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Post subject: Re: Mustang III - Digital Aliasing (Strange Fizz Sound)
Posted: Sat Jul 02, 2011 11:36 pm
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bborzell wrote:
While this thread gets a lot of views, one of the less fortunate aspects of the thread that might influence Fender's decision on whether or when to weigh in is that there are relatively few posters who are carrying the thread along...

I have to respectfully disagree. Other sites are reporting this problem, four major sellers are starting to experience bad reviews, something that is a major factor in today's market for online sales, and many high traffic review sites are getting the same talk as on this very thread.

I am going to guess (hope) that fender will comment on this problem publicly by the end of next week or they will start a recall. Personally, if they don't as a customer, I will personally demand that they replace mine. I think that it is clear that this is not a "power issue on part of the consumer."

Anyways, if I could only use this amp for professional purposes! Which it could be used for! The possibilities! Beautiful sounding amp (minus that damn annoying noise!).


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Post subject: Re: Mustang III - Digital Aliasing (Strange Fizz Sound)
Posted: Sun Jul 03, 2011 12:07 am
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Well i for one, no longer believe in "they know about it and will come out with an official statement any time soon" kind of crap.


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Post subject: Re: Mustang III - Digital Aliasing (Strange Fizz Sound)
Posted: Sun Jul 03, 2011 6:05 am
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baerashbrewer wrote:
bborzell wrote:
While this thread gets a lot of views, one of the less fortunate aspects of the thread that might influence Fender's decision on whether or when to weigh in is that there are relatively few posters who are carrying the thread along...

I have to respectfully disagree. Other sites are reporting this problem, four major sellers are starting to experience bad reviews, something that is a major factor in today's market for online sales, and many high traffic review sites are getting the same talk as on this very thread.

I am going to guess (hope) that fender will comment on this problem publicly by the end of next week or they will start a recall. Personally, if they don't as a customer, I will personally demand that they replace mine. I think that it is clear that this is not a "power issue on part of the consumer."

Anyways, if I could only use this amp for professional purposes! Which it could be used for! The possibilities! Beautiful sounding amp (minus that damn annoying noise!).


My point is that Fender has options and one is as I have stated. The strategy of fixing the issue quietly and letting existing problems be handled by warranty claims has been utilized by manufacturers of electronic products for years, and for many, it is the option of choice.

As for reviews on web sites of the major sellers, I checked out Musician's Friend, Sweetwater and Guitar Center this morning and found only one mention of tail end distortion. Virtually every other response on all three vendor's sites sing high praises of the Mustang III. All but one of the downgraded reviews that existed over the past few weeks are no longer to be found.

My belief that Fender will affirmatively address the matter is beginning to waver as the passage of time is always helpful to corporations who are facing criticism. The disappearance of critical reviews from seller's sites is particularly troubling.

Manufacturers can and many have simply waited out consumers regarding product quality/performance issues and that strategy most often works with little lasting negative effect for the company. After time, the reality of sub par production fades as newer production runs make non musical artifacts a thing of the past.

The longer this drags out with silence from Fender, the more my confidence in a fair and reasonable solution degrades.

As much as I recently became a renewed Fender fan over their stepping up to the plate to handle a Tacoma warranty claim, Fender's silence on this issue, along with the disappearance of critical reviews on vendor sites is beginning to take the luster off of my Fender experience.


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Post subject: Re: Mustang III - Digital Aliasing (Strange Fizz Sound)
Posted: Sun Jul 03, 2011 8:25 am
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I wonder, has anyone PM'd Allan, Loren or Brad and directly asked them to please respond to this thread?

O.


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Post subject: Re: Mustang III - Digital Aliasing (Strange Fizz Sound)
Posted: Sun Jul 03, 2011 8:52 am
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Orcatraz wrote:
I wonder, has anyone PM'd Allan, Loren or Brad and directly asked them to please respond to this thread?

O.


I will right now, I feel that everyone should though. I am also going to call on Tuesday (Monday is a holiday).


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Post subject: Re: Mustang III - Digital Aliasing (Strange Fizz Sound)
Posted: Sun Jul 03, 2011 8:58 am
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I'd really like to but don't have an MIII with fizz so I don't feel that I should. I don't want to "water down" the validity of the issue.

O.


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Post subject: Re: Mustang III - Digital Aliasing (Strange Fizz Sound)
Posted: Sun Jul 03, 2011 9:02 am
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Orcatraz wrote:
I'd really like to but don't have an MIII with fizz so I don't feel that I should. I don't want to "water down" the validity of the issue.

O.

Well, you said that you will buy one as soon as this is straitened out, so as a consumer, I think that if you wrote them from that view point, it would be a completely valid request to have them respond. In fact, I think it would be a great perspective for Fender to see this from.


