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Post subject: Can't access Web Media Library from within Fuse
Posted: Thu Apr 17, 2014 9:10 pm
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I am not getting any presets to show up from the web from within the Fuse software. Yes, I am logged in. Yes, I have "web" selected. It was working when I first installed. But now whenever I try I get nothing but the big blank blue screen. Same for band tracks.

Yes, I can download them from the website, but I like the Fusion interface?

Really frustrating since it did work for the first two weeks?

It is really driving me nuts cuz I know it must be something simple I am missing. I did find the other posts with detailed instructions and was already following them.

Anybody else come across this and find a solution??


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Post subject: Re: Can't access Web Media Library from within Fuse
Posted: Mon Apr 21, 2014 6:40 am
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Windows or Mac? OS version?

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Post subject: Re: Can't access Web Media Library from within Fuse
Posted: Mon Apr 21, 2014 9:33 am
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strings10927 wrote:
Windows or Mac? OS version?



Sorry, PC windows 8.1


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Post subject: Re: Can't access Web Media Library from within Fuse
Posted: Mon Apr 21, 2014 9:38 am
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Maybe a setting has reverted after an update or installation. I've had an update turn off the Silverlight IE Add-on which prevented the program from loading at all. You can't go wrong doing some general troubleshooting using the Fender-provided troubleshooting support docs:

viewtopic.php?f=26&t=66946

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Post subject: Re: Can't access Web Media Library from within Fuse
Posted: Mon Apr 21, 2014 10:34 am
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Hi Woofdah,

I'm sorry to hear that you are having trouble accessing Preset data on the Fender® FUSE™ Community through the Fender FUSE application. Based on the information you have provided here, it might be a good idea to contact us directly. Then we can go through a few troubleshooting steps with you directly.

Best Regards,

Alan

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Post subject: Re: Can't access Web Media Library from within Fuse
Posted: Sat May 10, 2014 1:45 pm
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hi all,
I have also still the same problem with Fender Fuse to access the web Media Library. No presets are shown in the Media window. I have installed the latest version Fender Fuse on my pc as well on my Macbook Pro and Mac Mini, but none (platform) can access the Web Library.
Of course I am logged in. Anyone can help or have good suggestions?


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Post subject: Re: Can't access Web Media Library from within Fuse
Posted: Sun May 11, 2014 7:14 pm
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Beware that even with a fast internet connection, it can take a long time before the list shows. There's no progress indicator (really bad design, that), and if you click anywhere, you'll stop the loading. So give it a good minute without touching anything and the lists may appear.


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Post subject: Re: Can't access Web Media Library from within Fuse
Posted: Mon May 12, 2014 12:38 am
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hi thanks for reply. On every pc or Mac I have waited for a long time, but still see no files. Also I've tried to uninstall and reinstall Fender Fuse sotfware, also with negative results.

regards Jeff


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Post subject: Re: Can't access Web Media Library from within Fuse
Posted: Mon May 12, 2014 8:53 am
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HiJeffVille,

What version of Mac OS are you running? Thanks.

Best Regards,

Alan

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Post subject: Re: Can't access Web Media Library from within Fuse
Posted: Mon May 12, 2014 1:46 pm
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hi Allan,

I'm using OS X Mountain Lion on my Mac Mini.

best regards
Jeff


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Post subject: Re: Can't access Web Media Library from within Fuse
Posted: Mon May 12, 2014 5:10 pm
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Hi Jeff,

We have done some testing this afternoon. We will continue testing in the morning and follow up here. In the mean time, you may want to try connecting your amp to your Mac (if it was not connected previously). Also, you may want to check that Preset content is or is not available through your web browser. And please let us know. Thanks.

Best Regards,

Alan

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Post subject: Re: Can't access Web Media Library from within Fuse
Posted: Tue May 13, 2014 5:15 pm
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Hi Jeff,

We have conducted additional testing today regarding the behavior you reported. While we in fact saw some sluggishness on a couple of our test bench computers in terms of loading time for Web content, the Media Library (Web) content populates correctly on both Windows and Mac OSs. I was wondering if you might have had a chance to test the Fender® FUSE™ Community in a web browser yet on your Mac? When you do, please let us know how things go there. Then we can go from there. Thanks.

Best Regards,

Alan

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