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Post subject: New Preset Problem
Posted: Tue Nov 27, 2012 6:07 am
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Hey Everyone...I have created a preset for my Mustang IV, and every time I try to upload it to Fender FUSE, it keeps giving me "An unknown error has occurred" Not sure why!! I am logged in...I have uploaded a few of them before without issue. Is there a current glitch, and/or is anyone else having this same problem? Thanks!!... 8)

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Post subject: Re: New Preset Problem
Posted: Tue Nov 27, 2012 12:52 pm
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Hi Aceman67,

We will be happy to assist. Are you able to locate the Preset in question inside your Presets folder on your computer. If so, you could email it to us at tsl@fender.com and we can take a look at the Preset here. Thanks.

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Post subject: Re: New Preset Problem
Posted: Tue Nov 27, 2012 4:33 pm
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Finally got it. Not sure what the problem was...but I appreciate your response!! Take Care...and Merry Christmas!!

Matt

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Post subject: Re: New Preset Problem
Posted: Tue Nov 27, 2012 4:55 pm
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Hi Aceman67,

Glad to hear you got it solved. Please let us know if we can assist further.

And a Merry Christmas to you,

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Post subject: Re: New Preset Problem
Posted: Sat Feb 09, 2013 1:17 pm
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I was having the same problem. Still not entirely sure what the issue is/was. But....I figured out a way to always have success.

- I open/load the preset in question into Fuse.
- Click on "Main Menu" inside the Fuse window (top left)
- Go to "file"
- click "Save preset as..."
- Then open up media library, right-click on preset just saved, choose upload.

Every time I've done this, it's worked like a charm.

I think this method saves it as a "new" preset altogether (as opposed to just updating/changing a current preset). I believe Fuse is designed to not allow someone to upload a preset that already exists in the Community. Even if you changed and re-saved a preset, Fuse still sees it as the original preset that you loaded/downloaded/etc...and it already knows exists online. This gets around that block. Which is nice, because I don't want to start from scratch every time I want a preset. It's easier to tweak an existing one.

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