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Post subject: Mustang III cant redeem third party software serials
Posted: Tue Oct 09, 2012 1:19 am
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Joined: Mon Oct 08, 2012 11:29 am
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I bought a used Mustang III and when I went to use the free software I found that the serials have already been registered. I have emailed Fender support but have received no reply. Is there any way that the serials can be un registered?


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Post subject: Re: Mustang III cant redeem third party software serials
Posted: Wed Oct 10, 2012 4:09 pm
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Fender Staff
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Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Hi farrant1511,

I have checked your account. And it looks like the third party software serials have been redeemed in your account. Please let us know if we can assist further.

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Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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Post subject: Re: Mustang III cant redeem third party software serials
Posted: Tue Oct 16, 2012 11:17 am
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Joined: Tue Oct 16, 2012 11:11 am
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Hi,

I'm also having the same problem. When I redeem my 3rd party software serials, it says that my amp is already registered with another account.

I remember registering a FUSE account before but suddenly I was not able to login again. I decided to create a new account using the same email address that I used before and it was accepted. Could you please check what seems to be the problem?

Thanks


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Post subject: Re: Mustang III cant redeem third party software serials
Posted: Wed Oct 17, 2012 9:39 am
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Fender Staff
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Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Hi jarcelao,

Please send an email to us or call and we can get your account access and software serial number issues sorted out. Thanks.

_________________
Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


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