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Post subject: Re: Mustang III - Digital Aliasing (Strange Fizz Sound)
Posted: Sun Jul 03, 2011 9:37 am
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gibson57guy wrote:
What perplexes me is why the heck are you all trying to "solve" it for "Fender"? have they even responded to this post????
For me it is a few reasons.
1. if there was something i could do to fix it for now and have a useable amp, until there is an actual fix, that would be great.
2. i want to know what the problem is so that if/when it gets fixed i know how to identify a fixed amp
3. intellectual curiosity.

If they amp was garbage, no one would really care. But it offers a lot and sounds awesome, so there are many fans-in-waiting.

As for the Fender PR tactic, i am on 2 other boards and i know a few people have posted that they were going to avoid the amp or hold off. Those threads get read by many people who aren't even members. In an age of virtual shopping, messageboards and reviews are a vital aspect of gear purchasing, and Fender has a problem that is growing. Even a false rumor can make people uneasy about a piece of gear.


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Post subject: Re: Mustang III - Digital Aliasing (Strange Fizz Sound)
Posted: Sun Jul 03, 2011 10:28 am
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polishbroadcast wrote:
gibson57guy wrote:
What perplexes me is why the heck are you all trying to "solve" it for "Fender"? have they even responded to this post????
For me it is a few reasons.
1. if there was something i could do to fix it for now and have a useable amp, until there is an actual fix, that would be great.
2. i want to know what the problem is so that if/when it gets fixed i know how to identify a fixed amp
3. intellectual curiosity.

If they amp was garbage, no one would really care. But it offers a lot and sounds awesome, so there are many fans-in-waiting.

As for the Fender PR tactic, i am on 2 other boards and i know a few people have posted that they were going to avoid the amp or hold off. Those threads get read by many people who aren't even members. In an age of virtual shopping, messageboards and reviews are a vital aspect of gear purchasing, and Fender has a problem that is growing. Even a false rumor can make people uneasy about a piece of gear.


Consumers have very short memories. If a fix goes quietly into place, chances are good that a few months from now, only the people following these threads will have any awareness of this incident. And then there are the disappearing negative reviews among the big three online vendors. The reviews that are left up are overwhelmingly positive and, save one, silent on the sound artifact.

From a marketing standpoint, the people who read these forums represent a small percentage of the international target audience. Those of us who participate here would like to think that we represent the universe, but I'm afraid that we are simply a rather small population.


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Post subject: Re: Mustang III - Digital Aliasing (Strange Fizz Sound)
Posted: Sun Jul 03, 2011 10:42 am
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bborzell wrote:

Consumers have very short memories. If a fix goes quietly into place, chances are good that a few months from now, only the people following these threads will have any awareness of this incident. And then there are the disappearing negative reviews among the big three online vendors. The reviews that are left up are overwhelmingly positive and, save one, silent on the sound artifact.

From a marketing standpoint, the people who read these forums represent a small percentage of the international target audience. Those of us who participate here would like to think that we represent the universe, but I'm afraid that we are simply a rather small population.

I don't think any of us want to punish Fender. If a fix goes quietly in to place I'm sure we'll all be happy. You don't have to participate if you don't like it. The channel can always be changed.

EDIT: Oddly enough, the review that I left on one of the big three a couple weeks ago was never approved. It wasn't a bad review either, just mentioned the problem that I was dealing with, but how much I loved the amp. I wonder who else's reviews were never published.


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Post subject: Re: Mustang III - Digital Aliasing (Strange Fizz Sound)
Posted: Sun Jul 03, 2011 10:55 am
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baerashbrewer wrote:
bborzell wrote:

Consumers have very short memories. If a fix goes quietly into place, chances are good that a few months from now, only the people following these threads will have any awareness of this incident. And then there are the disappearing negative reviews among the big three online vendors. The reviews that are left up are overwhelmingly positive and, save one, silent on the sound artifact.

From a marketing standpoint, the people who read these forums represent a small percentage of the international target audience. Those of us who participate here would like to think that we represent the universe, but I'm afraid that we are simply a rather small population.

I don't think any of us want to punish Fender. If a fix goes quietly in to place I'm sure we'll all be happy. You don't have to participate if you don't like it. The channel can always be changed.

EDIT: Oddly enough, the review that I left on one of the big three a couple weeks ago was never approved. It wasn't a bad review either, just mentioned the problem that I was dealing with, but how much I loved the amp. I wonder who else's reviews were never published.


