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Post subject: Please help. Fuse froze during firmware update.
Posted: Fri Mar 14, 2014 10:14 am
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Joined: Fri Sep 02, 2011 9:33 am
Posts: 33
I was doing a firmware update on my Mustang I V1 and the progress bar has become stuck at about 1/4 complete. It has been about 20 min with no further progress. Is it safe to turn off the Mustang and do a factory reset?


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Post subject: Re: Please help. Fuse froze during firmware update.
Posted: Fri Mar 14, 2014 1:56 pm
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Fender Staff
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Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Hi LowThudd,

We are sorry to hear that you are having some trouble updating the firmware on your amp. We would suggest that you leave the amp in it's current state (update mode), and try the update process one more time. There are certain instances where Fender® FUSE™ and/or the PC in question get hung up in the firmware updating process.

If the second attempt does not work, we would then suggest that you try installing Fender FUSE on second PC. Then connect the amp and try the update there. And please feel free to contact us directly for additional support.

Best Regards,

_________________
Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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