It is currently Mon Mar 16, 2020 4:36 pm

All times are UTC - 7 hours



Forum locked This topic is locked, you cannot edit posts or make further replies.  [ 5 posts ] 
Author Message
Post subject: Help. Software nightmare!
Posted: Sun Oct 07, 2012 2:17 am
Offline
Hobbyist
Hobbyist

Joined: Sat Oct 06, 2012 12:54 am
Posts: 2
I have spent about 12 hours trying to install the software for the Mustang I. The disk that came with the amp wouldn't do anything and Windows finally figured out it was a blank disk. It took hours and hours to download all the software off the internet with my 1mb connection. I finally got everything downloaded and all the codes and serial numbers figured out and everything installed. Fender fuse would not open, no matter what I did. I finally looked on the forums and uninstalled Fender fuse and Silverlight and reinstalled them. That worked. Then I tried the Ableton software and the metronome is so loud I can't put my headphones on all the way, but I can barely make out my guitar no matter what the volume on the guitar and amp are set at. The virtual instruments are all wrong. A lot of them don't work and the flute sounds like a very loud bass with distortion, most other instruments are so low you can barely hear them and none of the volume controls on the program do anything. I finally gave up on that and tried the Amplitude. It crashes windows whenever I open it. I uninstalled it and reinstalled it and the same thing. I went to Fender support page and they state that they rarely help anyone over the phone and to take it to an authorized repair shop (which the closest one is 160 miles away), the contact links don't work and they don't even have a toll-free number. Am I missing something? Is Fender support that bad? I am about to return the amplifier if I can't get any help.


Top
Profile
Fender Play Winter Sale 2020
Post subject: Re: Help. Software nightmare!
Posted: Mon Oct 08, 2012 7:35 pm
Offline
Hobbyist
Hobbyist

Joined: Sat Oct 06, 2012 12:54 am
Posts: 2
I finally figured out the support button was an email link that didn't work. I emailed support from the address on this forum and got instructions with pictures telling me exactly what to do. Thanks a million, Fender support and sorry I was so frustrated. Ableton works fine now. I am still going around with Amplitube support. They just keep sending codes and they all say they activate the software successfully and it still crashes every time. I am redownloading it to see if that works. They are offering me Amplitube 3 free v3.8 and Amplitube X-Gear 1.5.1. If anybody knows what they are, let me know. Sorry again Fender for getting so frustrated, but this software is awful to install. I do have 2 out of 3 working now.


Top
Profile
Post subject: Re: Help. Software nightmare!
Posted: Thu Nov 08, 2012 10:13 am
Offline
Fender Staff
User avatar

Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Hi shasta54,

I'm glad that we were able to assist you, Please let us know if we can assist further.

_________________
Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


Top
Profile
Post subject: Re: Help. Software nightmare!
Posted: Sun Dec 30, 2012 11:50 am
Offline
Hobbyist
Hobbyist

Joined: Sun Dec 30, 2012 11:14 am
Posts: 1
hello sir,

i just bought my fender mustang 1. i tried to register online but i was confronted with errors and when i re registered again with a new name with the same serial, i cannot redeem my serial for ableton and amplitube. please help. thank you in advance


Top
Profile
Post subject: Re: Help. Software nightmare!
Posted: Mon Dec 31, 2012 11:38 am
Offline
Fender Staff
User avatar

Joined: Thu Jan 21, 2010 1:12 pm
Posts: 4396
Hi aeonstyle,

Please send us an email with your Forum name, real name and the email address that you used to set up your Fender FUSE Community account. We will take a look at it and get it sorted out for you. Thanks.

_________________
Fender Technology Support Lab
Fender Musical Instruments Corporation
TSL@Fender.com
(800) 856-9801


Top
Profile
Display posts from previous:  Sort by  
Forum locked This topic is locked, you cannot edit posts or make further replies.  [ 5 posts ] 

All times are UTC - 7 hours

Fender Play Winter Sale 2020

Who is online

Users browsing this forum: No registered users and 2 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to: