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Post subject: Downloading Jam tracks
Posted: Tue Feb 19, 2013 11:57 am
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How do I down load jam tracks? When I right-click and choose "download" no progress shows and there is no indication that file is downloading............?


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Post subject: Re: Downloading Jam tracks
Posted: Tue Feb 19, 2013 12:25 pm
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Hi George911,

We will be happy to assist. Inside Fender FUSE you can click the Media Library button to access your computers, amp and web content. If you downloaded a Preset, using Fender FUSE it should be displayed under the computer tab in the Media Library section. To load the Preset, simply double click the Preset text, or if you wish to transfer the Preset to your amp, then you would right-click and select Transfer to Amp. Please let us know if we can assist further.

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Post subject: Re: Downloading Jam tracks
Posted: Sat Feb 23, 2013 11:21 pm
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No, I mean when I click on "download" on a band track[/b] in the Media Library, the download progress bar comes up but download doesn't start or show any progress. I am connected to web and even have amp connected but I get nowhere..........?


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Post subject: Re: Downloading Jam tracks
Posted: Sun Feb 24, 2013 3:02 pm
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Hi

I am having exactly the same issue as George911, this is very frustrating! Hope that you can advise on a solution to this issue as I decided on this amp because of this functionality.


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Post subject: Re: Downloading Jam tracks
Posted: Sun Feb 24, 2013 6:28 pm
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I also am having same issue. Plus I click on a band track it does not give me the opion to preview (listen to the track).


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Post subject: Re: Downloading Jam tracks
Posted: Mon Feb 25, 2013 10:13 am
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Hi Guys,

Our apologies for the frustrations you have run into here. Our Web team is looking into this now. As an alternative, you can go directly to your web browser and log into the Fender FUSE Community. You should find that the download functions are working correctly there. Be sure to save Band Tracks to: Documents\Fender\FUSE\Audio\Wav-mp3.

In regard to the Preview of Band Tracks, this feature is only available in the Media Library in Fender FUSE when you are reviewing Band Tracks that have already been downloaded (i.e. Computer tab). With the Web tab (web access thorough Media Library), you cannot preview Band Tracks, only download them.

We appreciate your patience as we work to correct the issue with the download function in the Fender FUSE software.

Best Regards,

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Post subject: Re: Downloading Jam tracks
Posted: Mon Feb 25, 2013 1:25 pm
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Hi

I have also tried to download from the Fender Fuse Community as suggested but this has not worked either! On pressing the Download button nothing happens, am I doing something wrong.

I am hoping that you can help me resolve these issues as I took a long time researching this product but these negative experiences are making me consider returning this product.

Kind regards


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Post subject: Re: Downloading Jam tracks
Posted: Mon Feb 25, 2013 3:03 pm
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Hi michaelf1,

We are aware of this issue and are working to resolve it as quickly as possible. Please see the link below for more information and a workaround. Thanks for your patience.

viewtopic.php?f=27&t=83897

Best Regards,

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Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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Post subject: Re: Downloading Jam tracks
Posted: Mon Feb 25, 2013 5:15 pm
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Thanks for your help. I appreciate the help and will patiently wait for the fix. I love my Fender Mustang III and Fender Fuse so far.

Thanks


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Post subject: Re: Downloading Jam tracks
Posted: Tue Feb 26, 2013 4:04 pm
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Thanks standerfer1. We are happy to hear that you are enjoying your Fender gear! We will let the Fender Community know when the download issue is corrected. It should not be long. And we appreciate your patience.

Regards,

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Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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Post subject: Re: Downloading Jam tracks
Posted: Thu Feb 28, 2013 3:45 pm
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Hi

Many thanks the issue downloading Band Tracks appears to have been resolved and this is a great function.

I now have a question relating to looping the band tracks. I realise that selecting the 'repeat' function loops the track to play continuously but this only seems to work on some tracks. Am i doing something wrong?

Kind regards


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Post subject: Re: Downloading Jam tracks
Posted: Fri Mar 01, 2013 1:18 pm
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Hi michaelf1,

We are looking into this as well. You should be able to loop all Band Tracks. We will check this out and make any needed fixes in this area. Thanks very much for your patience.

Regards,

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Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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