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Post subject: Re: Fender Would Like Your Feedback...
Posted: Tue Sep 04, 2012 2:53 pm
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Hi stormstudios,

Thanks for your thoughtful input here. We appreciate it very much. And I will make sure your feedback gets forwarded to the right folks as well. In the mean time, are you finding that you are unable to adjust parameters for your Preset content in Fender FUSE at all? If so, let us know, and perhaps we can assist you with that. Thanks.

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Post subject: Re: Fender Would Like Your Feedback...
Posted: Tue Sep 04, 2012 3:07 pm
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I'm not sure how to answer the question but thanks for your reply.

I can adjust parameters on screen and holding Shift I can get my delays at the exact tempo I need...etc etc.

It's the management of Presets overall that I'm wondering why the people at Fender responsible for this software's release aren't really understanding. I'll try again to explain and maybe you can give me the magic secret that the Fender insiders are doing that I'm missing....maybe you can help.

I get back from my gig. In my amp is the following set list:

1. Song A
2. Song B
3. Song C

Our next gig has C, A, then B. Here's my steps:

Open Song A preset.
Save Song A - set the preset number to 4. (now I have Song A twice)
Open Song C preset.
Save Song C - set the preset to number 1. (now I have Song C twice)
Open Song B preset.
Save Song B - set the preset to number 3. (now I have Song B twice)
Open Song A preset from preset slot 4 (the first one was overwritten now)
Save Song 3 - set preset to number 2.

I have successfully reordered my presets.

And shot myself in the head because our set list is 14 songs.

Drag and Drop for the WIN!


Is there something I'm missing from your software?
This is a large pain in the Jennifer Lopez backside.

How am I supposed to reorder my presets (Not the parameters inside the presets!!) ?

cheers,
storm | guitarist | reijo

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Post subject: Re: Fender Would Like Your Feedback...
Posted: Tue Sep 04, 2012 3:22 pm
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Drag and drop, and the ability to shift scrolling between groups of three pre sets to scrolling among the presets in a chosen group, and the stage functionality of this amp goes through the roof.

Is there any progress toward drag and drop, at least? Seems as if this is something everyone wants.

Tim


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Post subject: Re: Fender Would Like Your Feedback...
Posted: Tue Sep 04, 2012 4:17 pm
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Hi tim farney,

We understand that there are a number of requests for this out there. And I can assure you that the requests have been passed along to the appropriate folks here. I don't have any other details on this at this time. Thanks.

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Post subject: Re: Fender Would Like Your Feedback...
Posted: Tue Sep 04, 2012 5:17 pm
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Hi stormstudios,

Depending on how many Presets (tones) you typically use in a night, you could consider arranging groups of say 25-30 Presets. This can be done by selecting a range of Presets, say #25-#50, etc. Then if you want to save any of the Presets currently in that range to your computer, go to the Media Library and click on the amp tab and right click on the Preset(s) that you want to save and select Save Preset to Computer.

Once you have done this, you can gather the Presets you want to use for your gigs, either from the amp or from Presets you have saved to your computer, etc., and save those to your amp in the locations you choose using the same right click and select Save Preset To Amp in the Computer tab this time. There is also a backup/restore function in the Main Menu/Utilities that can help you store and reload your amp's data in different versions/variations. My other comment was more in relation to the basic and Advanced editing features that are available in the Fender FUSE software. I wanted to make sure that you were able to access them if you wanted to. Please let me know if we can assist further.

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Post subject: Re: Fender Would Like Your Feedback...
Posted: Tue Sep 04, 2012 6:24 pm
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Fender TSL wrote:
Hi tim
We understand that there are a number of requests for this out there. And I can assure you that the requests have been passed along to the appropriate folks here. I don't have any other details on this at this time. Thanks.


Thanks for your efforts and keep us informed if you can. It would be great to know what's being worked on.


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Post subject: Re: Fender Would Like Your Feedback...
Posted: Wed Sep 05, 2012 9:11 am
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Hi Guys,

Thanks for your patience here. We are in testing with this firmware update, as I say. And we will get it released ASAP. Details regarding what has been fixed, enhanced and so forth will be included in the release notes.

Best Regards,

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Post subject: Re: Fender Would Like Your Feedback...
Posted: Wed Sep 05, 2012 3:43 pm
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I will try the suggestions. Thanks for providing some sort of option. I still think saving the computer is a redundant step but with the circumstances I will try that as my approach.

cheers,
~storm

Good luck with the updates. I hope they can pull a couple of big rabbits out and get the software as good as the amps themselves. And if they could implement dual delays man I'd scream in happiness!! :)

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Post subject: Re: Fender Would Like Your Feedback...
Posted: Wed Sep 05, 2012 3:53 pm
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Hi stormstudios,

Thanks for your reply. And I definitely hear where you are coming from. I will be sure and pass the requests along here.

