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Post subject: Blocked Plug-in
Posted: Sun Jan 04, 2015 4:46 pm
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When I try to download presets I get 'blocked plugin' presumably where the download button is supposed to be, I have looked in the forums, seen a couple of topics on this, , have re-installed Silverlight, updated adobe, repaired disk permissions, removed data in Safari . . . nothing has worked. Using Mac with Yosemite, any help appreciated


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Post subject: Re: Blocked Plug-in
Posted: Wed Jan 07, 2015 3:58 pm
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Joined: Thu Jan 21, 2010 1:12 pm
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Dear Dogon1,

Thanks for your inquiry. If you're getting a "blocked plug-in", then from the menu bar follow the steps below.

▹ System Preferences/Flash Player/Advanced
click Check Now. Follow instructions on the screen and relaunch your browser.

If after following these steps you still are experiencing a problem please contact us directly at TSL@fender.com and I will further assist you.

Regards,

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Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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Post subject: Re: Blocked Plug-in
Posted: Mon Jan 25, 2016 9:12 am
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Joined: Mon Apr 13, 2015 2:27 pm
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If your OS is El Capitan, the file path is the following. \System Preferences\ Flash Player\Updates
And click "Check Now" and follow instructions on the screen. Quit and relaunch your browser.

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Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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Post subject: Re: Blocked Plug-in
Posted: Mon Jan 25, 2016 4:45 pm
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Joined: Fri Jan 08, 2016 11:57 am
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I get the same message. Followed the instructions. Still no worky
Mac 10.10.3 Yosemite


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Post subject: Re: Blocked Plug-in
Posted: Thu Jan 28, 2016 11:45 am
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Joined: Mon Apr 13, 2015 2:27 pm
Posts: 24
Hello,

Because of a recent update with OS X your Silverlight may need to be updated. Try following steps 2 and 3 of our troubleshooting document. If you have additional questions please email us directly at tsl@fender.com

Thanks.

http://support.fender.com/TSL/TSL%20Sup ... Mac_V2.pdf

_________________
Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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