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Post subject: When I click on Media Library...
Posted: Tue Aug 06, 2013 2:53 pm
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...no library appears from the community?

I'm definitely not clicking on my computer library, but the one where I'm supposed to see the community's library of sounds.

Any suggestions greatly received.

Ubertino


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Post subject: Re: When I click on Media Library...
Posted: Tue Aug 06, 2013 2:55 pm
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Sorry, when i click on media library, and then 'WEB' no community presets load up


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Post subject: Re: When I click on Media Library...
Posted: Tue Aug 06, 2013 8:02 pm
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Location: Claremont, NH
Hi Ubertino, you need to be logged into the community. You should see a "Login" button on the bottom right of your Fuse window. And remember, your Forum login is not your community login, you need to get a separate one if you don't have one already.

Once you log in, you will be able to see presets and band tracks available.

Good luck, and welcome!

Jeff


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Post subject: Re: When I click on Media Library...
Posted: Wed Aug 07, 2013 2:37 am
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Hi Jeff and thanks for the reply.

Bit confusing, I'm sure I've registered with the community, as I can access the presets via a webpage, but when I click on the login button bottom right, a connecting sign flashes red and green continuously.

Any ideas?


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Post subject: Re: When I click on Media Library...
Posted: Wed Aug 07, 2013 2:42 am
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As when I click on the community button bottom centre it takes me to a page that has me logged in.


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Post subject: Re: When I click on Media Library...
Posted: Wed Aug 07, 2013 7:34 am
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You're welcome Ubertino!

The red and green flashing tells me Fuse is trying to connect. Mine does the same, and then I get a dialog box that shows an alert and says "Your auto-login timeout has expired. Please log in again." (For me, this happens every single time. Can't speak to what others see, sorry)

I click OK, and then enter my Community username and password. (Despite the fact that "Remember Me" is checked. It never remembers)

Once I log in, the light goes green, and shows my display name next to it. (My display name is different than my username) I can then click Media Library, then Web [note: I have no idea what "Device Only" is supposed to do] and then a whole list of presets appear in the upper pane, and band tracks in the lower pane.

And, like yourself, I can click the bottom center Community button, and it will load a web page showing that I'm logged in. Even if I haven't logged in via Fuse!

It can be a wee bit confusing, so I sympathize!


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Post subject: Re: When I click on Media Library...
Posted: Wed Aug 07, 2013 5:04 pm
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ok thanks, I'll try that.

Thanks for all your help

Ubertino


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Post subject: Re: When I click on Media Library...
Posted: Thu Aug 08, 2013 10:51 am
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Hi, have left fuse on now for about three hours, and still the flashing red and green 'connecting thing.

Ubertino


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Post subject: Re: When I click on Media Library...
Posted: Thu Aug 08, 2013 1:01 pm
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Hi Ubertino,

We will be happy to assist. Please contact us directly at tsl@fender.com for additional support. Please include as much detail as possible relating to the issue you are seeing, if you could also include the steps you have taken to resolve the issue, that would be most helpful. Please let us know if we can assist further.

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Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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Post subject: Re: When I click on Media Library...
Posted: Sat Aug 10, 2013 7:14 am
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Have opened a new post regarding what seems to be the same problem you're having...

I'm signed in to both FenderFuse and Community.....(and FenderLounge to make these posts!!!)....but no Library


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Post subject: Re: When I click on Media Library...
Posted: Tue Aug 13, 2013 3:43 am
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Picassofish, can you include a link to your post?


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Post subject: Re: When I click on Media Library...
Posted: Tue Aug 13, 2013 12:14 pm
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Hi, here's the link to my thread:

viewtopic.php?f=26&t=88253

Have Fender told you why your half-screens appear blank when you go into MediaLibrary/Web??

Can find my way into Amp Presets and into Backing Tracks but not through the MediaLibrary route which I thought was the idea!!

Hope to hear from you

Picassofish


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Post subject: Re: When I click on Media Library...
Posted: Wed Aug 14, 2013 11:19 am
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Hi picassofish,

We will be happy assist. If your button keeps flashing with the "Connecting"
message, please go ahead and double click the Login button again, which in this case will prompt you to enter your log in credentials, for a second time. This normally resolves the issue you are seeing, but in case it doesn't we recommend that you contact us directly at tsl@fender.com for further assistance. Please let us know how it goes and if we can assist further.

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Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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Post subject: Re: When I click on Media Library...
Posted: Fri Aug 16, 2013 2:42 am
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Thanks, that worked at the third attempt!


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Post subject: Re: When I click on Media Library...
Posted: Fri Aug 16, 2013 11:13 am
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Hi Ubertino,

Thanks for your feedback. We are happy to hear that you are up and running. Please let us know if we can assist further.

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Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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