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Post subject: Can't redeem my Mustang I's serial number.
Posted: Fri Mar 08, 2013 5:27 am
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Joined: Fri Mar 08, 2013 5:13 am
Posts: 1
Hello, I'm a New User from /fuse.fender.com, and I'm just trying to contact and write you about and error with reedeming my serial number for free "Ableton Live Lite 8 Fender Edition and AmpliTube Fender LE" and that owns me for having purchased a Fender Mustang I amplifier.

When I add the amplifier in My Amplifier section (https://fuse.fender.com/manage/amps) they recognized the serial, but the problem is when I click on "Redeem Now", then they say "The serial number for this amplifier does not appear to be a valid serial number". The webpage writed on the cardboard with the ampli doesn't even exist no more (https://fuse.fender.com/redeem). I watch on a forum page (viewtopic.php?f=26&t=74086) a guy with the same problem and you tell him that contact you. I check the "contact page" but doesn't appears any email, just mail adresses, and I'm not going to send a letter if is not truly necessary.

Please give me a hand, I bought the amplifier only 2 or 3 months ago in a shop of Alicante (Spain), my city.

Amplifier Details
Amplifier: Fender Mustang I
Serial number: CGP | 12019447
Type: PR824


I wait for your answer, thank you for taking care.


Nico


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Post subject: Re: Can't redeem my Mustang I's serial number.
Posted: Wed Mar 13, 2013 1:10 pm
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Fender Staff
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Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Hi srchalk.
We will be happy to assist. Please contact us directly at tsl@fender.com and include your Fender Mustang I's serial number. Once we have this we can take a look at your account and assist further. Thanks.

_________________
Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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