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Post subject: Unable to log in
Posted: Mon Oct 06, 2014 3:34 pm
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Hobbyist
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Joined: Sun Oct 05, 2014 6:10 am
Posts: 15
Location: Iowa, USA
I can open FUSE, I can connect my Mustang III, but I can't log in. When I click "forgot password" I get an email with a new temp password, which works just fine and logs me in to FUSE. The email says once I'm in to immediately change my password in the "My Profile" link. I see no such link anywhere. Is there a way I can have a permanent password for FUSE and a permanent password for the forum? (When I contacted Support they told me that was two separate things and they have different passwords.) I have no issues whatsoever logging into the forums.


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Post subject: Re: Unable to log in
Posted: Wed Oct 08, 2014 10:39 am
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Fender Staff
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Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Hi Mr.Koozie,

I am sorry to hear that you have run into some trouble getting your Fender® FUSE™ Community password reset. There are a couple of ways you can go. If you are able to get back into your account, you can then click on 'Edit Profile' (green text) in the upper right area of the Fender FUSE Community home page. From there, you can enter the updated password that you prefer, and scroll to the bottom of the page and click on the large blue button (Save Profile). You will want to be sure that your new password meets the requirements (listed in the linked support document below).

Alternatively, if you would like to contact us directly, we can assist you and reset your password for you. We are happy to help in either case. Please let us if we can assist further.

Best Regards,

Alan

http://www.fender.com/support/articles/ ... y-account/

_________________
Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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Post subject: Re: Unable to log in
Posted: Tue Oct 14, 2014 5:34 pm
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Hobbyist
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Joined: Sun Oct 05, 2014 6:10 am
Posts: 15
Location: Iowa, USA
I think I got it now. It seems to be working. Thanks for the assistance!


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Post subject: Re: Unable to log in
Posted: Wed Oct 15, 2014 8:34 am
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Fender Staff
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Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Hi Mr.Koozie,

You are very welcome. I am glad to hear that all is well now. Please let us know if we can assist further down the road.

Best Regards,

Alan

_________________
Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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