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Post subject: Apparent fuse.fender.com websever change causing a problem
Posted: Tue Feb 19, 2013 1:58 pm
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I've recently run across a problem with the fuse.fender.com website.

If I try to select a preset with parens (and other special characters) e.g. "I Want You (She's So Heavy)" to view the preset info or select the "Download" button, I get the following web server error:

Click the following to see an example of the problem. https://fuse.fender.com/mustang/presets/boricua-i-want-you-(shes-so-heavy)

Here'e the error message:

Quote:
An Error Was Encountered

The URI you submitted has disallowed characters.


Right now this locks me out of quite a few presets because parens, in particular, are widely used.

So a few observations.
- This is a relativly new issue. I was able to view and download this same file on 1/7/13.
- I don't know how many special characters are an issue, but I ran into a problem with a preset with a comma as well.
- I haven't tried this through the Fuse SW directly yet. I prefer to use the web to download them and populate my preset files manually in my preset directory structure. I'll Fuse test soon, it's on a different computer since I can't run Fuse on Linux. :(

I'm guessing based on a resonable amount of technical knowledge that there was a web-server (or underlying tools) "upgrade" that does special character checking that wasn't done previously.

Given the number of presets out there with these characters (parens in particular) I think the most community-friendly solution would be to revert to the previous approach - or a distant second would be for Fender to determine the special characters involved and write a script to rename the applicable presets. The latter would also require (additional?) error checking to ensure that no new presets are created with unsupported characters.

I'll report back once I try this from Fuse, or someone feel free to jump in and report on that. :D


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Post subject: Re: Apparent fuse.fender.com websever change causing a probl
Posted: Tue Feb 19, 2013 2:27 pm
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A little googling led me to this likely being a PHP issue possibly including the "Codeigniter" PHP framework.

Here's a blog about the fix - a number of websites describe to the same solution.

https://askimran.wordpress.com/2011/09/21/%E2%80%9Cthe-uri-you-submitted-has-disallowed-characters-%E2%80%9D-ci-poblem-now-solved/

If Codeigniter isn't in use, I think only the config.php part of the fix may be required.

In either case with some additions to the $config['permitted_uri_chars'] = 'a-z 0-9~%\.\:_\-'; to add the applicable special characters that were previously in use. To just add back parens and commas, I think it would take something like.

$config['permitted_uri_chars'] = 'a-z 0-9~%\.\:_\-\(\)\,';

Hope that helps.

OT


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Post subject: Re: Apparent fuse.fender.com websever change causing a probl
Posted: Tue Feb 19, 2013 5:05 pm
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Hi Guys,

Thanks for your feedback. Our web team is currently working on resolving some issues with the Fender FUSE Community site. Please see link below for more detailed information.

viewtopic.php?f=26&t=83655

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Post subject: Re: Apparent fuse.fender.com websever change causing a probl
Posted: Tue Feb 19, 2013 5:29 pm
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Fender TSL wrote:
Hi Guys,

Thanks for your feedback. Our web team is currently working on resolving some issues with the Fender FUSE Community site. Please see link below for more detailed information.

viewtopic.php?f=26&t=83655


Thanks for that info. Unfortunately the linked post describes a different problem which is within the Fuse app which doesn't appear to be related to the one I describe which is easily reproducible outside of Fuse and doesn't involve a logout so the workaround described doesn't apply either.

Please click on the link in the first post and you should quickly see the error the webserver throws. This is all outside of Fuse.

Thanks again.


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Post subject: Re: Apparent fuse.fender.com websever change causing a probl
Posted: Fri Feb 22, 2013 7:56 pm
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I'm happy to report this issue appears to be fixed. If post #2 helped let me know and I'll leave an address when you can ship something nice from the custom shop. :lol:

Thanks to AlexeiY for testing this and letting me know it was working again.


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Post subject: Re: Apparent fuse.fender.com websever change causing a probl
Posted: Mon Feb 25, 2013 10:40 am
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Hi Guys,

We are aware of the issue and are working to resolve it. Thanks much for reporting it. Please see the link below.

Best Regards,

viewtopic.php?f=26&t=83655&p=944514#p944514

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Fender Musical Instruments Corporation
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Post subject: Re: Apparent fuse.fender.com websever change causing a probl
Posted: Mon Feb 25, 2013 12:30 pm
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I guess I wasn't specific enough....

This was a problem with the webserver (fuse.fender.com) using a browser ONLY. No Fuse software is involved, therefore this was not the same problem you describe. As I noted in post #2, it was most likely a PHP problem on the web server.

The issue here was that the web server was barfing on preset names that contained special characters (e.g. parenthesis and commas). A specific example was provided above. This was the only problem with this method.

It now works!!!!! This is no longer an issue!!!!!!!!! As I noted in my previous post.

Using a web browser (e.g. Firefox, Chrome on a PC) INSTEAD of Fuse means you can browse, search, filter, sort and download presets outside of fuse and then just move them to your preset folder that Fuse uses.

This is no longer an issue - and I can use my preferred method of managing Presets which is completely independent of Fuse and the bugs it currently has.


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Post subject: Re: Apparent fuse.fender.com websever change causing a probl
Posted: Mon Feb 25, 2013 3:08 pm
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Hi OT Sunset,

Thanks for your reply here. We are aware of the issue and are working quickly to solve the issue with Fender FUSE and the Preset/Band Track download issue. Announcements have been posted on several Forums here with information regarding the use of a browser as well.

Best Regards,

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(800) 856-9801


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