Post subject: Re: Mustang III couldn't connect to Fuse
Posted: Thu Mar 01, 2012 5:15 pm
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Hey Loren,

I am using Windows XP sp3 (german version)

Found out that the Fender FUSE Device Drivers don't get installed.
Creating the directory \Fender FUSE Device Drivers manually brings the setup of Fender FUSE Device Drivers to seemingly run successfully and two files were created in the directory: Uninstall.exe and DriverInstallLog.txt.

Content of DriverInstallLog.txt (not very exciting):
Code:
In .onInit
Installing for PID:
In .onInit
Installing for PID:
In .onInit
Installing for PID:

But there is no WinUSB.dll and no WinUSB.sys installed on the system. (As should, according to http://support.microsoft.com/kb/971286/)
Running Uninstall.exe don’t delete any file.

Another thing I tried, was to extract the content of the setup file. I got the following structure:
Code:
$INSTDIR \
   G-DEC_3_Audio_HID\[...]
   G-DEC_3_Mass_Storage_HID\[...]
   Mustang_I_II\[...]
   Mustang_I_II_BOOT\[...]
   Mustang_III_IV_V\Mustang_III_IV_V.inf 3.059 byte
   Mustang_III_IV_V_BOOT\
      amd64\[...]
      ia64\[...]
      x86\
         WdfCoInstaller01009.dll 76.937 byte
         winusbcoinstaller2.dll 79.539 byte
         WUDFUpdate_01009.dll 83.128 byte
      MUSTANG_III_IV_V_BOOT.cat 168 byte
      MUSTANG_III_IV_V_BOOT.inf 3.041 byte
      README_MUSTANG_III_IV_V_BOOT.htm 1.678 byte
$PLUGINSDIR\
   InstallOptions.dll 14.848 byte
   ioSpecial.ini 211 byte
   modern-header.bmp 17.156 byte
   modern-wizard.bmp 103.048 byte
   registry.dll 16.384 byte
   System.dll 11.264 byte
file0025.bin 97.166 byte
file0026.bin 952 byte
script.bin 43.600 byte

I tried the installation with $INSTDIR\Mustang_III_IV_V_BOOT\MUSTANG_III_IV_V_BOOT.inf to no avail, as expected.

I think, it is an install/driver issue; my Mustang is just fine and shouldn’t need to be serviced :D


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Post subject: Re: Mustang III couldn't connect to Fuse
Posted: Fri Mar 02, 2012 10:54 am
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Try re-installing your chipset drivers (get them from Intel) - I am assuming your on an intel system...

If so make sure you execute the setup.exe with the switch -OVERALL. This will force an update of your Chipset drivers, INF and re-register all HW devices in the registry. Some devices will be re-detected

Make sure you have Fuse installed BEFORE you do this and the amp plugged into the computer...

No guarantee but 99% of the time this fixes devices which can not be recognized by the system - PCI, etc., including USB devices.


PS - the most likely issue is your registry is somewhat corrupt.. If you cant get the amp to communicate with another computer then your amp has some corruption in the communication areas of the firmware - I would force a firmware update even if you have done one already. (of course hopefully you ruled out a faulty cable as the first step - since ice a Mini USB to USB you can use any cable that is similar)




ruiafonso wrote:
Hey Loren,

I am using Windows XP sp3 (german version)

Found out that the Fender FUSE Device Drivers don't get installed.
Creating the directory \Fender FUSE Device Drivers manually brings the setup of Fender FUSE Device Drivers to seemingly run successfully and two files were created in the directory: Uninstall.exe and DriverInstallLog.txt.

Content of DriverInstallLog.txt (not very exciting):
Code:
In .onInit
Installing for PID:
In .onInit
Installing for PID:
In .onInit
Installing for PID:

But there is no WinUSB.dll and no WinUSB.sys installed on the system. (As should, according to http://support.microsoft.com/kb/971286/)
Running Uninstall.exe don’t delete any file.

Another thing I tried, was to extract the content of the setup file. I got the following structure:
Code:
$INSTDIR \
   G-DEC_3_Audio_HID\[...]
   G-DEC_3_Mass_Storage_HID\[...]
   Mustang_I_II\[...]
   Mustang_I_II_BOOT\[...]
   Mustang_III_IV_V\Mustang_III_IV_V.inf 3.059 byte
   Mustang_III_IV_V_BOOT\
      amd64\[...]
      ia64\[...]
      x86\
         WdfCoInstaller01009.dll 76.937 byte
         winusbcoinstaller2.dll 79.539 byte
         WUDFUpdate_01009.dll 83.128 byte
      MUSTANG_III_IV_V_BOOT.cat 168 byte
      MUSTANG_III_IV_V_BOOT.inf 3.041 byte
      README_MUSTANG_III_IV_V_BOOT.htm 1.678 byte
$PLUGINSDIR\
   InstallOptions.dll 14.848 byte
   ioSpecial.ini 211 byte
   modern-header.bmp 17.156 byte
   modern-wizard.bmp 103.048 byte
   registry.dll 16.384 byte
   System.dll 11.264 byte
file0025.bin 97.166 byte
file0026.bin 952 byte
script.bin 43.600 byte

I tried the installation with $INSTDIR\Mustang_III_IV_V_BOOT\MUSTANG_III_IV_V_BOOT.inf to no avail, as expected.

I think, it is an install/driver issue; my Mustang is just fine and shouldn’t need to be serviced :D


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Post subject: Re: Mustang III couldn't connect to Fuse
Posted: Fri Mar 02, 2012 5:17 pm
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Hi stanglx, hi Loren,

in my system is a VIA chipset with an AMD CPU. But I also tried to install FUSE on an Intel based system to no avail. Both systems were installed from scratch with Windows XP SP3 (x86, German) as I tried to install FUSE for the first time. It is now months ago, but I’m pretty sure that the chipset drivers are correct installed and re-installing them won’t solve the issue. I have absolutely not experienced any issues installing what kind of software, but FUSE. Neither I do with my registry.

The USB cable is OK, I’ve tried various. I think, with a faulty cable updating the firmware wouldn’t have succeeded.

I tried to isolate the issue (Installation of Fender Device Drivers) by monitoring the Install process with ‘Process Monitor’ from Sysinternals. But it is to tricky. Best would be to get more hints from the guys at Fender. They know best, what the different install scripts do.

Similar issues are reported here:
viewtopic.php?f=27&t=51792
viewtopic.php?f=26&t=66558
viewtopic.php?f=26&t=45718
viewtopic.php?f=26&t=66158


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Post subject: Re: Mustang III couldn't connect to Fuse
Posted: Sat Mar 03, 2012 11:21 am
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Joined: Sat Feb 25, 2012 6:38 am
Posts: 20
If you have not been able to install on 2 systems then its not the drivers (specifically)..

Its most likely
1. your cable - you ruled this out
2. your amp software OR hardware
3. The language - it is very possible that there is something going wrong with the installation from a German system. (have you tried from an English OS?) this is least likely though.
4. Your not telling us something


Lastly I have little doubt that the Via chipset implements USB properly under all conditions. Via is by far the worst chipset of all time. Go to a friends house or borrow a laptop that uses the Intel or AMD chipset. OR if your computer has a different USB controller onboard (Like NEC) use one of those ports. VIA is notorious to be incompatible with newer hardware... as VIA stopped developing chipsets in a wide scale many years ago...

One thing you may want to try is to hookup a powered USB 2.0 compliant HUB to your computer that is giving you issues and plug the AMP into that... Dont go directly into the computer - very very rarely this is the case but try it out. OR visa versa bypass the HUB if you are using it... I also suspect your drivers are now all messed up due to you installing - reinstalling.

You may want to uninstall - perform a registry clean AND a system files clean. I use CCLeaner very successfully to clean up temp files and orphan registry settings...

If all else fails... try a different amp.

GL


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Post subject: Re: Mustang III & FUSE Device Drivers setup
Posted: Mon Mar 05, 2012 10:02 am
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Thank you for pointing out all these possible reasons for failure, stanglx.

I’m familiar to ccleaner. This is the only program I use of this kind, since I don’t trust all those Windows ‘optimizers’, that in the opinion of the most experts and my own experience cause more trouble then they really solve anything.

To be honest, I’ve tried to install FUSE on three Systems. Last one was a Lenovo Laptop running Windows 7 64-bit, but since Lenovo don’t provide chipset drivers for Windows 7 64-bit for that Laptop, the USB stuff wasn’t running how it should. This may be the reason, why I didn’t get FUSE connectivity to my Mustang.

The computer I want to install FUSE to is not the newest, but it fits the requirements for installing and running FUSE. The VIA chipset is one of the latest for that CPU platform and I have installed the latest BIOS and chipset drivers. The system is absolutely stable and all applications run fluently. All the USB devices (Scanner, different pens and HDs up to 2TB, mouse, Bluetooth stick) I have connect to it were working absolutely trouble-free. Up till now there is no reason to believe, there is something faulty with that computer. Neither I’m facing issues with the installation and running of FUSE itself and Silverlight, as most of the users do, who have issues with FUSE.

Since other users have reported similar issues we should focus on the install process of the FUSE Device Drivers. They are essential for solving the connectivity issue. We must know where and why the installation fails. What does the install script looks for, what preconditions does the script need to complete successfully. Does the installation of FUSE itself runs prior to the installation of the device drivers and if so, which of the preconditions must be created by the installation of FUSE itself (files, directories)? I hope at least Fender can answer this to us. With that information I can check, if something is wrong with my computer.

Since the topic now focuses on the installation of the device drivers, I changed the topic title.


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Post subject: Re: Mustang III couldn't connect to Fuse
Posted: Mon Mar 05, 2012 10:10 am
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Posts: 4396
Hey Guys,

We've tested Fender FUSE successfully on German versions of XP and Win 7. If you've installed FUSE on two systems and neither one of them recognizes the amp, you may want to look at the possibility of a hardware problem on the amp.

_________________
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Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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Post subject: Re: Mustang III & FUSE Device Drivers setup
Posted: Mon Mar 05, 2012 3:18 pm
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Hey Loren,

none of the systems recognizes the amp, because on both systems the installation of the FUSE Device Drivers fails. The issue, I am facing, should be first simplified to that fact. Other users have reported similar issues.
Without installed FUSE Device Drivers no amp could be recognized.

Is it possible to get from you all the necessary setup files and information to install the drivers manually (without Nullsoft Installer)? This would be best for me.
Information how to track down the automatic installation process is the second choice.

I would be glad, if you could help

ruiafonso wrote:
Since other users have reported similar issues, we should focus on the install process of the FUSE Device Drivers. They are essential for solving the connectivity issue. We must know where and why the installation fails. What does the install script looks for, what preconditions does the script need to complete successfully. Does the installation of FUSE itself runs prior to the installation of the device drivers and if so, which of the preconditions must be created by the installation of FUSE itself (files, directories)? I hope at least Fender can answer this to us. With that information I can check, if something is wrong with my computer.


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Post subject: Re: Mustang III & FUSE Device Drivers setup
Posted: Wed Mar 07, 2012 2:30 pm
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Posts: 4396
Hey Rui,

I forwarded this thread to our lead software Dev. He thinks your problem is being caused by a corrupt driver installation.

He says you should definitely get rid of those old HID drivers by uninstalling FUSE. From there, make sure there are no traces of Mustang drivers left in Device Manager, reinstall FUSE, and the connect the Mustang without FUSE running.

Try that and let me know if it works.

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Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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Post subject: Re: Mustang III & FUSE Device Drivers setup
Posted: Thu Mar 15, 2012 6:54 am
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Hey Loren,

thank you very much for your efforts.
I am back again with no good results but an additional question.

In detail:
1. I automatically uninstalled FUSE. There were no files or directories left in Program Files directory. SilverLight was also uninstalled (This is OK, since SilverLight was installed with FUSE). Now I connected the Mustang to the computer:
a) Mustang in normal (e.g. for Playing) mode: absolute no system reaction (no change in Device Manager, no system sound, no HD activity)
b) Mustang in Firmware update mode: a new branch appeared in the Device Manager tree, see pic below.
Image

2. I installed FUSE 2.6.0 again. Then, without FUSE running, I tried both cases, a) and b), as mentioned above. The result was exactly the same, as above. The result didn’t change with FUSE running.

Additional Question
As I started FUSE for the first time after the very first installation of FUSE, I got to see this selection window:
Image
This window never reappeared again, even after uninstalling and reinstalling FUSE. What registry key or file do I have to change to let this window appear again?

Rui


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Post subject: Re: Mustang III & FUSE Device Drivers setup
Posted: Thu Mar 22, 2012 6:15 am
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Hey Loren,

did you find the time to work on a solution to my issue?

I don't want to brag, but since I'm an electrical (and information technology) engineer and pretty know what I'm talking about, I still stick on this:

ruiafonso wrote:
Since other users have reported similar issues we should focus on the install process of the FUSE Device Drivers. They are essential for solving the connectivity issue. We must know where and why the installation fails. What does the install script looks for, what preconditions does the script need to complete successfully. Does the installation of FUSE itself runs prior to the installation of the device drivers and if so, which of the preconditions must be created by the installation of FUSE itself (files, directories)? I hope at least Fender can answer this to us. With that information I can check, if something is wrong with my computer.


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Post subject: Re: Mustang III & FUSE Device Drivers setup
Posted: Thu Mar 22, 2012 2:29 pm
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Joined: Mon Mar 15, 2010 12:46 pm
Posts: 860
Hi ruiafonso,

Fender FUSE does not install device drivers. It is a plug and play device and uses Windows HID drivers. I would suggest sending us an email at the address below and we will be glad to offer more personalized assistance with the issue you are seeing. Please be sure to include your name and amp serial number as well. Thanks very much.

Best Regards,

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Alan Willey
Fender Technology Support Lab
TSL@Fender.com
480.596.7195


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