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Post subject: Re: Mustang III - Digital Aliasing (Strange Fizz Sound)
Posted: Tue Jul 12, 2011 2:21 pm
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polishbroadcast wrote:
Twangster210 wrote:
Fender has only had 2 offical complaints on III, and no official complants on anyother model, the word from them is it a non issuie.

The main complaint came from a jazz guy. They can not replicate the issuie.

Just a FYI.

I have tried 3 different 3s none have had a issue
Cool. I'll rewrite their marketing copy then:
"High-speed, Amped Up, and Not for People with Good Ears"

You must have better things to do clejmac.


Lol...I do have better things to do. Do the conspiracy theorists think I care enough to post under multiple user names?


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Post subject: Re: Mustang III - Digital Aliasing (Strange Fizz Sound)
Posted: Tue Jul 12, 2011 2:28 pm
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I get it now, he thought I was you. Ha, nope just a guy who called Fende cause I want to buy a mustang amp.


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Post subject: Re: Mustang III - Digital Aliasing (Strange Fizz Sound)
Posted: Tue Jul 12, 2011 2:30 pm
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Twangster210 wrote:
Fender has only had 2 offical complaints on III, and no official complants on anyother model, the word from them is it a non issuie.

The main complaint came from a jazz guy. They can not replicate the issuie.

Just a FYI.

I have tried 3 different 3s none have had a issue


So the primary question to Fender is, "Does the post from Twangster210 represent a conclusion to Fender's investigation of the reported Fizz issue?"

Fender told me they would be making an announcement. They didn't say they would do it by proxy.

BTW, there is a difference between talking to Fender Customer Service and Fender Tech Service. On my first call to Fender, I spoke to a CS guy who basically told me that he had heard of no complaints. He then referred me to Tech Services who acknowledged the complaints.

So the question to Twangster120 is, who did you speak to?


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Post subject: Re: Mustang III - Digital Aliasing (Strange Fizz Sound)
Posted: Tue Jul 12, 2011 2:40 pm
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I spoke to customer support.

If the amp is really that bad, why not return it, or sell it?


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Post subject: Re: Mustang III - Digital Aliasing (Strange Fizz Sound)
Posted: Tue Jul 12, 2011 2:53 pm
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Twangster210 wrote:
I spoke to customer support.

If the amp is really that bad, why not return it, or sell it?


The folks you spoke to appear to know less about the matter than we do here. It's the Tech folks who are on the hook to respond, one way or another.

As for the amp being that bad so why not return it, the reality is that it is so good that people want the fizz to be fixed. If you return it before the problem is isolated, you risk getting the same problem again as has been reported by some folks who have done this dance more than once. I know a guy from Great Britain over at the Jazz Guitar forum who had zippo luck getting rid of the fizz. It's one thing to say it is only an issue for jazz players, but even that statement boggles the mind. It suggests that noise that is unrelated to that which was intended is acceptable as long as the amp owner never expects to play clean.


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Post subject: Re: Mustang III - Digital Aliasing (Strange Fizz Sound)
Posted: Tue Jul 12, 2011 2:56 pm
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I agree with twangster. There haven't been any official complaints. If you have the problem, you can't keep just posting on the forum. YOU NEED TO CALL FENDER.

Let me be clear too, I play 150+ shows a year playing ROCK music. I play jazz for fun. Hopefully more professionally in the years to come. I don't know if I was the "Jazz" guy?

IF YOU HAVE THE PROBLEM, keep posting if you want. BUT YOU HAVE TO CALL FENDER.


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Post subject: Re: Mustang III - Digital Aliasing (Strange Fizz Sound)
Posted: Tue Jul 12, 2011 3:03 pm
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By not returning it and getting a different amp you are sending the message to Fender.

Return it buy a different amp sends the message to Fender.

FIMC is sales driven, a rash of returns speaks more volume, it is money they lost that is business 101.


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Post subject: Re: Mustang III - Digital Aliasing (Strange Fizz Sound)
Posted: Tue Jul 12, 2011 3:14 pm
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There have been official complaints to Fender Technical Services. It's the calls to Fender Customer Service that are not effective. They are out of the loop on this matter. So yes, people who have this issue should call Fender, but unless they ask to speak to Technical Services, their complaint will fall into a black hole.


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Post subject: Re: Mustang III - Digital Aliasing (Strange Fizz Sound)
Posted: Tue Jul 12, 2011 3:22 pm
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Twangster210 wrote:
By not returning it and getting a different amp you are sending the message to Fender.

