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Post subject: Fuse software does not start
Posted: Mon Oct 03, 2011 4:28 pm
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I downloaded 2.4 for windows today. It installed in about 5 seconds.
I kept getting a message saying if the amp was connected during installation,
turn the amp off then on. When I press the ok button, it says the installation
is complete. When I click om FenderFuse, I get a black screen and nothing else.
Please help.


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Post subject: Re: Fuse software does not start
Posted: Tue Oct 04, 2011 2:11 pm
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Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Hey ddufour,

The most common cause of the black screen is an outdated version of Internet Explorer. Lots of people use alternative browsers such as Firefox or Chrome so IE tends to not get updated. However, Fender FUSE needs IE in order to function. You should update to at least version 7 but I recommend installing IE8.

If you do have IE8 or later installed, try updating to the latest version of Microsoft Silverlight 4 runtime located here: http://www.silverlight.net/downloads. Be sure to uninstall the current version first. In some rare cases we've seen that correct the black screen problem as well.

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Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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Post subject: Re: Fuse software does not start
Posted: Tue Oct 04, 2011 2:46 pm
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:D Thanks Loren, it was the silverlight causing the problem.
Working now.
Dan


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