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Post subject: Cannot register FUSE Community Account !!
Posted: Tue Oct 15, 2013 2:30 pm
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Hey guys!

I own a Fender Mustang I amp and I think it's pretty awesome. I've been playing around with it for a while, but only today I've decided to actually download the FUSE software and register it online on www.fender.fuse.com.

Now here's my problem: whenever I try to register a new account (all the info I put there are DIFFERENT than my main www.fender.com account info) on the FUSE website, the page just refreshes, it returns absolutely no error messages so I have no clue on what I'm doing wrong. It just seems to fail at registering my account.

Here's what I've tried (no luck): different display name/username combos, different passwords (had 1 lowercase, 1 uppercase, 1 number in there), checked the amp's serial number a dozen times just to make sure I put it in right, switched browsers, tried registering from my mobile phone.

Other than this, everything is ok. The FUSE software on my PC detects the Mustang I just fine and I can play around with settings there.

But I would love to be able to enjoy the Band Tracks, so a FUSE account would also be nice.

Can anyone help out? Thanks a lot !


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Post subject: Re: Cannot register FUSE Community Account !!
Posted: Tue Oct 15, 2013 2:37 pm
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I'm from Romania (Central Europe). Might the fact that I am not from the USA/Canada prevent me from having a FUSE account?


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Post subject: Re: Cannot register FUSE Community Account !!
Posted: Tue Oct 15, 2013 3:01 pm
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The same here in Poland. I can't register.

please help us


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Post subject: Re: Cannot register FUSE Community Account !!
Posted: Tue Oct 15, 2013 3:07 pm
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Just tried again with a totally new (and random) display name/username/password combination and it still doesn't work. I am also 100% sure that the serial number I use for the Mustang I is CORRECT.

There must be a problem at Fender's end. Help anyone?


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Post subject: Re: Cannot register FUSE Community Account !!
Posted: Tue Oct 15, 2013 3:13 pm
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Now i'm going to sleep, but when i wake up i want things sorted up by Fender :)

ASAP


:)
:?


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Post subject: Re: Cannot register FUSE Community Account !!
Posted: Tue Oct 15, 2013 3:42 pm
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hey guys, i just got the fender mustang 3 v2, and i'm having the same problem where i can't register to a fuse account, and i also tried every way possible , and i can start to relate a problem for the European users, because i'm located in Sweden, and it keeps saying all the fields are required !! come on Fender we're struggling here !! help us out !!


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Post subject: Re: Cannot register FUSE Community Account !!
Posted: Tue Oct 15, 2013 3:56 pm
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Hi Guys,

Thanks for posting your information here. There is an issue regarding the registration function on the Fender® FUSE™ Community site that we are aware of. We are working to resolve this issue as quickly as possible. We will post an announcement the moment we have the issue resolved. Thanks very much for your patience.

Best Regards,

_________________
Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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Post subject: Re: Cannot register FUSE Community Account !!
Posted: Tue Oct 15, 2013 9:17 pm
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I see. Thank you for the information.

Can you please also post in this topic as well when the issue is fixed? This way, the situation will be directly linked to the fix. I think this would be useful for others having the same problem and seeking answers.

Thanks.


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Post subject: Re: Cannot register FUSE Community Account !!
Posted: Wed Oct 16, 2013 6:01 pm
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Hi andreibutilca,

This is issue has now been resolved. We have also placed an Announcement in the main area of the Fender® FUSE™ Forum. Please let us know if we can assist further.

Best Regards,

_________________
Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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