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Post subject: mustang 1 can't redeem third party software serials
Posted: Wed Nov 20, 2013 3:05 pm
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Joined: Wed Nov 20, 2013 3:00 pm
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Hi I purchased a fender mustang 1 v2 yesterday but I am unable to redeem third party software serials - the redeem now box doesn't turn green , it stays light blue
please help
Thanks John


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Post subject: Re: mustang 1 can't redeem third party software serials
Posted: Tue Nov 26, 2013 3:47 pm
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Fender Staff
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Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Dear xrjohnny,

Thanks for your inquiry, I would be happy to assist you. Please send me your e-mail address or Amp Serial # and I can redeem your third party serial numbers from our side. You will then be set to go.


Best Regards,

_________________
Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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Post subject: Re: mustang 1 can't redeem third party software serials
Posted: Wed Nov 27, 2013 5:38 am
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Joined: Wed Nov 27, 2013 5:33 am
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I have the same issue (with the same amp BTW) so I'm sending you my email and Amp serial by pm :D

C.


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Post subject: Re: mustang 1 can't redeem third party software serials
Posted: Wed Nov 27, 2013 8:54 am
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Joined: Tue Nov 26, 2013 7:07 pm
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I knew there had to be others with this problem. In addition to that I cant even change anything in my profile and I need to change my password. The only thing I can do is look at what's there.


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Post subject: Re: mustang 1 can't redeem third party software serials
Posted: Wed Nov 27, 2013 9:28 am
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Fender Staff
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Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Dear Mynte,


Earlier we experienced a technical issue on the Fender FUSE™ Community “Edit Profile” page. The issue has now been resolved. Please try to Edit your Profile for your Fender FUSE Community account once again. You should find the process running smoothly at this point. And let us know if we can assist further.

_________________
Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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Post subject: Re: mustang 1 can't redeem third party software serials
Posted: Tue Dec 05, 2017 9:51 am
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Joined: Tue Dec 05, 2017 9:39 am
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I purchased a used fender mustang I v2 last sunday but I am unable to redeem third party software serials - the redeem box doesn't turn green. The guy that sold me as already cancelled his registration.
please help
Thanks
João Martins


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Post subject: Re: mustang 1 can't redeem third party software serials
Posted: Wed Dec 06, 2017 11:25 am
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Professional Musician
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Joined: Fri Oct 06, 2017 6:46 pm
Posts: 1209
Location: ʞɹo⅄ ʍǝN
I was going to say OMG Fender staff commented on a thread in this subforum! But alas, those responses were from 4 years ago. JoMartins, if you want a response from Fender I would strongly urge you to reach out to them directly by email or phone. It's not impossible that you would get a response here, but highly unlikely.


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