I don't know where the notion of punishing Fender enters into the equation. As for the fix going quietly into place and everybody being happy, well what you don't know in this case isn't likely to help you if there is no announcement. You and others would be in exactly the same place you are in now. If you are not satisfied with the noise, you can go the warranty route and maybe get a model that has the quiet fix. But then, if nobody knows there is a fix, how do you know that you will get one that is fixed?

I guess you could just keep going the warranty route until you got one that was silent. I know that wouldn't make me very happy.

Maybe the answer for people like me who would like to have a fully functioning Mustang III is to wait a year. By then, I am sure they will all work as designed.


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Post subject: Re: Mustang III - Digital Aliasing (Strange Fizz Sound)
Posted: Sun Jul 03, 2011 3:44 pm
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I think that we gotten to deep into thought for the situation at hand. At first, this thread was getting together to come up with ideas to either fix the problem ourselves or collect insight for where Fender might take the bull by the horns, probably, mostly out of being anxious. We've exhausted all ideas. There are two posters on this thread that have taken their amp to Fender. Let's wait and see what they say. I don't think that debating philosophies about marketing and customer service is going to be any help. I'll be calling Fender on Tuesday to ask about where they are with the problem and whether I should consider sending my amp to Fender and asking for a replacement that has been personally tested.


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Post subject: Re: Mustang III - Digital Aliasing (Strange Fizz Sound)
Posted: Sun Jul 03, 2011 3:49 pm
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I have a Mustang III that developed major fizz issues, it was not like that when I got it, I mean as in "my tone deaf wife" (nothing mean here, it's just true :) ) could here it over the notes I play.

I bought a Monster HT700 power bar with clean power 1, 35$ in clearance sale...: The fizz is gone.

For me it is "fixed", but it's not really fixed. The Mustang III is the ONLY amp I have that behaves that way in my house and I've plugged in more amps than I can possibly recall, from the miserable Line Spider III, just about all Roland Cube I can think of and many Vox modelling, not one is picking up electrical noise. Something between the the speaker and the power stage is picking up electrical noise in a bad way.

How to fix it, that's up to Fender, but if I have to go through warranty repairs I'd like to know. This reeks cheap components but I might be wrong, I would be glad to be if is just a debugged firmware that is the answer...that means I get to keep my amp and not have to send it in limbo warranty repairs for 3 months...yes Fender service sucks this bad in Quebec, Canada.

Fender might choose to ignore us and play the quiet fix and warranty game, but be advised I had put Fender on my personal blacklist until the Mustang III came along, and I certain I am not the only one. I will not put any details on the "why" I blacklisted Fender but let's just say that 5 different amps in less than 2 years in repairs/replacement is not acceptable...3 months turn around x 5 amps ... that how long I played "THAT" game. I am not going back that road again. If that is how Fender decides to play, Carvin is going to sell a V3M while I play "their" warranty game, I am not spending another year+ without an amp, once the Mustang is fixed, to ebay it goes and Fender's back on the blacklist. PLEASE Fender, prove me wrong and show me I am ranting for nothing, Fender became an Icon for a reason...don't become a corporate joke like Gibson has.


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Post subject: Re: Mustang III - Digital Aliasing (Strange Fizz Sound)
Posted: Sun Jul 03, 2011 4:04 pm
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vassago66 wrote:
I have a Mustang III that developed major fizz issues, it was not like that when I got it, I mean as in "my tone deaf wife" (nothing mean here, it's just true :) ) could here it over the notes I play.

I bought a Monster HT700 power bar with clean power 1, 35$ in clearance sale...: The fizz is gone.



I'll try it. Going to the store tomorrow.

EDIT: I've already tried so much, but I am also going to try the following, it's cheap, and if it doesn't work, I can use it on a mixer that I have that needs something like this anyways. I'll let you all know if it works.

http://www.amazon.com/Monster-MP-AV-200 ... 259&sr=1-8


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Post subject: Re: Mustang III - Digital Aliasing (Strange Fizz Sound)
Posted: Sun Jul 03, 2011 10:57 pm
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For what it's worth, I don't have a Mustang. However I am thinking of picking up a IV (well not thinking, it's going to happen). But this issue makes me nervous, even though from what I gather this only affects the III and some V's.

Still, in this day and age, $500.00 is $500.00. So I'm parking on the fence until Fender comes up with some kind of solution. A firmware update or a full blown product recall, something.

I'm sure I'm not the only one who feels this way. And I'm sure it would be in Fender's best interest to sort this as quickly and efficiently as possible. After all, they have a winner with this product line, as well as a good reputation for customer service.

There's tons of guys like me who will gladly part with their money for a top notch product priced under what the competition charges. But issues like this will get them to think twice. But if it takes too long, I'll have enough for an AXE-FX (just kidding...sort of).


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