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Post subject: Fender G-Dec 3 (30) USB Connection problems
Posted: Mon May 06, 2013 10:09 am
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Hi!

Having trouble when using my amp as an audio output. The sound just turns off suddenly
(I can hear my guitar but cannot hear what is played on computer.) Sound turns on again after i restart my amp or plug out/in the cable few times. However the sound turns off again after a few minutes.


Last edited by Aleksander Marinicev on Mon May 06, 2013 12:14 pm, edited 1 time in total.

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Post subject: Re: Fender G-Dec 3 (30) USB Connection problems
Posted: Mon May 06, 2013 11:28 am
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Hi Aleksander Marinicev,

I will be happy to assist. Are you seeing issues with your Band Tracks not "looping" or repeating?. Please let us know and we will be happy to assist.

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Post subject: Re: Fender G-Dec 3 (30) USB Connection problems
Posted: Mon May 06, 2013 11:57 am
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The G-Dec band tracks are fine. Sound usually turns off when i'm playing audio through the amp (a song on youtube for ex.) or using software such as band in a box. When it happens, i still see that everything is working in audio setup
Sometimes when i unplug usb my guitar sound turns off to.


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Post subject: Re: Fender G-Dec 3 (30) USB Connection problems
Posted: Tue May 07, 2013 10:02 am
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Hi Aleksander Marinicev,

Thanks for clarifying this. Since you are using your Fender® G-DEC®3 as a monitor for your computer, I would recommend that you go in user your system Sound Settings and make sure you don't have conflicting output sources. Make sure that you have your amp selected as the only Output device. This should solve the issue you are seeing (or hearing:)). Please let us know if we can assist further.

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Post subject: Re: Fender G-Dec 3 (30) USB Connection problems
Posted: Tue May 07, 2013 1:26 pm
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Thanks for helping. I actually had computer speakers aktive. I'll wait and see if problem is gone


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Post subject: Re: Fender G-Dec 3 (30) USB Connection problems
Posted: Wed May 08, 2013 12:42 pm
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Hi Aleksander Marinicev,

Please keep us posted and let us know if we can assist further.

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Post subject: Re: Fender G-Dec 3 (30) USB Connection problems
Posted: Thu May 09, 2013 10:20 am
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Hi!
The problem is not gone. My PC stops playing through amp after some time.
Restarting the amp helps. Uplugging and plugging USB back does not.


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Post subject: Re: Fender G-Dec 3 (30) USB Connection problems
Posted: Sat May 11, 2013 1:43 am
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I'd even say it is happening more often now.


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Post subject: Re: Fender G-Dec 3 (30) USB Connection problems
Posted: Mon May 13, 2013 9:40 am
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Hi Aleksander Marinicev,

Please contact us directly at tsl@fender.com and include as much detail as possible relating to the issue you are seeing and we will be happy to assist further.

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Fender Musical Instruments Corporation
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