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Post subject: Logged in but can't get to Mustang Presets on Fender website
Posted: Thu Jan 10, 2013 4:32 pm
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Aspiring Musician
Aspiring Musician

Joined: Tue Sep 18, 2012 3:15 am
Posts: 300
I gave up trying to download Presets via Fuse itself as it took too long, so now I use a web browser.
I downloaded a dozen a while ago even though it was slow.
Now however for the last three days I have only managed to download 3 presets - it's not slow - it's glacial.
I am on a fast connection in the UK - all other sites work totally perfectly.

It takes about 5 minutes for the first page of 'most popular presets' to appear - then if I try to get page 2 it doesn't happen.
I've tried on 3 pcs: an old laptop, a quad core with Vista and a 8 core running Win7 64 bit.
I've tried Firefox and IE.
Basically your database server can't cope!
Your web developers are mad for putting it all on an https connection - that slows everything down!
Put the reg form on https if you want but not the rest - no point.

So what do I do?

EDIT:
Of course now I wrote this the Preset downloads are working ok.. slow but useable.
I wonder if that's because at midnight UK time the US is still offline...

EDIT 2: next morning it's really slow once more


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Fender Play Winter Sale 2020
Post subject: Re: Logged in but can't get to Mustang Presets on Fender web
Posted: Fri Jan 18, 2013 2:39 pm
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Fender Staff
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Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Hi markcc,

We will be happy to assist. Please try to reset your IE browser and delete browsing history (cache and cookies). This should solve the issue you are seeing. Please let us know if we can assist further.

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Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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