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Post subject: Secondhand Mustang 1 Amp - can't download software from FUSE
Posted: Sat Aug 23, 2014 8:24 pm
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Hi there - first post here.
I bought a second-hand Mustang 1 Amp yesterday.
How do I get access to download the software so I can use it to its full potential?
The previous owner is trying to deregister his name from my product serial number. Is that possible I wonder? And if so, after he does that, can I re-register it under my name?

And so far - the Amp is great.


Last edited by rupertmja on Sun Aug 24, 2014 9:56 pm, edited 2 times in total.

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Post subject: Re: Bought a secondhand Mustang 1 Amp.
Posted: Sun Aug 24, 2014 1:45 am
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This page , SUPPORT , downloads I guess.


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Post subject: Re: Bought a secondhand Mustang 1 Amp.
Posted: Sun Aug 24, 2014 4:05 am
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Tried it. No luck. I think there maybe some system whereby the previous owner deletes his association with the serial number and then I add mine. Not sure though. Has anyone done it before?


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Post subject: Re: Bought a secondhand Mustang 1 Amp.
Posted: Sun Aug 24, 2014 4:11 am
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When I try on the FUSE site I get this message:

The serial number for this amplifier has already been registered. Please contact consumer relations at (480) 596-7195 or at consumerrelations@fender.com

I contacted them - guess I have no choice but to wait for a reply.


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Post subject: Re: Bought a secondhand Mustang 1 Amp.
Posted: Sun Aug 24, 2014 4:24 am
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Sorry I can help you more ,


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Post subject: Re: Bought a secondhand Mustang 1 Amp.
Posted: Sun Aug 24, 2014 9:52 pm
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I think you're on the right track by reaching out to customer relations, rupertmja. I never transferred one before, so don't know the process.

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Post subject: Re: Secondhand Mustang 1 Amp - can't download software from
Posted: Tue Aug 26, 2014 4:07 am
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Well - it seems to have worked. As far as I can tell - the seller contacts them to cancel the serial number, the buyer contacts them with the serial number - to the email above.

I have now just downloaded 1 Apleton Live, and 2 Amplitube but have no idea how to use them yet.


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Post subject: Re: Secondhand Mustang 1 Amp - can't download software from
Posted: Wed Aug 27, 2014 8:28 am
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Downloaded Fuse and it seems to be working fine.


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Post subject: Re: Secondhand Mustang 1 Amp - can't download software from
Posted: Wed Aug 27, 2014 4:58 pm
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Hi rupertmja,

It sounds like you got things sorted out here. Please let us know if there is anything that we can assist with further from our end.

Best Regards,

Alan

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Post subject: Re: Secondhand Mustang 1 Amp - can't download software from
Posted: Sat Oct 04, 2014 2:29 am
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Well - I just upgraded my computer with a new Flash memory type Hard Drive. It is ten times faster than before but I have to re-install all sorts of software - including FUSE. Should be fun. No luck so far.

A-ha. I think I have sussed it. :-) The download buttons - you need to scroll down the page to see them. Annoying what !!!


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Post subject: Re: Secondhand Mustang 1 Amp - can't download software from
Posted: Mon Oct 06, 2014 8:26 am
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Hi rupertmja,

Thanks for your follow up post here. However, I'm not sure I am following what you are saying. Did something with behavior of Fender® FUSE™ change with the installation of your new SSD? Perhaps you could clarify? Thanks.

Best Regards,

Alan

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Post subject: Re: Secondhand Mustang 1 Amp - can't download software from
Posted: Sun Oct 26, 2014 3:19 pm
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I think the 5 year GTEE is also transferable too. You'd have to ask the seller for the original receipt though.

And could the TSL fix his dates on his posts?

My bad I was looking at his join date thinking it was the post date...Please ignore... :oops:


Last edited by p.mc on Mon Oct 27, 2014 1:10 pm, edited 1 time in total.

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Post subject: Re: Secondhand Mustang 1 Amp - can't download software from
Posted: Mon Oct 27, 2014 9:31 am
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Hi rupertmja,

I am just checking back in here to make sure that you have the information you need and see if we can assist further. I see that you are preparing to use the Third Party software. I have included a couple of useful Fender® support article links below. Please let me know if we can help with anything further.

Best Regards,

Alan

https://fuse.fender.com/redeem/

http://www.fender.com/support/articles/ ... a-computer

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