Return it buy a different amp sends the message to Fender.

FIMC is sales driven, a rash of returns speaks more volume, it is money they lost that is business 101.


I don't see how either keeping it or returning it sends any message to Fender. Amps get returned all the time. It should be clear by now that this problem is not yet sufficiently pervasive for Fender to get nudged over the line into lessened profitability.

These amps sell by the tons and, as with any other complex electronic product, they have failure rates in the teens percentage wise and many different reasons for returns, most of which never get past the dealer, much less to the people at decision making levels at a company as large as Fender.

Best option is to call Fender Technical Support or simply buy another amp.


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Post subject: Re: Mustang III - Digital Aliasing (Strange Fizz Sound)
Posted: Tue Jul 12, 2011 3:28 pm
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Uhhh...guys...if you spend all the on-the-phone effort and time and gasoline to drive the amp to an authorized Fender Repair Center or dealership...what's the upside for the customer? They're going to take your amp away for weeks. And then they'll slow-boat a brand new MIII to the repair facility. At which point you can drive there again, expending more valuable time and gasoline. Then they'll hand you...

A new MIII with exactly the same problem.

They ALL fizz. That's why Fender hasn't solved the problem yet. It's ubiquitous. If only SOME fizzed, they could reverse engineer and repeat the good stuff. But they can't.

The customer should not be asked to be put in a service runaround with no payoff. Might as well be looking for Zanny the Nanny!


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Post subject: Re: Mustang III - Digital Aliasing (Strange Fizz Sound)
Posted: Tue Jul 12, 2011 3:59 pm
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Twangster210 wrote:
If the amp is really that bad, why not return it, or sell it?

People don't want to return or sell it, they want to fix the fizz.
I just want to hear from Fender that it can't be fixed with a firmware update and that it's 100% hardware related because otherwise it's easely fixed by loading new firmware.
And even if it was related to hardware i would not mind to do things like replacing the speaker or something.
We've got some pretty good clues around here, like the fizz goes away using a different power-amp etc, maybe it's something very simple, now if we only knew what exactly caused it, then i'm sure one of us here would come up with a way to fix it.


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Post subject: Re: Mustang III - Digital Aliasing (Strange Fizz Sound)
Posted: Tue Jul 12, 2011 4:23 pm
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So let's see how this sounds.

"my amp is broke"

"call Fender"

"no, wanna complain on the internet"

"my amp is broke"

"return it, or sell it"

"no, I want it fixed"

"call Fender"

"no, I want to complain on the internet"


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Post subject: Re: Mustang III - Digital Aliasing (Strange Fizz Sound)
Posted: Tue Jul 12, 2011 4:33 pm
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Twangster210 wrote:
So let's see how this sounds.

"my amp is broke"

"call Fender"

"no, wanna complain on the internet"

"my amp is broke"

"return it, or sell it"

"no, I want it fixed"

"call Fender"

"no, I want to complain on the internet"

I just want to know a simple answer from Fender before I start shipping this and that here and there and returning this and that and whatever else is bound to come. Is this normal for the amp or can it be fixed? If it is normal (and I state again) strap on a &$%#* pair and say so. I just want to know the answer damnit! If I look like a jackass on the internet doing so, so be it. i don't care.

EDIT: Yes I have called and emailed and all of that stuff. No strait answer.


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Post subject: Re: Mustang III - Digital Aliasing (Strange Fizz Sound)
Posted: Tue Jul 12, 2011 4:42 pm
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I get what you are saying. BUT the reality is you are NOT going to get a answer. Someone has a whole thread threating to lawyer up.

Fenders lips are now sealed.


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Post subject: Re: Mustang III - Digital Aliasing (Strange Fizz Sound)
Posted: Tue Jul 12, 2011 4:58 pm
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Twangster210 wrote:
So let's see how this sounds.

"my amp is broke"

"call Fender"

"no, wanna complain on the internet"

"my amp is broke"

"return it, or sell it"

"no, I want it fixed"

"call Fender"

"no, I want to complain on the internet"


You just don't get it do you?
I don't want it fixed, i want to fix it!
I don't want to complain, i just wanna know what causes the fizz.
If anyone should know it's Fender because they made the amp.
Now i'm not asking much, i just wanna know if anyone at Fender even got the slightest notion where the Fizz is coming from and maybe a way to try to fix it.
If they don't that's allright with me, but complete silence is lame and that's something i do complain about.


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