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Post subject: Amplifier will not connect
Posted: Mon Apr 01, 2013 6:50 am
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I spent the better part of my Sunday trying to connect fender fuse with both my Mac (OSX Lion) as well as my PC Windows 7. I downloaded the latest version to both platforms neither of them will recognize the amplifier when connected. I validated the usb cable is good. I tried to update the firmware on my G-Dec 30 but could not install thru the fuse software I suspect because it didn't see the amp. I've uninstalled both Fuse and Silverlight and reinstalled. I then tried as the instructions suggest booting my G-Dec from an SD card with the firmware upgrade (1.04) but this didn't work either. The SD card was formatted in the G-Dec and the upd file was put in the root (not in a sub folder) but the G-Dec just booted up and ignored the firmware upgrade. This shouldn't be this difficult any suggestions are appreciated.


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Post subject: Re: Amplifier will not connect
Posted: Fri Apr 05, 2013 5:35 pm
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Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Hi bensongwalker,

I'm sorry to hear that you are having so much trouble with the software. Please contact us directly for support on this. We are happy to assist. Please be sure to include your Forum name, real name and the text from this post, along with the version of Fender FUSE that you have installed. Then we can go from there. Thanks very much.

Best Regards,

_________________
Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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