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Post subject: Re: Fender Would Like Your Feedback...
Posted: Sat Sep 15, 2012 3:23 pm
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I'd like a bridge so that with the Fuse software you could link the Mustang Floor to a SCX2 or Mustang amp and have full control of the amp with all of the adjustments in the Mustang Floor.

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Post subject: Re: Fender Would Like Your Feedback...
Posted: Mon Sep 17, 2012 1:30 pm
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Hi Tribrach,

Thanks for your input. I will add it to our list of feature requests.

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Post subject: Re: Fender Would Like Your Feedback...
Posted: Tue Sep 25, 2012 9:07 am
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Please, please, please, include some simple, comprehensible instructions somewhere. Not everybody is computer literate or even has a computer. Everybody on this planet is not online every minute of every day. All the tutorials are just useless, as is that ridiculous DVD included with the G-Dec. Try and think how you would instruct a beginner guitar player who is just starting to play, and try and make some instructions for somebody just starting to use SD cards and USBs and downloading and uploading, etc. You wouldn't hand somebody a guitar and just say "Play a Bflat7dim. It's simple! It's 'intuitive'"! But you'll put out this Fuse and G-Dec stuff with nothing!


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Post subject: Re: Fender Would Like Your Feedback...
Posted: Tue Sep 25, 2012 10:59 am
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Hi zenblues,

Thanks for your feedback and thoughts. Firstly, I am wondering if we can assist with a specific question right now. I did not see an actual question in your text. Secondly, I don't know if you have had a chance to explore our support page (http://www.fender.com/support)? We have quite a bit of step by step articles and "how to's" on our site. And we offer live, free tech support Monday through Friday 8am to 5pm MST.

So, I would encourage you to explore the site if you have not. And please feel free to contact us directly with any specific questions you might have.

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Post subject: Re: Fender Would Like Your Feedback...
Posted: Sun Sep 30, 2012 10:27 am
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zenblues wrote:
Please, please, please, include some simple, comprehensible instructions somewhere. Not everybody is computer literate or even has a computer. Everybody on this planet is not online every minute of every day. All the tutorials are just useless, as is that ridiculous DVD included with the G-Dec.


This is the wrong solution to the wrong problem.

The problem is the UI (User Interface) of the software. Good software, properly designed by an expert in the user experience, seldom requires a manual, except for more advanced functionality.

This problem won't be fixed by a hundred pages of documentation. It will only be fixed by hiring a UI/UX (User Experience) Designer, not a "guy who has some design experience with software" or someone who says "We'll just make it look like the real thing!"

Fender has several challenges here:

1. The impulse to represent the amps, effects and their controls with a skeuomorphic product.http://en.wikipedia.org/wiki/Skeuomorph While this should make things more recognisable to guitar players ("Hey, look! Knobs!"), it has the unwanted side effect of adding a pile of ornamentation to the environment which wastes screenspace.

2. A split audience. I'm guessing that half of Fuse users are guitar players who happen to own a computer and the other half are computer natives who play guitar. The former want something that is familiar. The latter...well...I don't know. Not that. Perhaps something that is easy and by easy, I mean "native and familiar in my computing environment (Mac or Windows)".

3. The handling of the library, both of the amp presets and the computer's library must be fixed before there can be any real improvements.

4. The choice of Silverlight and the Windows-to-Mac glue. I'm sure this looked like a great idea at the time. It's not. There are tons of reasons that cross-platform products don't use these methods, including but not limited to:
  • Bypassing the native paradigms of each OS, and so, their native strengths.
  • Weird, other-worldly controls that are not readily recognised by Mac or Window's folks.
  • The sense of the application in a jail cell instead of a native window.

I suspect that releasing the API (the programming interface) to the amplifier in a formal way would rapidly yield both paid and free solutions that are stunning, elegant and most importantly, serve all the communities (the guitar players with a computer AND the computer people with a guitar).

Until these issues are addressed, either by hiring a UI/UX expert to rebuild the software or by letting the community solve the problem, Fender will drown in feature requests and complaints about complexity (or it's other manifestation, complaints about the lack of documentation).

Just sayin'.


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Post subject: Re: Fender Would Like Your Feedback...
Posted: Mon Oct 01, 2012 3:52 pm
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Not sure if this has been requested already but it would be really good if instead of clicking on a knob and then wildly dragging to see which way it's going to move.. which is maddening .. (and ultra maddening if trying to change sag or bias which demand big drags and half the time do nothing)..
so you have an extra feature where you click the knob and then press the down arrow on the laptop keyboard and the knob magically turns down (and up arrow does the opposite).

And while we're on using the keyboard, how about the knob you just clicked on highlights.. and then you can tab across one knob to the next, so we have an alternative to using the mouse or trackpad.
(Plus some shortcut keys to select stomp or amp or post effect etc..)

I know that's not too hard to implement as I used to build things like this in Macromedia Director!


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