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Post subject: 'No amplifier connected' Windows 7: my experience & solution
Posted: Thu Mar 13, 2014 5:18 pm
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I bought a second-hand Fender Mustang 2 v2 from a friend. He demonstrated the amp with the Fuse software, so I know that the amp should handshake properly with my computer when I set it up. Suffice to say that it didn't and I had the 'No amplifier connected' message that so many others seem to have had.

The problem turned out to be with the installation of the USB drivers. The following is an account of how it must have occurred and my solution.

1) The problem

The problem was created when Windows 7 installed the USB drivers for the Mustang 2. During the installation process, I noticed that Windows accessed the drivers by going online to download them from a source other than that on the hard disk. During this (long) process Windows installed 3 HID-based drivers. 2 were Ok, but the USB controller device driver - the one found under the Universal Serial Bus Controlers section of Device Manager was not the required version. This became obvious because none of the drivers in the Universal Serial Bus Controlers section matched the hardware profile quoted in the standard help document on removing the HID Device Driver contained in the help documents on the problem in this forum http://support.fender.com/TSL/TSL%20Sup ... ng_Win.pdf

2) The solution

The problem was solved by seeing which driver appeared in the Universal Serial Bus Controlers section of Device Manager when the amp was plugged in, deleting it, removing the USB cable, rebooting, plugging the USB cable from the amp into the computer while Fuse was running and, crucially, stopping Windows 7 from going online to look for the latest version.

I suspect that similar problems encountered by many users (if the posts in the forums are to believed) are caused by Windows looking for drivers online and installing the wrong driver.

I hope that someone finds these comments helpful.


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Post subject: Re: 'No amplifier connected' Windows 7: my experience & solu
Posted: Wed Mar 19, 2014 9:29 am
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Posts: 4396
Dear rediconoclast,

Thanks for your input. Glad to hear everything eventually worked out on your computer. I have forwarded your findings on and once again thanks for the detailed and thorough breakdown of your solution because we do value our forum members input.

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(800) 856-9801


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